Compensation/benefits specialist job description

Danvers, MA



Full Time or Part Time



Once Trained Hybrid Model



Summary:


Care Dimensions, a leading non-profit hospice and palliative care organization, is looking for the a mission-driven, customer service oriented TEAM PLAYER, to oversee and administer Care Dimensions' rewards packages. The Total Rewards Specialist will join a team of seven other HR professionals, where collaboration and teamwork is our mantra. We get the honor of helping over 600 employees (who do amazing things every day) with all things HR. This role is a fantastic opportunity to learn the ins and outs of a variety of rewards program elements - ranging from compensation and benefits to wellness and recognition.

The Care Dimensions' Total Rewards Specialist serves the Care Dimensions workforce through the administration of a full array of benefits offerings, designed to attract and retain employees. Focused on researching, recommending, and implementing innovative benefit programs across the organization, and leading Care Dimensions' Employee Wellness Program. The Total Rewards Specialist serves as an internal expert on all benefits programs and works closely with the Director of HRIS & HR Operations, benefit broker and carriersto design and implement plans, resolve eligibility issues and escalate service and/or claims issues on behalf of employees.

After in-person training (approximately 3 weeks), this role is a hybrid role, with the expectation of 3 days/week in the office.

Does this sound like something you'd be interested in? If so, keep reading. Here are some details of each area that this position is responsible for:


Benefit & Retirement Plan Administration

• Ensure compliance with applicable laws, regulations, policies and procedures for benefit administration and delivery, and recommend policy and procedure changes.
• Demonstrates a clear understanding of all the provided benefits as well as the terms of eligibility for each employee.
• Administer enrollment, renewal, and delivery of benefits; Conducts benefits training with all new hires in orientation; ensures any follow up necessary for new hires to enroll.
• Routine administration of retirement plans.
• Develop new communication plans and resources that assist employees in making maximum use of benefit programs and improve their health.
• Identify and implement best in class practices in benefits and wellness programming through participation in appropriate professional and industry groups.
• Administers enrollments for all benefits, including Open Enrollment, new hires and 403(b) educational meetings.
• Assist other HR staff by making benefits, wellness and total rewards a part of the talent acquisition and management process, training programs and employee relations.
• Audits and submits benefits billing and processes timely with detailed accuracy.

Wellness Program Management:

• Co-chair and lead Care Dimensions' Wellness Committee and Employee Wellness program " Your Wellbeing. "
• Optimize value of robust wellness programming to health plan results, productivity, organizational performance and participant quality of life.
• Implement and administer engagement initiatives to enhance the participation in and value from health benefits, wellness initiatives, other benefits and financial programs for a diverse workforce.
• Assist with development and administer education and outreach programs to foster financial literacy and security for employees.

Compensation

• Participate in compensation and benefits surveys to analyze company's competitive position
• Conduct job evaluations and salary reviews using market data
• Analyze and forecast costs of compensation programs

Position Qualifications:

• Associates or Bachelor's degree preferred
• Minimum 2-3 years' experience in employee benefits and/or HR administration.
• Excellent written and verbal communication skills; ability to present to groups of people as well as discuss complex ideas interpersonally.
• Knowledge of COBRA, ERISA, HIPAA, FMLA, ADAAA, Section 125, Affordable Care Act and related state and federal regulations preferred.
• Strong analytical and organizational skills with the ability to handle multiple projects/tasks, recognize priorities and meet deadlines
• Demonstrated advanced skills in Microsoft Office Suite and HRIS systems.
• Ability to communicate at all levels of organization and work well within a team environment in support of organizational objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Ability to work with minimal supervision, take initiative and make independent decisions.

Hybrid position (2 days remote, 3 days onsite)


The Benefits and Compensation Specialist is responsible for supporting the compensation and benefits functions across multiple sites. This position is primarily responsible for administration of retirement, health, and welfare employee benefit programs, as well as maintaining relevant system data, supporting job evaluations, preparing, and maintaining job descriptions, helping employees with benefit- and HRIS-related questions or issues, and collaborating with other departments and external vendors. The Benefits and Compensation Specialist also plays a key role in support of annual open enrollment, incentive program, and merit increase activities, as well as the administration of various wellness programs.


Duties and Responsibilities

• Administer all benefit programs including but not limited to medical, dental, vision, life/disability, flex/health savings accounts, 401(k), and COBRA.
• Support the administration of incentive and compensation programs.
• Assist employees with day-to-day benefits and HR Information System (HRIS) inquiries in a timely manner.
• Review, coordinate and maintain all benefits processes timely, which may include enrollments, terminations, pending transactions or employee record updates and/or employee files.
• Review and process monthly billings, data transfer to external contacts for services, premiums, and/or plan administration for all lines of coverage.
• Support compensation related activities in HRIS including creating/updating jobs, salary grades, as well as reviewing employee setup to ensure accuracy.
• Document and maintain administrative procedures for assigned benefits processes.
• Work with management and Human Resources (HR) to prepare and update job descriptions.
• Participate in job evaluation processes including market benchmark identification, job leveling, band placement, and determination of exempt/nonexempt status.
• Coordinate and/or support annual open enrollment, life events, merit increase, and incentive program processes including preparing analyses, updating HRIS data/setup, and coordinating live and/or virtual employee events.
• Work with vendors and plan carriers on status updates, issues reconciliation, and information sharing.
• Coordinate with carriers and HR on Leave of Absences to ensure proper coverage and management of benefits deductions.
• Participate in salary surveys, as directed, and support analysis of the results.
• Maintain knowledge of industry and market trends, benefits-related technology, labor law, ERISA, and healthcare reform initiatives to ensure plan compliance with federal and state laws governing both compensation and benefits practices.
• Resolve HRIS issues, act as troubleshooter, create/update user guides, and work closely with HRIS vendor (UKG) to support upgrades, enhancements, testing and the roll out of new modules.
• Contribute to analysis, decision-making, and compliance through the design and preparation of reports of employee data contained in the HRIS.
• Help with various wellness initiatives and events throughout the year in partnership with HR, vendors, and other staff.

