Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsResume

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompareFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Collection team lead skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical collection team lead skills. We ranked the top skills for collection team leads based on the percentage of resumes they appeared on. For example, 13.8% of collection team lead resumes contained customer service as a skill. Continue reading to find out what skills a collection team lead needs to be successful in the workplace.

15 collection team lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collection team leads use customer service:
  • Generate timely suspicious account reports; customer service and internal sales research/support provision for disputed account balances.
  • Received multiple reviews acknowledging my level of dedication in both excellent customer service and staff assistance.

2. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how collection team leads use credit card:
  • Recognized and monitored overdue credit card accounts using multitude of automated systems.
  • Collected on delinquent credit cards, negotiating payment arrangements with customers.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collection team leads use delinquent accounts:
  • Provided delinquency information and established payment arrangements for auto, home, medical and other delinquent accounts.
  • Evaluated accounts that needed additional legal action and approved steps to adjust seriously delinquent accounts.

4. Payment Arrangements

Here's how collection team leads use payment arrangements:
  • Guided representatives on obtaining full and complete information to quantify suitable payment arrangements to maximize collections and to minimize defaults.
  • Negotiated acceptable payment arrangements for liquidating balances while adhering to FDCPA and all collection related laws.

5. FDCPA

Here's how collection team leads use fdcpa:
  • Review loans serviced, monitor calls and analyze statistics to increase production and ensure all RESPA and FDCPA guidelines are followed.
  • Adhere to all state and federal regulations including FDCPA; as well as complying with LCS policies and procedures.

6. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collection team leads use debt repayment:
  • Contacted customers via phone and mail, developing debt repayment programs and schedules.
  • Advise clients/debtors of necessary actions and strategies for debt repayment Couch employees on maintaining goals and monitor calls on a daily basis

Choose from 10+ customizable collection team lead resume templates

Build a professional collection team lead resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your collection team lead resume.

7. Customer Accounts

Here's how collection team leads use customer accounts:
  • Major Functions: Dynamically and successfully utilized effective planning techniques that ensured smooth operations in support of managing delinquent customer accounts.
  • Monitored and ensured regular follow-up on loan repayment agreements and analyzed customer accounts.

8. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collection team leads use collection efforts:
  • Corresponded with remote business office to ensure all billing audits performed in timely manner and collection efforts exceeded.
  • Work collaboratively with the sales team to coordinate collections and customer credit strategy to maximize collection efforts.

9. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how collection team leads use patient accounts:
  • Reconciled patient accounts, resolved billing inquiries and submitted itemized bills.
  • Provide assistance, guidance, and mentoring to Patient Account Specialists regarding collection of outstanding receivables and reduction of bad debt.

10. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how collection team leads use federal regulations:
  • Maintained company policy and federal regulations regarding client and consumer confidentiality with detailed documentation of all files.
  • Handle inbound and outbound calls, resolve consumer disputes and negotiating payments, while complying with all State and Federal regulations.

11. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collection team leads use past due accounts:
  • Collected on past due accounts on payday loans, installment loans, and mortgage loans from various lending companies.
  • Worked with domestic and international clients (located in Portugal and Italy) to resolve delinquent/past due accounts.

12. Medicaid

Here's how collection team leads use medicaid:
  • Maintained patient charts and records for a patient base of 26,000 * Processed and oversaw Medicare and Medicaid audits.
  • Negotiated with Medicare and Medicaid on all Additional Development Review (ADR) audits for over-payment and medical necessity.

13. A/R

Here's how collection team leads use a/r:
  • Monitored and maintained A/R through collections, resolution of problems, deduction management and settlement negotiations.
  • Supervised 30 A/R collection representatives and administered daily assignment of accounts.

14. Customer Calls

Here's how collection team leads use customer calls:
  • Answer client and colleague questions via e-mail, Make out-going customer calls to discuss possible supplementation of funds to resolve account.
  • Coach team members to address daily issues and questions concerning customer calls as well as statistical data.

15. HIPAA

Here's how collection team leads use hipaa:
  • Work at the highest level of integrity, securing patient information and confidentiality as related to HIPAA Privacy Rule.
  • Maintain customer confidence and protect operations by keeping information confidential as per HIPAA guidelines.
top-skills

What skills help Collection Team Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of collection team lead skills to add to your resume

Collection team lead skills

The most important skills for a collection team lead resume and required skills for a collection team lead to have include:

  • Customer Service
  • Credit Card
  • Delinquent Accounts
  • Payment Arrangements
  • FDCPA
  • Debt Repayment
  • Customer Accounts
  • Collection Efforts
  • Patient Accounts
  • Federal Regulations
  • Past Due Accounts
  • Medicaid
  • A/R
  • Customer Calls
  • HIPAA
  • Inbound Calls
  • Outbound Calls
  • Dialer System
  • Collection Calls
  • Collection Agencies
  • Collection Process
  • Medical Claims
  • Accurint
  • QA
  • Performance Reviews
  • Student Loans
  • Call Monitoring
  • Customer Complaints
  • CPT
  • Customer Issues
  • Insurance Claims
  • Overdue Accounts
  • Credit Reports
  • Payment Options
  • Escalation Calls
  • HUMINT
  • PowerPoint
  • Billing Issues
  • Source Operations
  • Customer Inquiries
  • Intelligence Reports
  • Cash Application
  • DSO
  • Strong Negotiation
  • Collection Strategies
  • Repayment Schedules
  • Legal Action
  • Direct Reports
  • Work Scheduling
  • Overdue Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs