Consumers Credit Union jobs in Kalamazoo, MI - 31 jobs

Consumers Credit Union is looking for a passionate System Administrator to join our team! This position is responsible for system administration of at least one Area of Expertise (e.g. Core, LOS, OLB, Mortgage, Business services, etc.). The Business Analyst I manages system configuration, escalated issue resolution, and leads project support to ensure seamless member and employee experiences. This position collaborates across departments and with vendors to implement enhancements, maintain compliance and contribute to strategic initiatives that align with Consumers' strategic plan. This position is responsible for supporting our Business Services team within Operations. The role will manage the business loan origination service, business online banking, business remote deposit capture, and various other functionality supporting business banking. What you'll be doing: Owns resolution of high-impact support tickets within area of expertise. Monitors system performance and uptime; escalate issues promptly. Tracks vendor updates and roadmap items; communicate changes to internal stakeholders. Collaborate with vendors to shape and influence direction/addition of high value enhancements and fixes. Seeks opportunities to “beta” new functionality. Research innovative products to support the credit union's strategic plan, member/team member experience, and frictionless experiences. Creates and maintains system infrastructure, including templates, workflows, and other pieces needed to efficiently and accurately complete employee/member journeys. Determines how to best leverage new capabilities and enhancements introduced by vendors, or workaround unexpected changes. Includes researching and understanding new version releases and communicating with management on how lines of business would benefit/be impacted Create and maintain technical documentation, workflows, and “how-to” guides. Collaborate with training teams to develop end-user resources and self-help materials. Ensure owned systems are functioning in accordance with applicable laws and regulations relating to given area; maintain an understanding and keep abreast of regulatory changes that impact systems and practices. Provide informal guidance and knowledge sharing to peers by assisting with troubleshooting, system processes, and supporting teammates during projects or escalations. Builds strong relationships with internal teams and vendors to deliver superior service. Uses self-guided decision-making and judgement to identify and act on next best actions, especially regarding time sensitive solution implementation and keeping projects moving. Solves common issues for systems outside their own to resolve issues as needed. Serves as temporary backup to other Areas of Expertise on occasion. Optimize system uptime and functionality. Provide backup support for other areas of expertise when needed. What you'll bring to the table: 2+ years of related experience and/or experience in business, financial or related field preferred. Consistent positive, how-can-we attitude. Demonstrates mastery of one area of expertise, as well as ability to assist with Tier 1 issues for another area of expertise. Ability to work independently and make decisions in the best interest of the member/team member and Consumers. Ability to build and maintain strong relationships. Ability to work at a high level of efficiency and service while managing multiple tasks and project. A high level of comfort with technology, and the desire to learn and use new technology. Strong written and verbal communication skills. Capable of collaborating in a group or one on one; educating, leading/coaching, planning, organizing. Flexibility to deal with situations where action is required outside of normal duties or hours What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.Perks:Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Member Service Center Representative (MSCR) to join our team. As an MSCR, you will provide exceptional service to enhance member relationships and exceed member expectations over the phone. Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Provide excellent member service. Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service. Consistently establish and build relationships with members to grow overall membership base. Use empathy and build rapport on each interaction. Actively listen to determine member needs. Educate members on products and services. Achieve and track individual/team sales goals set for the position. Recognize and act upon cross sell opportunities. Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations. Open new accounts for members. Refer new Business Account relationships and perform account maintenance. Make loan referrals and assist members with general loan questions. Answer member emails with professional and accurate written communication. Operate phone system and meet expected call handling statistics (ready-time, handle ratio, etc.). Demonstrate knowledge of all Consumers products and services. Uphold member confidentiality and follow security guidelines. What you'll bring to the table: High school graduate or equivalent. Professional appearance, builds rapports with members, and enjoys working with people. Excellent written and verbal communication skills. Knowledge of current technology. Able to easily navigate multiple software environments. What you didn't know about the team: You can often find MSCRs enjoying potlucks, taking wellness walks together, or engaging in friendly competitions. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Marketing and Events Intern to join our team for summer 2026. As an Intern, you will provide exceptional service to enhance member relationships and spend time getting to know about a career in your field. