Concessions supervisor job description
Updated March 14, 2024
10 min read
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Example concessions supervisor requirements on a job description
Concessions supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in concessions supervisor job postings.
Sample concessions supervisor requirements
- High school diploma or equivalent
- Prior supervisory experience
- Proficiency in MS Office Suite
- Ability to handle cash and credit transactions
- Knowledge of food safety regulations
Sample required concessions supervisor soft skills
- Excellent customer service skills
- Strong organizational skills
- Proven ability to multi-task
- Strong leadership and team-building skills
- Ability to work in a fast-paced environment
Concessions supervisor job description example 1
Delaware North concessions supervisor job description
**The Opportunity**
Delaware North Sportservice is hiring a Concessions Supervisor to join our team at TD Garden in Boston, Massachusetts. As a Concessions Supervisor, you will be responsible for leading the team to provide prompt, professional service to guests.
**Responsibilities**
+ Assign duties to scheduled staff.
+ Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
+ Investigate and resolve complaints regarding food quality, service, or accommodations.
+ Review work procedures and operational problems to determine ways to improve service, performance, or safety.
+ Assist Concessions Manager with staff training and compliance.
+ Monitor daily and hourly cleaning.
+ Manage labor and profit loss.
+ Ensures proper cash handling and tip record-keeping for the shift.
+ Ensure associates are kept informed of any changes in policies or events.
+ Other duties as assigned.
**Qualifications**
+ Experience working in a restaurant.
+ At least two years of supervisory experience preferred.
+ Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
+ Must be able to implement rules and direct staff.
+ Excellent communication skills, written and verbal.
+ Excellent customer service and employee relations skills.
+ A true desire to satisfy the needs of others in a fast-paced environment.
+ At least two years of experience as a supervisor preferred.
**Physical Requirements**
+ Standing and walking for the entire length of shift.Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
+ Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
+ Exposed to outdoors and variable temperatures.
**Who We Are**
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North Sportservice is hiring a Concessions Supervisor to join our team at TD Garden in Boston, Massachusetts. As a Concessions Supervisor, you will be responsible for leading the team to provide prompt, professional service to guests.
**Responsibilities**
+ Assign duties to scheduled staff.
+ Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
+ Investigate and resolve complaints regarding food quality, service, or accommodations.
+ Review work procedures and operational problems to determine ways to improve service, performance, or safety.
+ Assist Concessions Manager with staff training and compliance.
+ Monitor daily and hourly cleaning.
+ Manage labor and profit loss.
+ Ensures proper cash handling and tip record-keeping for the shift.
+ Ensure associates are kept informed of any changes in policies or events.
+ Other duties as assigned.
**Qualifications**
+ Experience working in a restaurant.
+ At least two years of supervisory experience preferred.
+ Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
+ Must be able to implement rules and direct staff.
+ Excellent communication skills, written and verbal.
+ Excellent customer service and employee relations skills.
+ A true desire to satisfy the needs of others in a fast-paced environment.
+ At least two years of experience as a supervisor preferred.
**Physical Requirements**
+ Standing and walking for the entire length of shift.Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
+ Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
+ Exposed to outdoors and variable temperatures.
**Who We Are**
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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Concessions supervisor job description example 2
York County Development concessions supervisor job description
Description Positions available with York County Parks and Recreation. Must possess good public relations skills and the ability to carry out established policies and procedures. Must be able to work a flexible schedule primarily evenings and weekends. Hourly rate depends on position.
Minimum Qualifications Concessions Manager (Must be 18 years of age or older)
Manages daily concessions operations, supervises staff, assists patrons, and maintains cleanliness of the facility. Inventories, prepares and sells food items and operates food service equipment. Maintains and administers standards for food production and handling, sanitation, safety, dress, security and employee hygiene and adheres to Health Department guidelines. Maintains the cleanliness of work areas, concession stand, rest rooms and surrounding areas. Instructs, trains, schedules and evaluates part-time concession attendant staff. Operates a point of sale (POS) system and cash register. Food handling certification preferred, or must be willing to complete a class toward earning a food handler's license.
High school graduate or equivalent with supervisory/management experience, and experience with food preparation and equipment, sanitation, and hygiene preferred.
Must be willing to obtain First Aid and CPR certifications within 30 days of employment.
Possession of a valid driver's license issued by the Commonwealth of Virginia with good driving record mandatory.
Must be able to lift and transport at least a 40 pound load.
Concessions Supervisor (Must be 18 years of age or older)
Assists the Concession Manager with the daily operation and maintenance of concessions operations. Oversees front line staff, food/beverage sales and preparation, and merchandise sales. Inspects, cleans and maintains concessions equipment and building. Prepares and sells food items, operates food service equipment, maintains the cleanliness of work area, rest rooms, and surrounding areas. Follows department/division policies and procedures as well as Health Department guidelines. Operates a point of sale (POS) system and cash register, and reconciles daily concession sales.
