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Client support administrator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical client support administrator skills. We ranked the top skills for client support administrators based on the percentage of resumes they appeared on. For example, 13.6% of client support administrator resumes contained client support as a skill. Continue reading to find out what skills a client support administrator needs to be successful in the workplace.

15 client support administrator skills for your resume and career

1. Client Support

Client Support refers to any assistance offered to a client regarding problems with the services or products of a company. This is often seen in technology companies where users have difficulty using an updated web browser or application. This support requires a great deal of patience and effective communication as many clients may have difficulty understanding various aspects of the technological product or service.

Here's how client support administrators use client support:

Provided client support administration and information management support for 1,500 users.
Provided technical action/assistance to other client support administrators.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how client support administrators use troubleshoot:

Provided technical support, troubleshoot hardware and software issues and documented resolutions.
Verify and troubleshoot connectivity for classified and unclassified networks.

3. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how client support administrators use dod:

Ensured all DOD Information Assurance requirements for personnel and systems were compiled with.
Loaded and configured a vast variety of DOD Oracle based proprietary applications.

4. Computer System

Here's how client support administrators use computer system:

Installed/updated software and hardware on computer systems; provided user training on office automation products.
Installed security patches to160 computer systems to protect the network against all security vulnerabilities.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how client support administrators use technical support:

Analyzed general information assurance-related technical problems and provided technical support in solving these problems.
Coordinated with U.S. and Korean vendors concerning hardware/software warranties and technical support.

6. Remote Desktop

Here's how client support administrators use remote desktop:

Supported users using remote administrative tool to solve desktop issues, using Remote Desktop and Log me in.
Assist users in Break/fix situations over the phone, remote desktop or in person.

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7. Windows Server

Here's how client support administrators use windows server:

Manage user accounts in Windows server 2003 active directory.
Monitored printer accounts on Windows Server 2008..

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client support administrators use customer service:

Provided customer service in the management of hardware, software, performing configuration and initial diagnostics of information systems.
Provided customer service and information management support to over 4000 unit personnel.

9. Microsoft Exchange

Here's how client support administrators use microsoft exchange:

Created and managed user accounts, security groups, and distribution groups in Active Directory and email addresses in Microsoft Exchange.
Installed, configured and administered Microsoft Exchange Server 2003 for mission critical email communication.

10. Remedy

Here's how client support administrators use remedy:

Provided Active Directory administration and updated asset and user information in Remedy and SCCM.
Generated trouble tickets using Remedy and coordinated scheduled outages through higher headquarters.

11. Peripheral Equipment

Here's how client support administrators use peripheral equipment:

Install and maintain peripheral equipment, such as printers, modems, scanners, etc.
Manage 245 PCs, 30 laptops, 30 networked printers and other peripheral equipment.

12. Desk Support

Here's how client support administrators use desk support:

Handled problems that the first-tier of help desk support were unable to resolve.
Handle problems that first-tier of service desk support is unable to resolve.

13. PCS

Here's how client support administrators use pcs:

Assist Logistics in Ordering Printers, Imaging PCs, resolve CAC cards issues and occasionally assist users with encrypting techniques.
Prevented network security vulnerabilities by applying AFCERT and TCNO vulnerability patches to networked PCs.

14. CSA

Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

Here's how client support administrators use csa:

Lead CSA for Standard Desktop Configuration migration for all of AFDW.
Executed day-to-day functions as a CSA to over 1,200 personnel.

15. Peripheral Devices

Here's how client support administrators use peripheral devices:

Supported 400+ end users with computer, network systems and peripheral devices.
Reset/Unlocked user accounts, delivered and setup new computer systems, installed programs, printers and peripheral devices.

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What skills help Client Support Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What client support administrator skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young client support administrators need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of client support administrator skills to add to your resume

The most important skills for a client support administrator resume and required skills for a client support administrator to have include:

Client Support
Troubleshoot
DOD
Computer System
Technical Support
Remote Desktop
Windows Server
Customer Service
Microsoft Exchange
Remedy
Peripheral Equipment
Desk Support
PCS
CSA
Peripheral Devices
Workstations

Support Admin
Help-Desk Support
Windows XP
Trouble Calls
IP
Configuration Management
WAN
Network Operations
Trouble Tickets
Computer Equipment
Processing Equipment
Technical Assistance
SharePoint
Software Issues
Software Failures
Network Connectivity

VPN
Computer Software
Network Printers
Security Patches
DRA
Software Problems
Computer Support
SCCM
USAF
System Software
Replaces Components
Software Applications
Network Issues
Missile
CAC
Configures Software

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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