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What is a clerical/administrative assistant and how to become one

Updated January 8, 2025
4 min read
Quoted expert
Anne McConnell Ph.D.
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A lot of companies rely heavily on the clerical/administrative assistants. In fact, the need for the position is so high that nearly every industry employs clerical/administrative assistant. So you shouldn't be worried about finding a job. That part is easy.

A lot of what you'll be doing day-to-day will depend on what industry you decide to go into. So, make sure you pick an industry that's interesting to you, otherwise you might get bored. Sure, it's a lot of administrative work, like scheduling meetings and typing up reports, but don't underestimate this job.

This is a great job for someone who can handle the pressure of being one of the most important team members. Your most important duty as a clerical/administrative assistant is to make sure the company's office is running smoothly. It's no secret that this can be a hard job for some companies.

What general advice would you give to a clerical/administrative assistant?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would say it's important to be very attentive to the way you communicate with your employers, managers, and co-workers. Even sending an e-mail can be an opportunity to demonstrate your professionalism and communication skills. Some people think that no one knows how to write anymore, or how to communicate in a professional way. I don't think that's true. But we don't always think about how our writing can be a tool to communicate our competence and seriousness. If you know how to write and communicate professionally-which college grads do-then make sure to demonstrate that in the workplace.
ScoreClerical/Administrative AssistantUS Average
Salary
2.4

Avg. Salary $30,983

Avg. Salary $59,228

Stability level
6.0

Growth rate -8%

Growth rate 0.3%

Diversity
3.1
Race

American Indian and Alaska Native 0.73%

Asian 3.85%

Black or African American 9.38%

Hispanic or Latino 16.42%

Unknown 3.88%

White 65.75%

Gender

female 85.54%

male 14.46%

Age - 52
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 52
Stress level
6.0

Stress level is manageable

7.1 - high

Complexity level
4.4

Complexity level is basic

7 - challenging

Work life balance
7.6

Work life balance is good

6.4 - fair

Clerical/administrative assistant career paths

Key steps to become a clerical/administrative assistant

  1. Explore clerical/administrative assistant education requirements

    Most common clerical/administrative assistant degrees

    Bachelor's

    34.7 %

    Associate

    27.9 %

    High School Diploma

    21.1 %
  2. Start to develop specific clerical/administrative assistant skills

    SkillsPercentages
    Data Entry30.96%
    Word Processing17.53%
    Payroll13.54%
    Customer Service6.65%
    Scheduling Appointments4.31%
  3. Complete relevant clerical/administrative assistant training and internships

    Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New clerical/administrative assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a clerical/administrative assistant based on U.S. Bureau of Labor Statistics data and data from real clerical/administrative assistant resumes.
  4. Gain additional clerical/administrative assistant certifications

    Clerical/administrative assistant certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific clerical/administrative assistant certification, having one may help you stand out relative to other applicants.

    The most common certifications for clerical/administrative assistants include Medical Assistant and Certified Nurse Assistant (CNA).

    More About Certifications
  5. Research clerical/administrative assistant duties and responsibilities

    • Work with QuickBooks to manage store invoices and accounts.
    • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
    • Support medical doctors, manage sensitive and confidential records pertaining to high risk patients with emphasis on accuracy.
    • Check patients in and out, EMR, collect co-pays, answer phones, and take patients to exam rooms.
  6. Prepare your clerical/administrative assistant resume

    When your background is strong enough, you can start writing your clerical/administrative assistant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a clerical/administrative assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable clerical/administrative assistant resume templates

    Build a professional clerical/administrative assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your clerical/administrative assistant resume.
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  7. Apply for clerical/administrative assistant jobs

    Now it's time to start searching for a clerical/administrative assistant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first clerical/administrative assistant job

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Average clerical/administrative assistant salary

The average clerical/administrative assistant salary in the United States is $30,983 per year or $15 per hour. Clerical/administrative assistant salaries range between $24,000 and $38,000 per year.

Average clerical/administrative assistant salary
$30,983 Yearly
$14.90 hourly

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Clerical/administrative assistant reviews

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A zippia user wrote a review on Dec 2022
Pros

Writing a message,Organizing receipts and expenses and sending them out when needed

Cons

Failure to comply with working hours, theft and fraud,


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A zippia user wrote a review on Aug 2020
Pros

It my passion to help people in need. It makes me feel good to see people the Youth do well in the life

Cons

I don't like to see anyone stuck in between and not being helped.


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A zippia user wrote a review on Jul 2020
Cons

phones - because of my accent

Pros

everything except phones : Meeting,greeting, customer service, interviewing, on boarding, recruiting, presenting, etc.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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