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: * Assist with planning and executing marketing events under the direction of your manager, including corporate events, charity events, special office events, business presentations, investments seminars, and more. * Help coordinate and monitor event timelines to ensure deadlines are met * Help coordinate event logistics including: * Managing invitations and registration processes * Tracking attendee information * Supporting presentation and materials preparation * Conducting pre- and post- event evaluations * Staff event booths and deliver promotional materials to various locations * Take photos at events * Assist in creating marketing material using graphic design skills, including: * Billboards, infographics, and flyers * Digital displays and print advertisements * Video graphics and animations * PowerPoint presentation * Develop an individual development plan to track your growth and goals * Maintain member confidentiality and follow security guidelines * Send follow-up communications and thank you notes to event participants What you'll bring to the table: * College junior or equivalent * Communication Excellence - Exceptional written and verbal communication skills with professional rapport building ability * Technical Proficiency - Adobe Creative Suite experience preferred, must have knowledge of current technology, including social media. Able to navigate multiple software environments * Detail-Oriented Efficiency - Fast-paced work ethic while maintaining strong attention to detail and organization * People-Focused - Natural ability to connect with others and thrive in collaborative environments What you will gain: * Networking opportunities with professionals and other interns * Job shadowing experience outside of your department * College credit eligibility * Hands-on industry training * Mentorship from experienced team members * Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Description The Consumers Credit Union team is looking to hire a passionate Mortgage Sales Intern to join our team. This position offers valuable hands-on experience in the mortgage industry while supporting our underwriting department with essential tasks and processes. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Act as a junior Loan Officer Assistant (LOA) or reliever during high-volume periods. Prepare pre-approval documentation for potential borrowers. Submit completed files to underwriting. Follow up on homeowner's insurance (HOI) requirements. Conduct BSA property lookups and verification. Estimate property taxes for loan applications. Review and file documents from FastApp/unassigned queues. Pull and organize bank and mortgage statements. Support loan officers experiencing higher than normal volume to prevent production lulls. Assist with administrative tasks to help maintain workflow efficiency. Learn the mortgage application process from start to finish. Shadow experienced mortgage professionals. What you'll bring to the table: College junior or equivalent. Excellent written and verbal communication skills. Interest in learning about mortgage operations and processes. Ability to maintain confidentiality when handling sensitive information. Technology Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. Also, the desire to learn and use new technology. Detail-Oriented Efficiency - Fast-paced work ethic while maintaining strong attention to detail and organization. People-Focused - Natural ability to connect with others and thrive in collaborative environments. What you will gain: Networking opportunities with professionals and other interns Job shadowing experience outside of your department College credit eligibility Hands-on industry training Mentorship from experienced team members Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Mortgage Sales Manager to join our team. As a Mortgage Sales Manager, you will be responsible for managing all aspects of the credit union's mortgage sales team within our Lakeshore Market. You will direct the activities of the mortgage sales and origination team, implementing product and service offerings, meeting the membership's mortgage needs, and achieving production goals established by management. What you will do: Lead sales staff to achieve growth in revenue and in the portfolio, and manage the sales process effectively and efficiently. Build networks to find qualified candidates and develop a talent pool. Introduce new broader knowledge of industry best practices. Vision for growth with scale. Maintain synergy and engage with stakeholders, including the sales team and other departments in the credit union. Other stakeholders include investors, members and realtors. Able and willing to step in and support the team working shoulder to shoulder when needed. Maintain high member satisfaction. Investigate and negotiate onsite mortgage loan origination within real estate offices. Develop and deepen relationships with new and existing realtors. Attend mortgage meetings and social events. Research marketing and sponsorship opportunities. Conduct team evaluations. Facilitate team education. What you'll bring to the table: Bachelor's degree or equivalent work experience. 5 years' experience in mortgage sales and origination. 8 years mortgage industry experience, including a thorough knowledge of Fannie, FreddieMac, FHA, VA, and USDA underwriting guidelines. Local market knowledge a plus. Professional appearance; builds rapports with members; enjoys working with people. Strong communication skills to advocate for mortgages with senior management, peers, sales force, members, centers of influence and the mortgage team. Knowledge of current technology. Able to easily navigate multiple software environments. Proven leader with a solid track record of executing projects and strategic plan initiatives as well as managing and coaching team. Flexibility in reacting to changes and challenges present in such an environment. Develop and foster relationships with employees, realtors, title companies and credit union members Experience building high performing teams. Understanding of credit union history, philosophy, culture, values, and vision. Understanding of credit union rules and regulations. Understanding of Consumers operating policies and procedures. What you didn't know about the team: The Mortgage Sales team support members finance potentially the biggest investment of their lives and the team takes a lot of ownership in that. “We're taught very early on to treat this as if we own it as well, and so we take a lot of pride in that.” - Renee Z., MLO Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Mortgage Loan Officer (MLO) to join our team. As a MLO, you will serve the members of the credit union by advising them on the best way to purchase or re-finance their home and facilitate the origination of those loans. In addition, you will generate leads through outside sources and serve credit union office referrals. Our ideal candidate has a proven track record of sales through personal service, experience with Emcompass, the ability to serve members on their schedule, strong written and verbal communication skills, and strong established connections and deep involvement in the community. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Serve the membership of Consumers Credit Union by providing residential real estate financing. Originate mortgage applications that are eligible for sale to FNMA/FHLBI/USDA-Rural Development or Consumers Credit Union portfolio. Meet goals set for the position. Promote and cross sell other products and services as appropriate to the member. Interview members and request specific information/documents to insure a complete and accurate loan application. Keep interested parties informed of loan status from application to closing. Analyze member's financial status, credit, and property evaluation to determine feasibility of the loan. Compile a complete and accurate loan package with all necessary disclosures completed and signed by both the member and the MLO. Call on realtors, builders, CPA's, CFP's, and other third parties to obtain referrals for potential mortgage loan applications. Attend home mortgage functions such as home shows, Board of Realtors functions, Home Builders Association functions and promote all products and services offered by Consumers Credit Union. Attend continuing education classes/seminars as directed by the department manager. What you'll bring to the table: Bachelor's Degree or equivalent work experience Documented track record of sales through personal service Ability to serve members on their schedule Strong connections and deep involvement in the community Ability to generate leads without a warm referrals Strong written and verbal communication skills What you didn't know about the team: The Mortgage Sales team support members finance potentially the biggest investment of their lives and the team takes a lot of ownership in that. “We're taught very early on to treat this as if we own it as well, and so we take a lot of pride in that.” - Renee Z., MLO Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Description Collector Consumers Credit Union is looking for a passionate Collector to join our team. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships. What you'll be doing: Make collection calls to delinquent members (consumer, business and real estate). Place collection notes on all delinquent accounts called. Counsel delinquent member regarding their debts. Make on-site field calls as needed. Comply with all servicing guidelines for delinquent mortgages. Assist in any area as directed by your supervisor. Demonstrate knowledge of all Consumers products and services. Upholds member confidentiality. What you'll need: Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections. Good analytical judgment and creative problem solving capabilities. Excellent written and verbal communication skills. Strong listening and empathy skills. Attention to detail. Knowledge of current technology; able to easily navigate multiple software environments. Understanding of credit union history, philosophy, culture, values, and vision. Understanding of Consumers rules, regulations and operating policies and procedures. High school graduate or equivalent. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.Perks:Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

Description Business Services Intern The Consumers Credit Union team is looking to hire a passionate Business Services Intern to join our team. As an Intern, you will provide exceptional service to enhance member relationships and spend time getting to know about a career in your field. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Assist with the department's annual review process in business services. Connecting with members and assisting with financial statement needs Analyze financial statements Performing credit pulls for members and performing cash flow and collateral analyses Participate in mentor sessions, panels, and role specific training geared toward advancing your career. Work with a diverse team in one of the Best & Brightest Companies. Develop an individual development plan. What you'll bring to the table: College junior or equivalent Ability to maintain confidentiality when handling sensitive information as well as following security guidelines Communication Excellence - Exceptional written and verbal communication skills with professional rapport building ability. Professional Presence - a polished appearance and composed demeanor that builds member confidence Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. What you will gain: Networking opportunities with professionals and other interns Job shadowing experience outside of your department College credit eligibility Hands-on industry training Mentorship from experienced team members Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

