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Workforce management for the modern age. Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk. Time & attendance Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities. Scheduling Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk. Real-time monitoring See what all of your agents are doing in real-time across all channels. Filter by activity type, group, or build your own views. Real-time WFM reporting Never miss a minute with real-time WFM reporting. You can dive into the details or get a birds-eye-view of the big picture. Activity timeline Get true visibility with a complete picture of each agent's day that's sure to uncover coaching opportunities. Schedule adherence Overlay your intraday schedule on your agent's activity timeline and find out if your plan went according to plan. Agent scorecard Drive productivity through transparency. Customize your agents scorecard with the metrics that matter to your organization. Notifications Configure custom rules and get alerted when things are going awry. Notify a team lead when an agent is late for lunch or in an idle state for too long. Forecasting Plan for the future by forecasting the number of contacts across all channels and how many agents you'll need to handle them.