Community advisor job description

The Community Engagement Professional 3 builds visibility and credibility of Humana Healthy Horizons products and services throughout South Carolina. Strategizes methods to scale communities and drive greater connections among community providers, partners, organizations, stakeholders and members. Engages and develops collaborative relationships with new community members. Begins to influence department's strategy.
Responsibilities

The Community Engagement Professional 3 position will assist the Community Engagement Lead in developing an outreach strategy to our providers, community partners and stakeholders. They will serve as the face and voice of our brand and manage community communications and relationships. They will be responsible for building community partnerships as well as focusing on building our organic growth (new membership and retention of current membership).
This position will assist in the development of market leading provider and community engagement to forge strong external relationships. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.
This is an external and internal facing role.
Responsible for assisting with the planning, development and implementation of outreach strategies both internally and externally to increase awareness and branding and grow Humana's SC Medicaid market share Implement and continually update overall strategies for Medicaid product offering to maximize product growth, member retention, innovation and member and provider experience Assist with driving smart growth in membership and market share in designated market by developing solid relationships across all key functional areas (Network, marketing, clinical, quality, finance) Proactively identify opportunities for improvement in effectiveness, community impact and other areas which positively impact outreach, enrollment and retention Cultivates the organization's social community through community advocacy programs and active engagement with community providers and members Partner with local and key functional teams to assure appropriate health plan benefit design and value-added services Formulate impactful relationships that drive engagement with community-based organizations, health care organizations, community centers, non-profit organizations and faith-based organizations Implement provider engagement strategies in partnership with network and quality partners that specifically focuses on membership growth and retention Partner with our marketing department to develop and execute successful marketing, sponsorship and outreach strategies Serve as a community liaison and represent Humana at State meetings, community events, and with our provider network Ensure compliance with regulatory agency requirements and established service levels

Required Qualifications
Bachelor's degree This position will be a field position in the South Carolina market and candidate should live in the Charleston SC area3-5 years of experience with developing and deploying marketing/growth strategies Experience building relationships with leadership, community or state organizations, providers, advocacy groups, and/or government leadership Effective communication skills Must be passionate about contributing to an organization focused on continuously improving member and provider experiences

Preferred Qualifications
Experience in Government Programs (Medicaid, Medicare, etc.)

Additional Information
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Scheduled Weekly Hours

40

Summary of PositionThe Community Environmental Management Advisor provides onsite technical assistance to rural community environmental management systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) that provides services to all states and U.S. territories. Education/Certification Requirements

Current Water or Wastewater Operator Certification with a minimum of 5 years of experience in operating and/or managing community environmental management systems or 5 years of rural community development agency experience is required.

Must have a valid driver's license and reliable personal vehicle for travel to project communities.

Must be authorized to work in the USA.

Experience/Skills Requirements

The following are the requirements for this position.

A minimum of 5 years of experience of previous field experience in working with rural community development programs, community environmental systems, or in conducting training is required. Experience that demonstrates a familiarity with engineering practices, terminologies and procedures related to water and wastewater systems design and operation is preferred. A successful Community Environmental Management Advisor will be able to:

• Effectively communicate in both written and verbal formats.
• Deliver results in an environment with high-degree of self-directed time management and project management.
• Develop and maintain external agency work relationships.
• Understand basic financial statements, operational and capital improvement project budgeting.
• Deliver high degree of accuracy with attention to detail in work products.

The position requires periodic travel to CU staff meetings, RCAP national meetings, or other meetings in other states which may be accomplished by the most cost effective means to CU (Personal vehicle, air, or other public transportation).

Summary of Essential Job Duties

• Provide onsite technical assistance services to approximately 20-25 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems throughout the state.
• Prepare and submit, clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner.
• Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, in order to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs.
• Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers.
• The employee shall work well under pressure; meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.
• Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services.
• Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services and scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents.
• Maintain working knowledge of and comply with corporate polices, procedure, supervisor direction and contractual compliance requirements.
• Maintain the highest level of confidentiality and security with all information, understanding your obligations in regards to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc.
• Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts.
• Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses.
• Attend CU staff meetings.
• Represent CU at/facilitate other meetings and events as needed.
• Special projects, and other duties as may be assigned by supervisor or program director.

Tools Used in Job

Proficient use of computer, internet, smart phone, web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint is required. Use of additional software for project related activities may be required.

Work Environment

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Communities Unlimited offers generous Medical/Dental/Vision benefits with the organization paying the significant majority of the cost. Company paid long-term disability; automatic company 401K contribution once new hires are eligible; 401K match; 12 paid holidays; two weeks paid vacation awarded upon hire (Prorated based upon date of hire); new hires begin accumulating sick leave immediately upon hire at a rate of 8 hours per month. Communities Unlimited reimburses all employees for travel expenses.

PI192468507

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of knowledge.
Job Description

Core Responsibilities

* Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
* Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
* Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
* Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
* Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
* Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $60,000.00

Total Target Compensation (Base Pay plus Targeted Commission): $80,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.