We are looking to hire a passionate Financial Advisor for our Galesburg, Marshall, Battle Creek and Coldwater retail locations. As a Financial Advisor, you will provide analysis and guidance to businesses and individuals in order for them to make investment decisions; Recommends financial options to members in accordance with their short and long term goals; Prepares and delivers comprehensive financial advice that may include portfolio reviews, asset accumulation strategies, analysis and assessments, pre/post-retirement planning, and asset allocation strategies; Enhances and expands the overall penetration and participation levels of the current investment services program to ensure on-going quality service to existing members/clients. What you'll be doing: Achieves individual and office sales goals by team building with offices to help generate referrals. Motivates, educates, and coaches office teams and investment office champions to prospect for quality referrals. May involve cold calling on non-member individuals and businesses. Cross-sells credit union products and services and acts upon referral opportunities to maintain a ratio consistent with goals. Assists members in retirement and estate planning, funding for college, general investment options and loan and deposit needs. Demonstrates knowledge of all Consumers products and services. Successfully maintains: Series 7, Series 66, Life, Accident, and Health Insurance Licenses, and State specific securities and investment licenses. Contacts potential members by attending business and social events/meetings or by giving seminars. Maintains all files and records to comply with the law. Knowledgeable in the area of IRA and Trust accounts. Develops an understanding of Credit Union rules, regulations, philosophy, organization by-laws and operating procedures. Assist in any area as directed by your supervisor. What you'll bring to the table: Success requires a Bachelor's degree in Business or Finance (or equivalent work experience). 5 years proven experience in the delivery of personal investment products and services, with at least 1 year of experience in a financial institution. Successfully completes: Series 7, Series 66, Life, Accident, and Health Insurance Licenses, and State specific securities and investment licenses. **Representatives are employed by Consumers Credit Union and registered through CFS (Member FINRA / SIPC ). To learn more about CUSO Financial Services, LP visit *************** . CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable track record of serving the investment needs of credit unions and their members. We deliver a clear path to the future of wealth management with the open-minded agility, senior-level access, and expert technology to help get you there. We are led by visionary financial services leaders who see farther. Ranked as one of the top broker-dealers in the industry, we work with many of the top financial institutions throughout the country.

Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Kalamazoo offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans. What you will do: * Learn about individual sales goals. Assist with credit union products and services. Identify potential referral opportunities under supervision. * Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance. * Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed. * Learn techniques for handling difficult member situations and resolving basic member concerns. * Shadow and assist with opening new accounts for members. Observe IRA account processes and transactions. Learn to demonstrate Online Banking and Bill Payer features to members. Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision. * Support the loan application process by gathering documentation and learning about loan requirements. Observe the loan approval process and documentation procedures. * Learn to use the Customer Relationship Management system for basic documentation and follow-up activities. * Develop basic knowledge of business services, accounts, and transactions. Observe the process of establishing business account relationships. * Develop decision-making skills by observing and participating in guided membership interactions. What you will bring to the table: * College junior or equivalent * Professional Presence - a polished appearance and composed demeanor that builds member confidence * Member Focused Approach - Exceptional listening skills and genuine empathy to understand and address concerns. * Problem-Solving Skills - Ability to solve problems in a timely manner and diffuse difficult member interactions. * Financial Knowledge - Comprehensive understanding of business services, accounts, and transactions. * Results Orientation - Track record of goal achievement * Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. What you will gain: * Networking opportunities with professionals and other interns * Job shadowing experience outside of your department * College credit eligibility * Hands-on industry training * Mentorship from experienced team members * Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Consumers Credit Union is looking for a passionate System Administrator to join our team! This position is responsible for system administration of at least one Area of Expertise (e.g. Core, LOS, OLB, Mortgage, Business services, etc.). The Business Analyst I manages system configuration, escalated issue resolution, and leads project support to ensure seamless member and employee experiences. This position collaborates across departments and with vendors to implement enhancements, maintain compliance and contribute to strategic initiatives that align with Consumers' strategic plan. This position is responsible for supporting our Business Services team within Operations. The role will manage the business loan origination service, business online banking, business remote deposit capture, and various other functionality supporting business banking. What you'll be doing: * Owns resolution of high-impact support tickets within area of expertise. * Monitors system performance and uptime; escalate issues promptly. * Tracks vendor updates and roadmap items; communicate changes to internal stakeholders. * Collaborate with vendors to shape and influence direction/addition of high value enhancements and fixes. Seeks opportunities to "beta" new functionality. * Research innovative products to support the credit union's strategic plan, member/team member experience, and frictionless experiences. * Creates and maintains system infrastructure, including templates, workflows, and other pieces needed to efficiently and accurately complete employee/member journeys. * Determines how to best leverage new capabilities and enhancements introduced by vendors, or workaround unexpected changes. Includes researching and understanding new version releases and communicating with management on how lines of business would