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Computer system technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical computer system technician skills. We ranked the top skills for computer system technicians based on the percentage of resumes they appeared on. For example, 14.9% of computer system technician resumes contained technical support as a skill. Continue reading to find out what skills a computer system technician needs to be successful in the workplace.

15 computer system technician skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer system technicians use technical support:

Provide software & hardware technical support for administrative, engineering and electronics departments.
Maintained technical support for VaxStation 4000-60 Digital equipment at McNeil Manufacturing department.

2. Electronic Equipment

Electronic equipment is equipment in which electrons are conducted in a controlled manner, especially in a gas or vacuum, or semiconductor amplifier. These equipment are components for controlling the flow of electrical current for information and signal processing, telecommunications, and system control.

Here's how computer system technicians use electronic equipment:

Troubleshooted and repaired failures in electric and electronic equipment and machinery.
Inspected and maintained operational status of computer and electronic equipment.

3. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how computer system technicians use trouble tickets:

Experienced in using Active Directory, submitting and following up on trouble tickets, and troubleshooting various hardware and software issues.
Supervised personnel, providing hands on training and instruction in submitting trouble tickets.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer system technicians use troubleshoot:

Diagnosed and troubleshoot desktop/laptops which involved upgrading memory, backing/replacing faulty systems throughout the military.
Develop budget for a job; Write invoices; Inventory equipment; Wire and troubleshoot PLC; Certified Integrated Fluid Engineer.

5. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how computer system technicians use dod:

Provided support to DoD secure project areas.
Assisted DOD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer system technicians use customer service:

Exhibited good time management skills, independent decision making capability; focus on customer service.
Recognized for outstanding quality of customer service and customer-support with personal commendation from clients.

7. Switches

Here's how computer system technicians use switches:

Programmed, upgraded and installed Cisco switches using Cat 6 and Fiber Optic connections and repaired network cabling.
Maintained both hardware and software on 300+ laptops, wireless routers, servers, and switches.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer system technicians use linux:

Configure and troubleshooting Dial Up Networking accounts on multiple operating systems (Linux, Win XP).
Prevent loss of data; product delays; resource downtime in a Linux environment.

9. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer system technicians use unix:

Installed and maintained a cross-platform thin client on desktops to connect Windows OS to databases residing on UNIX and AS/400 servers.
Administrated access and maintained support on UNIX, AIX, SUN and NT web servers in 7 by 24 environments.

10. System Administration

System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.

Here's how computer system technicians use system administration:

Installed and troubleshooted computer hardware, operating systems, networking technologies, and system administration for local clients.
Combined role responsible for System Administration and Desktop Support functions for over 500 users.

11. Level Troubleshooting

Here's how computer system technicians use level troubleshooting:

Performed component level troubleshooting of the system PCB's.
Performed high-end system level troubleshooting for root cause.

12. Communications-Computer Systems

Here's how computer system technicians use communications-computer systems:

Installed, configured, and monitored hardware and software for communications-computer systems.

13. Windows Server

Here's how computer system technicians use windows server:

Perform operating system (Windows Server 2003, 2008, 2012) installation, configuration, upgrades and maintenance.
Load and configure Microsoft Office, Opera and Pegasus Property Management System software utilizing Windows Server 2003.

14. Computer Network

Here's how computer system technicians use computer network:

Operated master consoles that monitored system performance and coordinated computer network access and usage.
Monitored and controlled performance of various testing equipment for base computer networks.

15. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how computer system technicians use computer equipment:

Helped establish an inventory database to track computer equipment.
Maintained annual department budget and purchasing of computer equipment.

What skills help Computer System Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer system technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all computer system technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for computer system technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What type of skills will young computer system technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer system technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer system technician skills to add to your resume

The most important skills for a computer system technician resume and required skills for a computer system technician to have include:

Technical Support
Electronic Equipment
Trouble Tickets
Troubleshoot
DOD
Customer Service
Switches
Linux
Unix
System Administration
Level Troubleshooting
Communications-Computer Systems
Windows Server
Computer Network
Computer Equipment
User Accounts

Database
OS
Software Issues
Mac
Network Equipment
DNS
Desktop Computers
Lan
SCCM
TCP/IP
Software Problems
CAD
Network Issues
VoIP
System Software
Peripheral Equipment

PCS
Desktop Support
DHCP
System Issues
CPU
Windows XP
Network Connectivity
Software Installation
SQL
Windows NT
IIS
Peripheral Devices
Teleconferencing
VPN
Computer Software
Technical Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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