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What is a client support professional and how to become one
Client support professionals act as the intermediary between the customers and the company. You will help with customer inquiries that cannot be solved on the spot. You will also help the customer resolve complaints about the company's products and services to build trust in the company. The role lets you relate to the necessary office to analyze and solve complex issues. By implication, you will stay up to date on the new product features and improvements to be able to relate well with the customers.
Persuasive speaking skills are important sales skills, and the ability to speak confidently and stay positive is essential for this role. Empathy is the ability to understand another person's feelings or emotions. With empathy, the client support professional will ensure his/her problem-solving skills are used because he/she feels what the customer feels. Effective listening and attentiveness are also important skills required by client support professionals. An average salary of $18 per hour and $49,000 yearly is what you'll earn on the job.
Avg. Salary $30,640
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.53%
Asian 8.92%
Black or African American 10.71%
Hispanic or Latino 14.78%
Unknown 5.72%
White 59.34%
Genderfemale 66.15%
male 33.85%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Client support professional career paths
Key steps to become a client support professional
Explore client support professional education requirements
Start to develop specific client support professional skills
Skills Percentages Support Professionals 7.78% Developmental Disabilities 6.97% Data Entry 6.55% Physical Disabilities 6.41% PowerPoint 5.73% Complete relevant client support professional training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New client support professionals learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client support professional based on U.S. Bureau of Labor Statistics data and data from real client support professional resumes.Gain additional client support professional certifications
More About CertificationsClient support professional certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific client support professional certification, having one may help you stand out relative to other applicants.
The most common certifications for client support professionals include Medication Aide Certification (MACE) and Certified Pharmacy Technician (CPhT).
Research client support professional duties and responsibilities
- Manage project SharePoint site for the purpose of supporting ongoing collaboration
- Perform personal care and assist with ADL s when necessary
- Recieve PIA crisis intervention training as well as CPR and first aid.
- integrate adults with autism back into their community
Prepare your client support professional resume
When your background is strong enough, you can start writing your client support professional resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client support professional resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable client support professional resume templates
Build a professional client support professional resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client support professional resume.
Apply for client support professional jobs
Now it's time to start searching for a client support professional job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client support professional job
Are you a client support professional?
Share your story for a free salary report.
Average client support professional salary
The average client support professional salary in the United States is $30,640 per year or $15 per hour. Client support professional salaries range between $15,000 and $62,000 per year.
What am I worth?
How do client support professionals rate their job?
Client support professional reviews
The scheduling can change at anytime. There are always shortage of workers to cover shifts especially overnight shifts. You can get stuck on a shift any given day. The people you work with has more issues than the people you are hired for to take care of. They can be lazy!!!
The individual's are entertaining and loving. They do have their moments like any other person but when the individuals are having a good day it shows. They always look for validation from the staff when they are doing a good job. There is always something different to expect everyday. You really have to love what you do because it can be stressful but also rewarding.
The staffing is the least of my favorite. The staff can be lazy and do not can not accept change
Working as a Direct Care Professional, * I like most helping others with different disabilities. * I like most seeing each individual achieve their highest level of achievement. * I like most listing and learning different things from each individual. * I like most hearing the individuals say when they TRUST you, “ hey momma “ * I like most seeing each individual including staff happy; however, if not working together as a team in a positive way to improve the current situation to create a happier and healthier work environment.
Updated January 8, 2025
