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Computer operation technician skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Joshua Davis Ph.D.,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical computer operation technician skills. We ranked the top skills for computer operation technicians based on the percentage of resumes they appeared on. For example, 10.0% of computer operation technician resumes contained customer service as a skill. Continue reading to find out what skills a computer operation technician needs to be successful in the workplace.

15 computer operation technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer operation technicians use customer service:

Provided excellent Customer service to external customers and internal business partners.
Provided assistance to centralized operations and customer service providers.

2. Computer System

Here's how computer operation technicians use computer system:

Consult with business units and other Information Technology personnel to optimize the operation of production computer systems.
Managed operations, control, maintenance & administration of computer systems and peripherals.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer operation technicians use technical support:

Assisted in analyzing trouble situations, providing technical support to users and performing restart and recovery routines as necessary.
Provided technical support and performed computer maintenance Windows/Mac- diagnosing software issues, minor hardware repair and network management

4. CAD

Here's how computer operation technicians use cad:

Supervised four (4) district cad operations and designed and implemented the road designs for the District One area projects.
Employed as a CAD Operator in a large Tele-Communication firm.

5. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer operation technicians use unix:

Performed backups on network servers running various OS including Windows NT, 2000, and Unix.
Trained new and existing employees in HP and UNIX environments and operational procedures.

6. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how computer operation technicians use user accounts:

Registered/maintained user accounts and permissions for department.
Administered and maintained daily, weekly, monthly schedules reports, end user accounts permissions and access rights in IDX.

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7. Laser Printers

Here's how computer operation technicians use laser printers:

Maintained an estimated 2000 system units, monitors, keyboards, and 500 laser printers.
Monitored, logged, maintained BARR printing system, including Xerox laser printers.

8. Desk Support

Here's how computer operation technicians use desk support:

Monitor all Data Center processing of all systems, Provide help desk support for local/remote users as needed.
Provide Level 1 Help Desk support to internal users for MS Windows, MS Office applications.

9. System Problems

Here's how computer operation technicians use system problems:

Determine causes of equipment or system problems and assists in resolving them.
Resolved system problems under tight time restraints.

10. Mainframe Systems

Here's how computer operation technicians use mainframe systems:

Monitored all functions of Hewlett Packard 3000 Legacy mainframe systems and scheduling of work according to management time frames.
Prepare mainframe systems for maintenance downtime by following procedures.

11. SQL

Here's how computer operation technicians use sql:

Experience with Structured Query Language (SQL) databases to input, query, update, and manipulate data.
Performed database management and queries using ORACLE SQLPLUS and Microsoft SQL Server.

12. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer operation technicians use linux:

Experience working with IBM mainframe, HP, Linux platforms.
Operate, monitor and maintain all partitions on the iSeries, Linux and Windows Server farms.

13. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how computer operation technicians use problem resolution:

Documented problem resolution/status and forwarded more complex issues to higher-level staff.
Provide 1st level problem resolution support for system/job errors, communication failures, hardware failures and other process abnormalities.

14. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how computer operation technicians use computer equipment:

Assumed responsibility for shipping emergency computer equipment repair parts.
Operated and monitored critical network and computer equipment.

15. Peripheral Equipment

Here's how computer operation technicians use peripheral equipment:

Entered commands into computer terminal and activated controls on computers and peripheral equipment to integrate and operate the equipment.
Operate, monitor, and control a mainframe computer and related peripheral equipment using established procedures.

5 Computer Operation Technician resume examples

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What skills help Computer Operation Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young computer operation technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer operation technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer operation technician skills to add to your resume

The most important skills for a computer operation technician resume and required skills for a computer operation technician to have include:

Customer Service
Computer System
Technical Support
CAD
Unix
User Accounts
Laser Printers
Desk Support
System Problems
Mainframe Systems
SQL
Linux
Problem Resolution
Computer Equipment
Peripheral Equipment
OS
AS/400

Batch Processing
PCS
Technical Issues
Software Installation
AIX
Mac
MVS
Help Desk
Software Problems
POS
Level Support
JCL
Windows NT
Software Issues
Help-Desk Support
Windows XP
Tape Library

IPL
Novell
Software Upgrades
Peripheral Devices
TSO
PowerPoint
Nondestructive Testing
Network Issues
CICS
Lan
JES2
Lotus Notes
TCP/IP
VAX
Xerox
ATM

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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