High school graduate or equivalent with supervisory/management experience, and experience with food preparation and equipment, sanitation, and hygiene preferred.
Must be willing to obtain First Aid and CPR certifications within 30 days of employment.
Concessions Attendant (Must be 16 years of age or older)
Responsible for the preparation and sale of food and beverages, merchandise sales, and cleaning of concessions equipment and building. Operates food service equipment such as a microwave, conventional oven, popcorn maker, cheese dispenser, food warmer, and other equipment as necessary. Operates a point of sale (POS) system and cash register. Maintains the cleanliness of work area, concession stand building and equipment, rest rooms, and surrounding areas. Follows department/ division policies and procedures as well as Health Department guidelines.
Supplemental Information All positions require an acceptable criminal background check.
Physical Demands Requires regular, and at times sustained, performance of heavier physical tasks such as walking, bending, stooping, kneeling, leaping, jumping down, standing in place or continual walking, lifting and carrying of moderate to heavy items on a consistent basis. Must be able to lift at least 40 pounds.
There are no benefits associated with this position.
01
Select your age from the choices below: Under 16
16 to 17
18 or older
02
Please select the position you are most interested in applying for below. If you would like to be considered for all positions, select the choice "Any of the above". Concessions Manager
Concessions Supervisor
Concessions Attendant
Any of the above
03
Select the day(s) of the week you are available to work. (Check all that apply). Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
04
What is your hours of availability? (Indicate the day and your morning, afternoon, and/or evening availability)
05
How many years of experience do you have working concession events? Less than 6 months
6 months to 1 year
1 to 2 years
3 years or more
06
If you are applying for the Concessions Supervisor or Manager position, how many years of experience do you have supervising staff/volunteers? Less than 6 months
6 months to 1 year
1 to 2 years
3 years or more
07
Are you a current York County government employee? (This does not include the employment with the Offices of General District Court, York-Poquoson Social Services, Colonial Behavioral Health, or York County Schools) Yes
No
Required Question
Minimum Qualifications Concessions Manager (Must be 18 years of age or older)
Manages daily concessions operations, supervises staff, assists patrons, and maintains cleanliness of the facility. Inventories, prepares and sells food items and operates food service equipment. Maintains and administers standards for food production and handling, sanitation, safety, dress, security and employee hygiene and adheres to Health Department guidelines. Maintains the cleanliness of work areas, concession stand, rest rooms and surrounding areas. Instructs, trains, schedules and evaluates part-time concession attendant staff. Operates a point of sale (POS) system and cash register. Food handling certification preferred, or must be willing to complete a class toward earning a food handler's license.
High school graduate or equivalent with supervisory/management experience, and experience with food preparation and equipment, sanitation, and hygiene preferred.
Must be willing to obtain First Aid and CPR certifications within 30 days of employment.
Possession of a valid driver's license issued by the Commonwealth of Virginia with good driving record mandatory.
Must be able to lift and transport at least a 40 pound load.
Concessions Supervisor (Must be 18 years of age or older)
Assists the Concession Manager with the daily operation and maintenance of concessions operations. Oversees front line staff, food/beverage sales and preparation, and merchandise sales. Inspects, cleans and maintains concessions equipment and building. Prepares and sells food items, operates food service equipment, maintains the cleanliness of work area, rest rooms, and surrounding areas. Follows department/division policies and procedures as well as Health Department guidelines. Operates a point of sale (POS) system and cash register, and reconciles daily concession sales.
High school graduate or equivalent with supervisory/management experience, and experience with food preparation and equipment, sanitation, and hygiene preferred.
Must be willing to obtain First Aid and CPR certifications within 30 days of employment.
Concessions Attendant (Must be 16 years of age or older)
Responsible for the preparation and sale of food and beverages, merchandise sales, and cleaning of concessions equipment and building. Operates food service equipment such as a microwave, conventional oven, popcorn maker, cheese dispenser, food warmer, and other equipment as necessary. Operates a point of sale (POS) system and cash register. Maintains the cleanliness of work area, concession stand building and equipment, rest rooms, and surrounding areas. Follows department/ division policies and procedures as well as Health Department guidelines.
Supplemental Information All positions require an acceptable criminal background check.
Physical Demands Requires regular, and at times sustained, performance of heavier physical tasks such as walking, bending, stooping, kneeling, leaping, jumping down, standing in place or continual walking, lifting and carrying of moderate to heavy items on a consistent basis. Must be able to lift at least 40 pounds.
There are no benefits associated with this position.