benefit/be impacted * Create and maintain technical documentation, workflows, and "how-to" guides. * Collaborate with training teams to develop end-user resources and self-help materials. * Ensure owned systems are functioning in accordance with applicable laws and regulations relating to given area; maintain an understanding and keep abreast of regulatory changes that impact systems and practices. * Provide informal guidance and knowledge sharing to peers by assisting with troubleshooting, system processes, and supporting teammates during projects or escalations. * Builds strong relationships with internal teams and vendors to deliver superior service. * Uses self-guided decision-making and judgement to identify and act on next best actions, especially regarding time sensitive solution implementation and keeping projects moving. * Solves common issues for systems outside their own to resolve issues as needed. Serves as temporary backup to other Areas of Expertise on occasion. * Optimize system uptime and functionality. * Provide backup support for other areas of expertise when needed. What you'll bring to the table: * 2+ years of related experience and/or experience in business, financial or related field preferred. * Consistent positive, how-can-we attitude. * Demonstrates mastery of one area of expertise, as well as ability to assist with Tier 1 issues for another area of expertise. * Ability to work independently and make decisions in the best interest of the member/team member and Consumers. * Ability to build and maintain strong relationships. * Ability to work at a high level of efficiency and service while managing multiple tasks and project. * A high level of comfort with technology, and the desire to learn and use new technology. * Strong written and verbal communication skills. * Capable of collaborating in a group or one on one; educating, leading/coaching, planning, organizing. * Flexibility to deal with situations where action is required outside of normal duties or hours What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Member Service Representative to join our team. As a Member Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations. Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Provide excellent member service. Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services. Proficient in diffusing difficult member situations and resolving member concerns. Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests. Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.). Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system. Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance. Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances. Consistently establish and build relationships with members to grow overall membership base. Use empathy and build rapport on each interaction. Actively listen to determine member needs. Educate members on products and services. Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations. Refer new Business Account relationships and perform account maintenance. Recognize and act upon referral opportunities to achieve individual sales goals. Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides. Sustain teller balancing standards and accuracy. Demonstrate knowledge of all Consumers products and services. Uphold member confidentiality. Follow security guidelines. Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department. What you'll bring to the table: High school graduate or equivalent. Home Equity certified is a plus. Professional appearance, builds rapports with members, and enjoys working with people. Excellent written and verbal communication skills. Cash handling and basic math skills. Knowledge of current technology. Able to easily navigate multiple software environments. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Digital Service Representative (DSR) Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions for members through video sessions as part of our cutting edge technology on our TellerPlus+ team. What you'll be doing: Accurately process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel or video sessions. Recognize and act upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member. Provide excellent digital member service. Assist members with additional service needs including opening accounts, setting-up auto transfers, online banking services, and more. Sustain teller balancing standards and accuracy. Demonstrate knowledge of all Credit Unions' products and services. Upholds member confidentiality, following security and fraud prevention policies and procedures. Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including accurate completion of CTRs and reporting of suspicious activities to the BSA Compliance Department. What you'll bring to the table: High school graduate or equivalent. Demonstrated knowledge of current technology and have ability to easily navigate multiple software environments. Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high volume environment. Must be comfortable on camera maintaining a friendly and professional appearance. Demonstrates the ability to build rapport with members; enjoys working with people. Must have excellent analytical, verbal and written communication skills. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Description Marketing and Events InternThe Consumers Credit Union team is looking to hire a passionate Marketing and Events Intern to join our team for summer 2026. As an Intern, you will provide exceptional service to enhance member relationships and spend time getting to know about a career in your field. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Assist with planning and executing marketing events under the direction of your manager, including corporate events, charity events, special office events, business presentations, investments seminars, and more. Help coordinate and monitor event timelines to ensure deadlines are met Help coordinate event logistics including: Managing invitations and registration processes Tracking attendee information Supporting presentation and materials preparation Conducting pre- and post- event evaluations Staff event booths and deliver promotional materials to various locations Take photos at events Assist in creating marketing material using graphic design skills, including: Billboards, infographics, and flyers Digital displays and print advertisements Video graphics and animations PowerPoint presentation Develop an individual development plan to track your growth and goals Maintain member confidentiality and follow security guidelines Send follow-up communications and thank you notes to event participants What you'll bring to the table: College junior or equivalent Communication Excellence - Exceptional written and verbal communication skills with professional rapport building ability Technical Proficiency - Adobe Creative Suite experience preferred, must have knowledge of current technology, including social media. Able to navigate multiple software environments Detail-Oriented Efficiency - Fast-paced work ethic while maintaining strong attention to detail and organization People-Focused - Natural ability to connect with others and thrive in collaborative environments What you will gain: Networking opportunities with professionals and other interns Job shadowing experience outside of your department College credit eligibility Hands-on industry training Mentorship from experienced team members Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Business Services Intern to join our team. As an Intern, you will provide exceptional service to enhance member relationships and spend time getting to know about a career in your field. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: * Assist with the department's annual review process in business services. * Connecting with members and assisting with financial statement needs * Analyze financial statements * Performing credit pulls for members and performing cash flow and collateral analyses * Participate in mentor sessions, panels, and role specific training geared toward advancing your career. * Work with a diverse team in one of the Best & Brightest Companies. * Develop an individual development plan. What you'll bring to the table: * College junior or equivalent * Ability to maintain confidentiality when handling sensitive information as well as following security guidelines * Communication Excellence - Exceptional written and verbal communication skills with professional rapport building ability. * Professional Presence - a polished appearance and composed demeanor that builds member confidence * Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. What you will gain: * Networking opportunities with professionals and other interns * Job shadowing experience outside of your department * College credit eligibility * Hands-on industry training * Mentorship from experienced team members * Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

The Consumers Credit Union team is looking to hire a passionate Mortgage Loan Officer (MLO) to join our team. As a MLO, you will serve the members of the credit union by advising them on the best way to purchase or re-finance their home and facilitate the origination of those loans. In addition, you will generate leads through outside sources and serve credit union office referrals. Our ideal candidate has a proven track record of sales through personal service, experience with Emcompass, the ability to serve members on their schedule, strong written and verbal communication skills, and strong established connections and deep involvement in the community. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: * Serve the membership of Consumers Credit Union by providing residential real estate financing. * Originate mortgage applications that are eligible for sale to FNMA/FHLBI/USDA-Rural Development or Consumers Credit Union portfolio. * Meet goals set for the position. * Promote and cross sell other products and services as appropriate to the member. * Interview members and request specific information/documents to insure a complete and accurate loan application. * Keep interested parties informed of loan status from application to closing. * Analyze member's financial status, credit, and property evaluation to determine feasibility of the loan. * Compile a complete and accurate loan package with all necessary disclosures completed and signed by both the member and the MLO. * Call on realtors, builders, CPA's, CFP's, and other third parties to obtain referrals for potential mortgage loan applications. * Attend home mortgage functions such as home shows, Board of Realtors functions, Home Builders Association functions and promote all products and services offered by Consumers Credit Union. * Attend continuing education classes/seminars as directed by the department manager. What you'll bring to the table: * Bachelor's Degree or equivalent work experience * Documented track record of sales through personal service * Ability to serve members on their schedule * Strong connections and deep involvement in the community * Ability to generate leads without a warm referrals * Strong written and verbal communication skills What you didn't know about the team: The Mortgage Sales team support members finance potentially the biggest investment of their lives and the team takes a lot of ownership in that. "We're taught very early on to treat this as if we own it as well, and so we take a lot of pride in that." - Renee Z., MLO Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Grand Rapids offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans. What you will do: * Learn about individual sales goals. Assist with credit union products and services. Identify potential referral opportunities under supervision. * Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance. * Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed. * Learn techniques for handling difficult member situations and resolving basic member concerns. * Shadow and assist with opening new accounts for members. Observe IRA account processes and transactions. Learn to demonstrate Online Banking and Bill Payer features to members. Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision. * Support the loan application process by gathering documentation and learning about loan requirements. Observe the loan approval process and documentation procedures. * Learn to use the Customer Relationship Management system for basic documentation and follow-up activities. * Develop basic knowledge of business services, accounts, and transactions. Observe the process of establishing business account relationships. * Develop decision-making skills by observing and participating in guided membership interactions. What you will bring to the table: * College junior or equivalent * Professional Presence - a polished appearance and composed demeanor that builds member confidence * Member Focused Approach - Exceptional listening skills and genuine empathy to understand and address concerns. * Problem-Solving Skills - Ability to solve problems in a timely manner and diffuse difficult member interactions. * Financial Knowledge - Comprehensive understanding of business services, accounts, and transactions. * Results Orientation - Track record of goal achievement * Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. What you will gain: * Networking opportunities with professionals and other interns * Job shadowing experience outside of your department * College credit eligibility * Hands-on industry training * Mentorship from experienced team members * Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

We are looking to hire a passionate Financial Advisor for our Galesburg, Marshall, Battle Creek and Coldwater retail locations. As a Financial Advisor, you will provide analysis and guidance to businesses and individuals in order for them to make investment decisions; Recommends financial options to members in accordance with their short and long term goals; Prepares and delivers comprehensive financial advice that may include portfolio reviews, asset accumulation strategies, analysis and assessments, pre/post-retirement planning, and asset allocation strategies; Enhances and expands the overall penetration and participation levels of the current investment services program to ensure on-going quality service to existing members/clients. What you'll be doing: * Achieves individual and office sales goals by team building with offices to help generate referrals. * Motivates, educates, and coaches office teams and investment office champions to prospect for quality referrals. * May involve cold calling on non-member individuals and businesses. * Cross-sells credit union products and services and acts upon referral opportunities to maintain a ratio consistent with goals. * Assists members in retirement and estate planning, funding for college, general investment options and loan and deposit needs. * Demonstrates knowledge of all Consumers products and services. * Successfully maintains: Series 7, Series 66, Life, Accident, and Health Insurance Licenses, and State specific securities and investment licenses. * Contacts potential members by attending business and social events/meetings or by giving seminars. * Maintains all files and records to comply with the law. * Knowledgeable in the area of IRA and Trust accounts. * Develops an understanding of Credit Union rules, regulations, philosophy, organization by-laws and operating procedures. * Assist in any area as directed by your supervisor. What you'll bring to the table: * Success requires a Bachelor's degree in Business or Finance (or equivalent work experience). * 5 years proven experience in the delivery of personal investment products and services, with at least 1 year of experience in a financial institution. * Successfully completes: Series 7, Series 66, Life, Accident, and Health Insurance Licenses, and State specific securities and investment licenses. Representatives are employed by Consumers Credit Union and registered through CFS (Member FINRA/SIPC). To learn more about CUSO Financial Services, LP visit **************** CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable track record of serving the investment needs of credit unions and their members. We deliver a clear path to the future of wealth management with the open-minded agility, senior-level access, and expert technology to help get you there. We are led by visionary financial services leaders who see farther. Ranked as one of the top broker-dealers in the industry, we work with many of the top financial institutions throughout the country.

The Consumers Credit Union team is looking to hire a passionate Member Service Representative to join our team. As a Member Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations. Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Provide excellent member service. Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services. Proficient in diffusing difficult member situations and resolving member concerns. Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests. Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.). Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system. Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance. Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances. Consistently establish and build relationships with members to grow overall membership base. Use empathy and build rapport on each interaction. Actively listen to determine member needs. Educate members on products and services. Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations. Refer new Business Account relationships and perform account maintenance. Recognize and act upon referral opportunities to achieve individual sales goals. Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides. Sustain teller balancing standards and accuracy. Demonstrate knowledge of all Consumers products and services. Uphold member confidentiality. Follow security guidelines. Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department. What you'll bring to the table: High school graduate or equivalent. Home Equity certified is a plus. Professional appearance, builds rapports with members, and enjoys working with people. Excellent written and verbal communication skills. Cash handling and basic math skills. Knowledge of current technology. Able to easily navigate multiple software environments. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.