Required Qualifications

• Associates degree in business administration, human resources, or related field, or equivalent combination of education and experience.
• 4 years' professional benefits administration experience.
• Solid understanding of different benefit plans (retirement, health & welfare insurance, etc.).
• Sound knowledge of regulatory and legislative imperatives and impacts related to Total Rewards programs (FLSA, Sec 125, ERISA, 409A, HIPAA, etc.)
• Proficiency in Microsoft Office including Word, Outlook, and PowerPoint, with expertise in Microsoft Excel.
• Familiarity with HRIS, preferably UKG (Ultimate, Kronos, etc.).
• Excellent written, verbal, and interpersonal communication skills
• Strong prioritization, teamwork, detail orientation, organizational, and analytical skills.
• Strong professional maturity and discretion.

Preferred Qualifications

• Bachelor's degree in a relevant field.
• Relevant certification (PHR, SHRM-HR, CCP, CBP, CEBS, etc.).
• Professional compensation and/or wellness program administration experience.
• Microsoft BI reporting experience.
• Manufacturing industry experience.
• Bilingual in English/Spanish.

Physical Requirements


The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Details

Level
Experienced

Job Location
Administration - 1345 River Bend Drive Suite 200 - Dallas, TX

Position Type
Full Time

Education Level
Bachelors

Travel Percentage
None

Job Category
Human Resources

Description

Working for Metrocare isn't just a job. It's a career where
your skills and passion for delivering quality care make
a positive difference to the individuals that we serve.

ABOUT METROCARE:
Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Benefits and Compensation Specialist will assist the Compensation & Benefits Manager and Director of Human Resources with compliance and administration-related activities for Metrocares Benefit Programs, which include Retirement Plans, Medical, Dental, Vision, STD/LTD, Workers Compensation, Leave of Absence, Health Savings, COBRA etc. The scope of this role includes but is not limited to administration of benefits processes; ensures timely submission of all documentation; coordination of benefits communication and processes; research of benefit inquiries and execution of prompt and precise resolutions; accurate interpretation of benefit guidelines; research, analysis, auditing, and timely reporting of benefits. Research issues and provide recommendations for resolutions related to HR/benefits processing activities and outputs (benefit enrollment, leave processes, retirement plans, relocation, paid time off, stipends, data files, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• The role has a primary focus on benefits with some responsibilities related to compensation.
• Reviewing vendor invoices, resolving disputes, and reporting on fees and costs, and processing for payment by required deadlines.
• Support day to day operations of benefit programs (health, vision, dental, short-term & long-term disability, life insurance, travel and accidental plan, HSA, 403 (b) plan and retirement plan)
• Assisting employees by explaining benefits: This includes contact with each new hire to ensure information is provided and critical enrollment deadlines are not missed.
• Act as liaison between employees and insurance company for all Workers Compensation claims.
• Coordination of leave requests to include ADA, and FMLA.
• Assist with Benefits Open Enrollment and New Employee Orientation (NEO).

• Processing of Medical Support TX OAG requests.
• Administration of Benefit Programs
• Coordinate and administer activities of Bonuses, Stipends, & Professional Reimbursement
• Coordination of Benefits-related HR Projects
• Building and maintaining relationships with health and retirement plan providers.
• Coordination of bilingual testing.
• Assists with the coordination and handling of Metrocares in-house wellness initiatives.
• Coordinate the exit process, including processing voluntary personnel action forms, send exit packets to employees, and ensuring access is terminated in a timely manner.
• Responding to inquiries about professional development processes and procedures.
• Coordinates dashboard metrics for the benefits department.
• Keep abreast with new trend and best practices in the field.
• Performs other administrative duties as assigned.

COMPETENCIES:


The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Client-service orientation with a strong focus on delivering exceptional customer service.
• Highly developed organization skill with the ability to multi-task and effectively prioritize job duties.
• Ability to function in a fast-paced environment.
• Perceptive with great attention to detail to ensure accuracy in processing, analyzing, auditing, and reviewing data.
• Able to handle confidential and proprietary information appropriately.
• Demonstrated ability to assimilate myriad plan details and sort through them to optimize benefits for individuals.
• Ability to recognize potential risks or problems and suggest various options leading to solutions.
• Ability to interact and communicate with all employee levels within the organization.
• Ability to work independently or in a team environment.
• Self-motivated and independent thinker that can prioritize and manage multiple priorities simultaneously.
• Interest and ability to take proactive ownership of tasks.
• Ability to understand the implications of new information for both current and future problem-solving and decision making.

EDUCATION AND EXPERIENCE:

• Bachelors degree in Business Management, Business Administration, Human Resources Management, or related field required.
• 4-5 years of experience in benefits administration or related field.
• Knowledge of employee benefit laws and compliance related to employee benefits, and knowledge of pension and retirement plan administration.
• Experience with HRIS and MS Office, especially MS Excel highly preferred
• Familiarity with different kinds of benefits and incentives

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Ability to successfully use an automated HRIS record keeping system.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend - up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer


Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

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