01
Select your age from the choices below: Under 16
16 to 17
18 or older
02
Please select the position you are most interested in applying for below. If you would like to be considered for all positions, select the choice "Any of the above". Concessions Manager
Concessions Supervisor
Concessions Attendant
Any of the above
03
Select the day(s) of the week you are available to work. (Check all that apply). Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
04
What is your hours of availability? (Indicate the day and your morning, afternoon, and/or evening availability)
05
How many years of experience do you have working concession events? Less than 6 months
6 months to 1 year
1 to 2 years
3 years or more
06
If you are applying for the Concessions Supervisor or Manager position, how many years of experience do you have supervising staff/volunteers? Less than 6 months
6 months to 1 year
1 to 2 years
3 years or more
07
Are you a current York County government employee? (This does not include the employment with the Offices of General District Court, York-Poquoson Social Services, Colonial Behavioral Health, or York County Schools) Yes
No
Required Question
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Concessions supervisor job description example 3
Legends Hospitality concessions supervisor job description
LEGENDS
Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide - Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
VENUE
SoFi Stadium is an unprecedented and unparalleled sports and entertainment destination built in Inglewood, CA, by Los Angeles Rams Owner/Chairman E. Stanley Kroenke. The first indoor-outdoor stadium to be constructed, SoFi Stadium is the home of the Los Angeles Chargers and the Los Angeles Rams. The state-of-the-art stadium re-imagines the fan experience and will host a variety of events year-round including Super Bowl LVI in 2022, the College Football Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028. Located on the site of the former Hollywood Park racetrack, the stadium is the centerpiece of a 298-acre mixed-use development featuring retail, commercial office space, a hotel, residential units, and outdoor park spaces.
THE ROLE
The Concessions Supervisor position is responsible for supporting all concessions, vending, portable, and in-seat service operations for Legends Hospitality.
ESSENTIAL FUNCTIONS
+ Assist in staffing, scheduling, training, and counseling of event staff.
+ Directly manage event day staff while having direct interaction with customers.
+ Maintain and control high volume food and beverage inventory.
+ Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
+ Develop and enforce standards for service, sanitation, and product and food quality.
+ Ensure all cash handling procedures are documented and enforced.
+ Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures.
+ Conduct physical audit of inventory and product, research and perform reconciliations.
+ Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
+ Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
+ Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
+ Must be at least 18 years of age.
+ Strong attention to detail and extremely organized with elevated time management and prioritizing skills.
+ Must meet state and city health requirements for food handling and alcoholic beverage service.
+ Ability to multitask in a fast paced, team orientated setting.
+ Must be able to work fluently in English.
+ Ability to work in an open aired environment during all climate conditions.
+ Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps.
+ Ability to work all Venue events, including extended hours, nights, weekends, and holidays.
+ Must have sufficient mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Qualifications
Behaviors
Preferred
+ Team Player: Works well as a member of a group
+ Loyal: Shows firm and constant support to a cause
+ Leader: Inspires teammates to follow them
+ Functional Expert: Considered a thought leader on a subject
+ Innovative: Consistently introduces new ideas and demonstrates original thinking
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
+ Dedicated: Devoted to a task or purpose with loyalty or integrity
Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide - Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
VENUE
SoFi Stadium is an unprecedented and unparalleled sports and entertainment destination built in Inglewood, CA, by Los Angeles Rams Owner/Chairman E. Stanley Kroenke. The first indoor-outdoor stadium to be constructed, SoFi Stadium is the home of the Los Angeles Chargers and the Los Angeles Rams. The state-of-the-art stadium re-imagines the fan experience and will host a variety of events year-round including Super Bowl LVI in 2022, the College Football Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028. Located on the site of the former Hollywood Park racetrack, the stadium is the centerpiece of a 298-acre mixed-use development featuring retail, commercial office space, a hotel, residential units, and outdoor park spaces.
THE ROLE
The Concessions Supervisor position is responsible for supporting all concessions, vending, portable, and in-seat service operations for Legends Hospitality.
ESSENTIAL FUNCTIONS
+ Assist in staffing, scheduling, training, and counseling of event staff.
+ Directly manage event day staff while having direct interaction with customers.
+ Maintain and control high volume food and beverage inventory.
+ Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
+ Develop and enforce standards for service, sanitation, and product and food quality.
+ Ensure all cash handling procedures are documented and enforced.
+ Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures.
+ Conduct physical audit of inventory and product, research and perform reconciliations.
+ Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
+ Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
+ Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
+ Must be at least 18 years of age.
+ Strong attention to detail and extremely organized with elevated time management and prioritizing skills.
+ Must meet state and city health requirements for food handling and alcoholic beverage service.
+ Ability to multitask in a fast paced, team orientated setting.
+ Must be able to work fluently in English.
+ Ability to work in an open aired environment during all climate conditions.
+ Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps.
+ Ability to work all Venue events, including extended hours, nights, weekends, and holidays.
+ Must have sufficient mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Qualifications
Behaviors
Preferred
+ Team Player: Works well as a member of a group
+ Loyal: Shows firm and constant support to a cause
+ Leader: Inspires teammates to follow them
+ Functional Expert: Considered a thought leader on a subject
+ Innovative: Consistently introduces new ideas and demonstrates original thinking
+ Enthusiastic: Shows intense and eager enjoyment and interest
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
+ Dedicated: Devoted to a task or purpose with loyalty or integrity
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Updated March 14, 2024
Updated March 14, 2024