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Controls manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Xu Zhang Ph.D.,
Nina Woodard
Below we've compiled a list of the most critical controls manager skills. We ranked the top skills for controls managers based on the percentage of resumes they appeared on. For example, 7.7% of controls manager resumes contained risk management as a skill. Continue reading to find out what skills a controls manager needs to be successful in the workplace.

15 controls manager skills for your resume and career

1. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how controls managers use risk management:
  • Directed and developed internal control procedures for compliance, enterprise risk management, change management, quality assurance.
  • Developed remediation plans, to demonstrate effective risk management of servicing operations, and promote sound foreclosure processing.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how controls managers use customer service:
  • Managed customer service for multiple departmental partners* Provide coordination with personnel to develop, communicate, and execute contingency plans
  • Delivered ~7% reduction in administrative and legal fees by initiating development of incentive program focused on customer service.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how controls managers use oversight:
  • Work collaboratively with other oversight functions to identify and implement consistent and effective approaches to risk and governance based activities.
  • Recommended and implemented process improvements to strengthen BNY vendor oversight controls including Key Performance Indicators to monitor performance.

4. Project Management

Here's how controls managers use project management:
  • Coordinate personnel requirements and transport schedules with functional and project management; communicate status updates and change requests as required.
  • Worked in conjunction with client and Project Management resources to define and document Business and Functional Specification Documents.

5. Risk Assessments

The process of analyzing and identifying the acts or events that have the potential to negatively affect an individual, asset, or business is called risk assessment. Risk assessments are important because they form an integral part of an organization as well as occupational safety plans

Here's how controls managers use risk assessments:
  • Performed risk assessments and designed the IC plan and surveillance activities in the health center and all off-site facilities annually.
  • Performed operational risk assessments, designed and performed testing of controls, and issued reports to management for action.

6. Internal Controls

Here's how controls managers use internal controls:
  • Reduced staff by streamlining accounting functions and eliminating unnecessary work processes and non-value added activities, while maintaining strong internal controls.
  • Establish and maintain internal controls including adherence to Sarbanes-Oxley, operational reporting, provide monthly, quarterly and year-end analysis.

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7. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how controls managers use internal audit:
  • Coordinated and worked closely with external auditors, corporate internal audit department and international accounting groups to achieve successful audits.
  • Managed Sarbanes-Oxley compliance for corporate Tax and Insurance Departments including alignment with process owners, Internal Audit and external auditors.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how controls managers use continuous improvement:
  • Communicated with Materials Manager to develop and implement Continuous Improvement Projects throughout the plant
  • Focus on continuous improvement, customer satisfaction and prevention over inspection.

9. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how controls managers use infection control:
  • Developed, educated staff, and implemented a hospital-wide Infection Control and Prevention Policy and Procedure Manual.
  • Identified clusters, quality improvement, and infection reduction opportunities by reviewing infection control data.

10. Patients

Here's how controls managers use patients:
  • Performed literature search, policy and procedure development, product acquisition and the education of critical care staff and patients.
  • Recommend drugs, medical devices, or other forms of treatment, to help with palliative care of patients.

11. Strong Analytical

Here's how controls managers use strong analytical:
  • Demonstrated strong analytical and problem solving abilities.
  • Handpicked by Partners to audit first year clients based on excellent performance and strong analytical abilities.

12. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how controls managers use erp:
  • Led the process analysis & functional design activities for the JBA ERP implementation & Shared Services program.
  • Lead Compliance Manager for IT and business controls for the new ERP and related integrated systems e.g.

13. Regulatory Risk

Here's how controls managers use regulatory risk:
  • Mitigated regulatory risks by conducting quarterly and annual SOX audits with corporate and external audit teams to ensure compliance with protocol.
  • Implemented regulatory risk control assessment process to ensure compliance with Bank's Heightened Standards program.

14. Inventory Control

Here's how controls managers use inventory control:
  • Directed strategic activities of salaried professionals and unionized hourly employees responsible for Production, Inventory Control, and Material Planning functions.
  • Inventory management including production and inventory control and inventory transfers between four distribution centers to meet customer demand and sales forecasts.

15. SOX

Here's how controls managers use sox:
  • Developed improvement for SOX documentation process which included standardized workbooks, enhanced test scripts, walk through documentation and SharePoint repository.
  • Performed initial SOX testing and directed subsequent annual testing for functions/locations for Northwest and Hawaii locations.
top-skills

What skills help Controls Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on controls manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What controls manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young controls managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What soft skills should all controls managers possess?

Ravi Nath Ph.D.Ravi Nath Ph.D. LinkedIn profile

Professor, Creighton University

Good communication skills, both written and oral, always serve well. Unless a graduate is able to effectively communicate and share their ideas and thoughts with others, their technical skills alone will not be sufficient in having a rewarding professional career.
The ability to successfully adapt to changing environments is also pivotal as the half-life of technology is quickly shrinking.
I will also add "resiliency' to this list of soft skills. Recovering from setbacks and quickly getting back on your feet has become a mantra particularly in the tech fields such as MIS and Data Science.
Do you want to know more?
Read more about what experts have to say about controls manager

List of controls manager skills to add to your resume

Controls manager skills

The most important skills for a controls manager resume and required skills for a controls manager to have include:

  • Risk Management
  • Customer Service
  • Oversight
  • Project Management
  • Risk Assessments
  • Internal Controls
  • Internal Audit
  • Continuous Improvement
  • Infection Control
  • Patients
  • Strong Analytical
  • ERP
  • Regulatory Risk
  • Inventory Control
  • SOX
  • Loss Prevention
  • Financial Statements
  • Control Systems
  • Corrective Action
  • Logistics
  • OSHA
  • Business Processes
  • Process Improvement
  • Treasury
  • KPI
  • Human Resources
  • Payroll
  • Sarbanes-Oxley
  • Direct Reports
  • External Auditors
  • PLC
  • Shared Services
  • Executive Management
  • ISO
  • QA
  • GAAP
  • Management Reports
  • DOD
  • Management System
  • Balance Sheet
  • Autocad
  • Due Diligence
  • CNC
  • Enterprise Risk Management
  • Financial Reports
  • Corporate Risk
  • Inventory Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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