Collections senior representative job description

Responsibilities

As a Senior Transplant Collections Representative, you will be responsible for Commercial Transplant accounts, with a special focus on high-dollar accounts. This will involve reviewing inpatient and outpatient claims to ensure maximum collection dollars by providing appropriate follow-up and documenting actions taken. You will:

* Manage a portfolio of assigned accounts, typically high balance and/or aged accounts or of a more complex nature

* Respond to correspondence

* Provide heavy telephone contact to ensure timely follow-up and account resolution

* Help train follow-up collections representatives

* Serve as a resource to other collections representatives

Qualifications

We're seeking an exceptional, self-directed professional with:

* 3+ years of collections experience within a hospital setting, with a strong emphasis on managed care contracts and appeals/underpayment collection activities

* Previous experience with patient accounting systems

* Transplant collections experience, highly desired

* Excellent communication and interpersonal skills, including proper phone etiquette

* PC proficiency with Microsoft Word and Excel

* Working knowledge of medical terminology, CPT/HCPS codes and of health networks, IPA's, HMO's, PPO's, PCP's and contract affiliations

* Strong organizational abilities

* Independent decision-making skills and sound judgment

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles' trusted provider of exceptional, compassionate patient care. If you're looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.