Claims service specialist job description

Salary: $20.50 per hour / $41,307.50 annually

Salary with a 4-year degree: $21.89 per hour / $44,307.50 annually

Claim your career growth as a Claims Service Specialist at GEICO's Lenexa, KS office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!

Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most - during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let's talk!

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates

Salary:

Salary: $20.34 per hour / $41,000 annually

Salary with a 4-year degree: $21.83 per hour / $44,000 annually

Many associates see a base salary increase of 10% within their first year as a Claims Specialist. Top associates can see increases up to 15%!

Qualifications & Skills:

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• Solid computer multitasking skills
• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
• Ability to work comfortably and grow in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Eagerness to explore new skills and openness to different career paths

To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. The safety of our associates, both current and future, is GEICO's highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:

• Temperature screening when entering the building

• Daily health survey

• Social distancing measures

• Required mask wearing in common areas

• CDC approved disinfectant usage and increased cleaning measures

GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

THE PERKS

• Competitive salary/wage
• Comprehensive benefits package to include:
• 
  
  • Health, Vision, & Dental Insurance
  • Short & Long term Disability
  • Accident & Critical Illness Coverage
  • Employee Assistance Program
  • 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
  • Company PaidLife Insurance - 2x Base Salary, max of $100k
  • Paid Vacation, Sick and Holidays
  • And more!

Summary


The Service Specialist will interact with customers by telephone to provide efficient and professional front-line service to all customer inquiries about products and services offered by Kentucky National Insurance Company.


Essential Duties & Responsibilities


To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Answer inbound customer phone inquiries and support agent and policy holder relationships with the primary responsibility being problem resolution.
• Responsible for service activities requiring client contact including answering questions regarding endorsements, renewals and billing.
• Identify and analyze customer needs to ensure a high level of customer satisfaction and assist with the growth and retention of business.
• Identify growth and profit opportunities.
• Maintain sales agency relationships.
• Intake on claims first notice of loss.
• Refer unresolved customer grievances to designated departments for further investigation.
• Provide high service standards and maintain company reputation by complying with all applicable Insurance Department regulation
• Perform other related duties as assigned.

Qualifications


The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft Windows and Office products.
• Possess negotiation and conflict resolution skills.
• Ability to read, analyze, and interpret information found within spreadsheets and work- related documents.
• Ability to communicate both orally and in writing to others in order to convey information effectively.
• Ability to communicate and work effectively with all levels of employees, officers, directors, and service providers.
• Ability to manage time and be efficient and effective in the completion of multiple assignments simultaneously.
• Ability to establish productive business relationships with others, both inside and outside the organization.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned and also work effectively in a team environment.
• Ability to be a self-starter and motivated to complete work with a sense of urgency.
• Evidence of flexibility and problem-solving skills.
• Strong attention to detail.
• Ability to work well under pressure and meet deadlines.

Note


This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.


EOE


We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud
Equal Opportunity Employer
. We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.