Computer operations manager job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Data Center Operations team has an opportunity to join our 3rd Shift leadership team. As an Operations Manager, you will manage a team of 3 computer operators. This team is responsible for ensuring that the nightly bank processing is completed. If there are errors or issues with processing the team will work with our support staff to address those issues. This manager will have the flexibility to work remotely from the Allen TX area, but need the ability to travel to the Allen Data Center and offices as needed.
What you'll be responsible for:

•Allocates resources and alters workflow priorities be analyzing and understanding significant deadlines, checkpoints, peak volumes, and overall workload.
•Develops and maintains spreadsheets to provide the necessary volumes for customer billing.
•Conducts annual customer billing audits.
•Proactively monitors the growth of the data center and ensure equipment and resources are adequate to support additional business.
•Communicates with the customer to make them aware of problems and or changes.
•Manages or directly supervises the coordination of new customer installation on the data center. Work closely with the IPM and appropriate departments to schedule critical activities and ensure milestones are met.
•Assist with documenting, updating, and changing processing methods including Disaster Recovery functions.
•Manages all equipment in a manner that provides a high level of service to all customers.
•Develops, maintains, and enforces all policies, procedures, and standards pertaining to the center. Plans coordinates, and ensures the department receives unqualified audit reports for all internal and external audits. Performs or directly supervises all security officer responsibilities.
•May perform other job duties as assigned.

What you'll need to have:

•Minimum of 7 years of experience working in a technical capacity with the IBMi series.
•Precious leadership experience as a team lead, supervisor, or manager.
•Must have the ability to work onsite in Allen TX as required.
•Must be able to work the third shift and extended hours as required. Typical hours will be 9:00 pm-6:00 am Central.

What would be nice for you to have:

•An associate's or Bachelor's degree is preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.

OCTINDT3

Provides management and direction Network Operating Systems and Servers supporting the data environment. Provides scalable data solutions for clinical and campus environments and directs team members on complex projects, to include: Server and Network Operating Management solutions, data integrity solutions, Management and Reporting solutions and other digital design implementations, coordinates technical and procedural documentation, disaster recovery planning/testing, and system monitoring tools. Supervises System Support and Data Operations personnel. Develops Windows, Unix and VMS operating systems policies, procedures, standards and ensure their conformance within information systems and Denver Health objectives. Directs work with internal customers, vendors, and internal support personnel to achieve maximum server and equipment availability in a critical need 7x24 environment. Manages the Server Support and Operations staff in procedural, priority and goal setting, project management, support operations, internal/external customer service, and short/mid/long range planning. Manages two data centers, power, cooling and networking.
Responsibilities


•Maintains the integrity and reliability of the Server hardware and software-operating environment. •Maintains the Denver Health server systems and related sub-environments to ensure a continuous, smooth, and seamless operation and strives to meet department performance measures of 99.99% systems availability. •Supervises members of the Server Project team, in performing project management and technology implementations. •Makes recommendations on the input for design, implementation, and documentation of the Denver Health data systems environment. •Provides reporting on network status, IS projects, physical and equipment inventory, policies, procedures, and disaster recovery as directed by senior IS management. •Enforces best practices and department guidelines at all times. •Supervises the testing, prototyping and installation of new and upgraded server platforms on many different operating systems including NT, Novell, Unix and VMS systems. •Supervises the testing, prototyping and installation of new and upgraded server platforms for many different database systems including Access, SQL, Oracle, and FoxPro. •Monitors and ensures smooth installations of server hardware and software components and the continued integrity of the server operating environment with minimal impact on the end user community. •Ensures all Server and associated systems have preventative maintenance accomplished in a planned and timely manner. •Coordinates and conducts Monthly Maintenance. •Identifies actual/potential problems; utilizes innovative problem solving techniques; exhibits commitment to problem resolution and provides follow up. •Mentors and supports direct reports in standardizing continuous quality improvement at the unit level. •Participates in quality improvement activities; assists in maintaining compliance with JCAHO accreditation and others internal and external regulatory standards. •Chairs the change control weekly department meeting and strictly enforces change control/'process management as defined by the CTO and CIO •Prepares staff meetings as required to support and direct team efforts efficiently. •Prepares project plans and assign tasks to the Server Support Team members on assigned projects. •Provides supervision, career planning, and coaching to the Server Team staff. •Conducts personnel evaluations in a timely manner as dictated by company policy. •Develops test plans to ensure data backup integrity. •Provides test data reports to management as proof of restore viability. •Directs Server project team in the design and implementation of overall systems security strategies. •Adheres to security guidelines and implement security policies as outlined by Denver Health senior management. •Enforces security and directs periodic audits of the client server systems environment to ensure security and limit abuse/misuse/fraud/hacking. •Continuously maintains an awareness of security threats in the wild and act accordingly to ensure that the data environment is always protected. •Reviews and approves personnel matters pertaining to interviews, hires, and training for new employees in partnership. •Reviews provision for staff development, training, and orientations as prescribed by JCAHO and DHHA standards and ensures compliance. •Ensures all company and department specific orientation and competency validation guidelines are followed before start of work assignments, and the full hospital orientation is completed within thirty days. •Coordinates with the CTO for daily activities and assigned project status. •Coordinates with team members the schedules and work efforts for project related tasks. •Uses appropriate communication methods to support on-going goals and objectives of the department. •Ensures solid communication with all IT teams, to include applications, telecommunications, network, projects and security. •Coordinates support and warranty efforts with vendors in order to provide maximum system availability, assist with project management, and cost management. •Other duties as assigned.


Knowledge, Skills & Abilities


•Skills in compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. •Skills in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. •Ability to provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Ability to stay up-to-date technically and applying new knowledge to the job. •Ability to research methodologies related to system functionality. •Ability to analyze database integrity issues. •Ability to hire, train and evaluate employees and discipline when necessary. Computers and Technology •Knowledge of databases. •Knowledge SQL Server.


Education


•Bachelor's Degree (Required) •Bachelor's Degree in Computer Science or equivalent technical field, or equivalent training in the area of server data systems support and implementation. Continued technical training and/or education as required maintaining competency in current and future industry trends focused on continuous improvement. •Typically, 5 years of technical experience in server management and application integration. Must have a minimum of 2 years' experience in manager/supervisory role with multiple direct reports in a demanding, fast paced, technical support department with a proven track record of successful leadership. Proficiency and experience with Microsoft technologies essential. Or; a suitable mix of education and experience based on proven performance.


Experience



Credentials



Location

Conversion


Shift

Days


Work Type

Full time


Pay Range


Minimum: 110,000.00

Midpoint: 140,300.00

Maximum: 170,600.00


All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.



Denver Health
is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.