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Client program supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical client program supervisor skills. We ranked the top skills for client program supervisors based on the percentage of resumes they appeared on. For example, 48.1% of client program supervisor resumes contained customer satisfaction as a skill. Continue reading to find out what skills a client program supervisor needs to be successful in the workplace.

15 client program supervisor skills for your resume and career

1. Customer Satisfaction

Here's how client program supervisors use customer satisfaction:

Monitor each agents individual stats and provide coaching to ensure customer satisfaction and company growth.
Provided customer satisfaction to all clients and strived to continuously improve service delivery.

2. Direct Reports

Here's how client program supervisors use direct reports:

Developed direct reports through daily coaching, weekly one-on-one meetings, performance management reviews and job shadowing opportunities.
Fulfilled a critical role in managing 16 direct reports while developing and maintaining rehabilitation programs.

3. Substance Abuse

Here's how client program supervisors use substance abuse:

Supervised clients diagnosed with substance abuse and mental health issues including monitoring activities, behaviors and incoming visitors.
Coordinated and provided community-based substance abuse prevention counseling to clientele.

4. Safety Regulations

Here's how client program supervisors use safety regulations:

Conducted office and onsite orientation to new start associates which outline company and client policies and safety regulations.

5. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how client program supervisors use performance evaluations:

Perform timely performance evaluations, as well as appropriate disciplinary actions.
Manage employee payroll, benefits and compensation (FMLA, STD/LTD, Performance Evaluations).

6. Client Care

Here's how client program supervisors use client care:

Handled all guest complaints determining each need Client Care Representative/ Guest Relations Representative/Showroom Reception.
Job Responsibilities - Started as a Client Care Coordinator, within a few months I was promoted to Client Care Supervisor.

7. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how client program supervisors use performance reviews:

Managed over 200 temporary employees on a weekly basis including counseling and performance reviews.
Conduct mini-performance reviews with Associate employees on assignment.

8. Client Supervision

Here's how client program supervisors use client supervision:

Performed client supervision in accordance with established policies and procedures.

9. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how client program supervisors use disciplinary actions:

Investigated disciplinary problems and administered progressive disciplinary actions.
Provide personnel supervision and consult with service coordinator on any performance management issues or disciplinary actions.

10. Onsite

Here's how client program supervisors use onsite:

Consulted with onsite Managers to develop a comprehensive benefits package.
Supervised production associates onsite at our customer's facility.

11. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client program supervisors use client expectations:

Improved recruitment and selection performance by developing an understanding of client expectations.
Coach Client Solution Managers on managing client expectations.

12. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how client program supervisors use hr:

Facilitate HR orientation, provide training sessions for talent associates and provide updates regarding practices and procedures.
Manage employee relations, incident investigations, payroll, and other HR related tasks as required.

13. Client Issues

Here's how client program supervisors use client issues:

Maintained a database that provided the ability to effectively tracking all customer and client issues and solutions.
Assisted with the resolution of client issues by acting as a liaison with other departments.

14. Client Relations

Here's how client program supervisors use client relations:

Maintained excellent client relations by assisting clients fulfill their expectations.
Developed client relationship skills and technical skills of staff with 4 receiving promotions.

15. Performance Issues

The failure to meet the basic requirements of a job is called a performance issue. These issues are measured based on policies company culture and job objectives. Performance issues can broadly fall into either one or more categories quantity of work, quality of work, inappropriate behavior, and resistance to change.

Here's how client program supervisors use performance issues:

Reported staff performance issues to the Shelter Director.
Maintained all employee dress code protocol and reviewed and addressed productivity and performance issues with associates.

What skills help Client Program Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of client program supervisor skills to add to your resume

The most important skills for a client program supervisor resume and required skills for a client program supervisor to have include:

Customer Satisfaction
Direct Reports
Substance Abuse
Safety Regulations
Performance Evaluations
Client Care
Performance Reviews
Client Supervision
Disciplinary Actions
Onsite
Client Expectations
HR
Client Issues

Client Relations
Performance Issues
Client Accounts
Background Checks
Open Positions
Incident Reports
Quality Results
Relationship Building
E-Verify
Customer Complaints
Data Analysis
PowerPoint
ADP

HHA
Quality Service
Cold Calls
Service Delivery
Unemployment Claims
AA
I9
Payroll Issues
Facility Rules
Professional Relationships
Orientation Sessions
Drug Tests

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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