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Computer support engineer skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

David Garaventa,

Rania Hussein Ph.D.

Below we've compiled a list of the most critical computer support engineer skills. We ranked the top skills for computer support engineers based on the percentage of resumes they appeared on. For example, 22.2% of computer support engineer resumes contained cad as a skill. Continue reading to find out what skills a computer support engineer needs to be successful in the workplace.

15 computer support engineer skills for your resume and career

1. CAD

Here's how computer support engineers use cad:

Trained engineers and CAD librarians on proper CAD tool usage and documented company processes used to develop hardware designs.
Assisted in training of new and current users on software and processes used by the CAD and engineering departments.

2. PCB

The PCB (Printed Circuit Board) refers to the hardware part housing all of the device's electrical connections.

Here's how computer support engineers use pcb:

Worked with PCB and stencil vendors to resolve technical issues throughout the board fabrication process.
Standardized all drawings needed to fabricate and assemble PCB's.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer support engineers use linux:

Accomplished many networking projects and utilized many command line level processing for LINUX / UNIX operating based systems.
Maintained Windows 2000 and Red Hat Linux 6.2 for 3000 users and Windows 95/98 workstations.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer support engineers use customer service:

Developed and oversaw customer surveys used to proactively improve call center performance and customer service.
Assisted support manager in the training of new customer service representatives and associates.

5. System Administration

System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.

Here's how computer support engineers use system administration:

Provide system administration and network management, security and hands on technical support to computers, printers and telecommunications.
Provided system administration support for all office hardware and software.

6. Desk Support

Here's how computer support engineers use desk support:

Provided help desk support to all administrative offices in the Boise School District and provided hardware and software solutions to problems.
Initiated and provided training for the helpdesk support staff

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7. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how computer support engineers use lan:

Designed and implemented North American Local Area Network (LAN) and Wide Area Network (WAN).
Designed and implemented a 100Base-T network and T1 DSU/CSU connection, replacing an archaic token ring LAN infrastructure.

8. Windows Server

Here's how computer support engineers use windows server:

Implemented Windows Server AD environment and computer labs.
Demonstrated technical ability as project manager for installation of Windows Servers and Exchange servers for the Industrial Pharmacy Management branch.

9. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer support engineers use unix:

Supported includes Unix, Windows 95, 98, 2000 and NT 4.0 operating systems running on servers in enterprise network.
Provided hardware support of Windows & Unix based client-server environment.

10. Network Printers

Here's how computer support engineers use network printers:

Repaired, installed, and performed routine maintenance of personal computers, laptops, stand-alone printers and network printers.
Install the Network printer for most Office Depot Stores in Alabama by Siemens Business Services.

11. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how computer support engineers use dns:

Implemented and Administration of Windows Network Services such as DNS and DHCP Worked on Windows Cluster Configuration.
Created hardware and software inventory documentation and on-call troubleshooting documentation for DNS platform.

12. Cloud Computing

Here's how computer support engineers use cloud computing:

Provide application and network engineering support in a cloud computing/ virtual environment.
Implemented and managed cloud computing environments such as IaaS and SaaS on Microsoft Azure, GoDaddy, and Amazon AWS.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer support engineers use technical support:

Served as operating system expert, providing technical support for organizations.
Provided technical support to customers having problems with PCs, terminals, printers and other computer network equipment.

14. End User Support

Here's how computer support engineers use end user support:

Generated corresponding documentation for Help Desk personnel and end user support.
Provided end user support in volatile and ever-changing environment.

15. Remote Support

Here's how computer support engineers use remote support:

Support end-users on a day to day basis via phone, email, remote support and personal contact.
Worked with remote support through Real VNC, Team viewer and windows net meeting.

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What skills help Computer Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer support engineer resumes?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

The skills/attributes required across a variety of jobs in the IT fields.

What soft skills should all computer support engineers possess?

Rania Hussein Ph.D.

Associate Teaching Professor, University of Washington

Being coachable, know how to learn and figure things out, effective communication skills, continuous self-development.

What hard/technical skills are most important for computer support engineers?

Rania Hussein Ph.D.

Associate Teaching Professor, University of Washington

C language and hardware description language, such as Verilog, microcontrollers and FPGA programming, computer organization, and low-level programming in assembly.

What computer support engineer skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young computer support engineers need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer support engineer stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer support engineer skills to add to your resume

The most important skills for a computer support engineer resume and required skills for a computer support engineer to have include:

CAD
PCB
Linux
Customer Service
System Administration
Desk Support
LAN
Windows Server
Unix
Network Printers
DNS

Cloud Computing
Technical Support
End User Support
Remote Support
Software Upgrades
Computer System
Infrastructure
Remote Desktop
SQL
VPN
PCS

WAN
Windows XP
Computer Support
Windows NT
Software Support
Software Problems
Site Support
VoIP
Level Support
Manage Projects
Software Releases

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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