Conference director job description

The Conference Director will collaborate with leadership to develop an inaugural conference planning department to advance the mission of St. Jude Children's Research Hospital. The Conference Director develops and implements institutional and departmental policies, processes, and procedures to support St. Jude conferencing needs and practices. The Director leads a team of Conference Managers who plan and implement virtual, hybrid, and in-person conferencing, as well as on-site conference planning logistics such as facility rentals, hotels, meals, registration, security, programs, and reception activities. The team supports conferences across the spectrum of work conducted at St. Jude, thus enhancing interactions with scientists globally to establish St. Jude as a major center for scientific exchange. The position develops a method for tracking all current and upcoming conferences hosted at or by St. Jude and monitors to avoid timing conflict. At the same time, this position works to maintain and develop outstanding relationships with Department Chairs, Faculty, and staff and helps to foster these relationships with the Project Leaders.
Responsibilities

* Develops institutional and departmental policies, processes, and procedures to support the conferencing needs of St. Jude Children's Research Hospital.
* Directs the work of a team of Conference Managers to ensure the consistent and successful production and delivery of select conferences/meetings at St. Jude, both virtual and in-person, for both internal and external audiences.
* Ensures that the team partners with the event host to conduct a conference needs assessment, create an individualized project plan, and schedule and establish goals and key performance indicators.
* Manages a partnership with St. Jude Strategic Communications, Education and Outreach for the ongoing development of comprehensive communications and marketing plans, visual identity development, and online presence.
* Manages a partnership with additional key collaborative partner departments such as the St. Jude Liaison Office, Security, Environmental Services, IT/IS/AV, Food Services, etc.
* Oversight of the coordination of various conference technical needs such as conference websites, online registrations, abstract submissions, breakout rooms, poster sessions, pre-recorded and live lectures, online agendas, surveys, metrics, and data collection.
* Ensures coordination with the St. Jude Liaison Office for onsite logistical conference needs such as room reservations, security/access, coordination with other institutional or ALSAC events, logistical planning, and tours.
* Ensures the provision of additional services such as the coordination of event day needs with Information Services, virtual platform technical assistance, and other departments as needed.
* Partners with local external facilities to establish and manage contracts to host off-site conferences.
* Partners with the Travel Office to establish and manage contracts with local hotels to provide blocks of rooms as needed for onsite conferences.

Minimum Education

* Bachelor's Degree required.
* Master's Degree preferred.

Minimum Experience

* Five (5) years relevant work experience in conference/event planning and management (onsite, hybrid, and virtual), and database management. Demonstrated success in project management, proficiency in database management and utilization of different software systems.
* Supervisory experience required.
* Experience in planning and management of scientific conferences is preferred.

Required Credentials

* CMP, PMP, or DES certification preferred.

Other Credentials

* CMP, PMP, or DES certification preferred.

Other Information

St. Jude is an Equal Opportunity Employer

No Search Firms:

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.

COVID-19 vaccine:

St. Jude Children's Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.

Salary:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

Working as a Director of Conference Planning, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for the following:

Key Responsibilities:

* Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
* Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
* Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
* Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
* Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Preferred Qualifications:

* Bachelor's degree and a minimum of five years hotel experience
* Previous experience as hotel Director of Conference Services preferred
* Superior quantitative, oral and written communications and problem-solving/strategizing skills
* Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
* Proactive mindset to anticipate and support changes in our business
* Conformity to the highest standards of personal integrity and ethical behavior
* Exceptional customer service abilities

Apply to Flik today!

Flik is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Flik Hospitality are offered many fantastic benefits.

* Medical
* Dental
* Vision
* Life Insurance/ AD
* Disability Insurance
* Retirement Plan
* Paid Time Off
* Holiday Time Off (varies by site/state)
* Associate Shopping Program
* Health and Wellness Programs
* Discount Marketplace
* Identity Theft Protection
* Pet Insurance
* Commuter Benefits
* Employee Assistance Program
* Flexible Spending Accounts (FSAs)


Flik Hospitality Group

JEANNE M LANE

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Nearest Major Market: Boston

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