How to hire a client care coordinator

How to hire a client care coordinator, step by step

Here's a step-by-step client care coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client care coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client care coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The client care coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client care coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, client care coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client care coordinators.

   Type of Client Care Coordinator	Description	Hourly rate
   Client Care Coordinator	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$10-23
   Support Coordinator	A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them... Show more	$13-26
   Program Coordinator	Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with... Show more	$14-30

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Care
   • Social Work
   • Home Health
   • Mental Health
   • Patients
   • Senior Care
   • Community Resources
   • Customer Service
   • Care Services
   • Data Entry
   • Payroll
   • PET
   • Scheduling Appointments
   • HIPAA

   Check all skills

   Responsibilities:

   • Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
   • Maintain all confidential personnel files, and CPR compliance records.
   • Complete CEU's in CPR, administering medications, and client hold/release techniques.
   • Assist clients with house work.-Arrange medications for clients.-Shop for groceries and prepare meals.-Transportation for clients to.
   • Conduct weekly progressmeetings with rehabilitation physicians and therapists.
   • Pursue patients for payment obligations when insurance default as permitted by law or contractual relationship.

3. Make a budget

   Including a salary range in your client care coordinator job description is one of the best ways to attract top talent. A client care coordinator can vary based on:

   • Location. For example, client care coordinators' average salary in alaska is 38% less than in district of columbia.
   • Seniority. Entry-level client care coordinators 54% less than senior-level client care coordinators.
   • Certifications. A client care coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client care coordinator's salary.

   Average client care coordinator salary

   $15.88hourly

   $33,026 yearly

   ---

   Entry-level client care coordinator salary

   $22,000 yearly salary

   Updated January 21, 2026

4. Writing a client care coordinator job description

   A job description for a client care coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client care coordinator job description:

   Client care coordinator job description example

   Responsible for coordinating and maintaining client schedules for care while working in tandem with a
   
   Client Services Manager. The Client Care Coordinator will also build relationships with caregivers and
   ensure appropriate matches are being made between client and caregiver. Primary Responsibilities:
   • Maintain schedules for a portfolio of clients together with a Client Services Manager
   • Identify caregivers who can best meet each individual client’s needs based on specific criteria
   • Communicate and confirm receipt of client information and care needs to Caregivers
   • Resolve scheduling issues including but not limited to call outs, schedule changes and caregiver
   changes Build positive relationships with Caregivers
   • Hold caregivers accountable to Avila standards of conduct
   • Other administrative tasks pertaining to client care Schedule: 40 hours per week plus on call
   Immediate Supervisor: Director of Client Care Company DescriptionCompany Description:
   Avila is a community of caregivers providing everything seniors need to thrive in the homes they love. We are dedicated to providing extraordinary care delivered with unparalleled kindness. Our company started just four years ago and we are already the one of the leading home care providers in Baltimore. We view Caregiving as a calling, and not simply a job. In this role, you will be communicating with our amazing Caregivers, providing them the information and support they need to serve our Clients with excellence and compassion. Our company's mission is faith-inspired, with the name of our company inspired by the following quote from Teresa of Avila: "Christ has no body now, but yours. No hands, no feet on earth, but yours. Yours are the eyes with which He looks with compassion upon this world. Yours are the feet with which He walks to do good. Yours are the hands through which God blesses all the world. Yours are His hands, yours are his feet, yours are his eyes. You are his body."
   We want our Caregivers to know that when they go into a Client's home and provide care with excellence and kindness, they are a tangible expression of God's love for that person.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client care coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client care coordinator job on Zippia to find and recruit client care coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client care coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client care coordinator

   Once you've selected the best client care coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new client care coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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