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Computer systems operator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Jon Ippolito,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical computer systems operator skills. We ranked the top skills for computer systems operators based on the percentage of resumes they appeared on. For example, 7.8% of computer systems operator resumes contained switches as a skill. Continue reading to find out what skills a computer systems operator needs to be successful in the workplace.

15 computer systems operator skills for your resume and career

1. Switches

Here's how computer systems operators use switches:

Ensured all security patches/upgrades were successfully installed on 2 Windows Servers and 8 Cisco Switches, without affecting user's connectivity.
Operated mainframe and personal computer systems, teletypes, and telephone switches -Obtained Top Secret (SSBI) security clearance

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer systems operators use customer service:

Helped organizations achieve goals through technology implementations, process efficiency and effective process management, while achieving excellent customer service.
Communicate with Customer Service Representatives, Production staff, Management and Customer contacts regarding production or data issue.

3. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer systems operators use unix:

Process data for programmers utilizing Unix Operating System.
Install, configure and monitor local and wide area networks, hardware, and software in UNIX and Window environments.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer systems operators use troubleshoot:

Trained Help Desk to troubleshoot Windows Server file server permission errors and repair of user systems.
Consulted on-call list to have backups come in to troubleshoot and correct problems.

5. Remedy

Here's how computer systems operators use remedy:

Created and updated Problem Tickets using Remedy Ticketing System.
Perform various Help Desk task and procedures, including creating tickets (BMC Remedy) for tracking specific issues.

6. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how computer systems operators use dod:

Operate eight mainframe systems supporting over 295 DoD satellites in eight different space programs for minimal loss to system availability.
Coordinate with the DOD Cert regarding publication of IAVA bulletins.

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7. Hardware Problems

Here's how computer systems operators use hardware problems:

Provide assistance/resolve difficulties to departments for hardware/software problems.
Supported general shop personnel on all hardware problems and issues.

8. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how computer systems operators use software applications:

Provided training to military and civilian personnel on various software applications.
Installed and configured hardware and software applications and provided technical support.

9. Communications-Computer Systems

Here's how computer systems operators use communications-computer systems:

Manage communications-computer systems security programs and activities including information protection.
Drill Status Guard Member as a Communications-Computer Systems Operator.

10. SCI

SCI stands for "sensitive compartmented information." This program maintains confidential information, often in a military or government capacity, regarding anything from analytical processing, collection methods and systems, and targeting measures. Considering the confidentiality of the information, only qualified individuals are given SCI access.

Here's how computer systems operators use sci:

Maintained a Top Secret Clearance with SCI addendum.
Top Secret SCI Security Clearance.

11. Peripheral Equipment

Here's how computer systems operators use peripheral equipment:

Loaded peripheral equipment with selected materials for operating runs, or oversee loading peripheral equipment by peripheral operators.
Operated computer and peripheral equipment to process data according to operating instructions.

12. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how computer systems operators use trouble tickets:

Created daily status report for unit leaders covering all outages/trouble tickets from the prior day.
Opened, closed, worked, and assigned trouble tickets.

13. Security Clearance

Here's how computer systems operators use security clearance:

Secured top-secret security clearance to maintain base-to-base communications.
Possessed Top Secret/SCI security clearance.

14. Solaris

Here's how computer systems operators use solaris:

Loaded, installed, and troubleshot Windows NT and Solaris workstations.
Provided support for entire Solaris environment Development, UAT and Production environment.

15. CAD

Here's how computer systems operators use cad:

Worked closely with clients to manage timber properties for increased profitability through mapping timber properties with CAD systems.
Managed CAD department Microsoft Windows network and integration into company Netware environment.

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What skills help Computer Systems Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer systems operator resumes?

Dr. Jon Ippolito

Professor of New Media, The University of Maine

Although we often hear about positions in urban centers like San Francisco, online job listings, as well as a survey of New Media alumni, affirm that even in a rural state like Maine, many businesses and organizations seek workers with new media skills, from web and mobile developers to user interface and experience designers to digital storytellers capable of crafting compelling videos and social media campaigns.
As of this writing, Google (https://jobs.google.com) reports 133 jobs in Maine for a data scientist, 130 openings for a web developer, 100 for an AI scientist, 80 for a web designer, 72 for a UX/UI designer, 58 for a mobile developer, 43 for a social media manager, and 16 for a video producer/editor. This does not count the increasing number of jobs that permit remote work, which accounts for 75% of programming listings in 2021, according to The Economist (https://www.economist.com/graphic-detail/2021/08/11/for-programmers-remote-working-is-becoming-the-norm).

What technical skills for a computer systems operator stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all computer systems operators possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of computer systems operator skills to add to your resume

The most important skills for a computer systems operator resume and required skills for a computer systems operator to have include:

Switches
Customer Service
Unix
Troubleshoot
Remedy
DOD
Hardware Problems
Software Applications
Communications-Computer Systems
SCI
Peripheral Equipment
Trouble Tickets
Security Clearance
Solaris
CAD
Mainframe Systems

Production Control
Data Processing
Payroll
Linux
Missile
LAN
User Accounts
Windows NT
Data Services
Trouble Calls
Network Operations
Computer Operations
COMSEC
Message Traffic
Network Management
Computer Equipment

PCS
Microsoft Windows
TCP/IP
DMS
Help-Desk Support
Windows XP
Microsoft Exchange
Desktop Support
JCL
USAF
IBM As/400
Batch Processing
System Hardware
System Problems
Medal
Novell

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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