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Corporate traffic manager skills for your resume and career
6 corporate traffic manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Perform customer service responsibilities as required assisting customers with the location of items.
- Interacted with customer service and sales.
2. LTL
Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.
- Negotiated contracts with LTL carriers containing simplified pricing and undercharge protection.
- Negotiated national contracts with transportation companies such as UPS, Federal Express, Allied Van Lines, LTL Carriers, etc.
3. DOT
- Lead a DOT compliant private trucking fleet for local area shipments - managing 6 drivers / trucks and 1 dispatcher.
- Championed a Dangerous Goods training program to support DOT, IATA, and IMDG shipping.
4. Cost Savings
- Audited monthly shipment report and identify opportunities for improvement in physical distribution resulting in process improvements and cost savings initiatives.
- Developed sophisticated transportation metrics package to proactively monitor service parameters and identify opportunities for cost savings and process improvements.
5. On-Time Delivery
On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.
- Tracked on-time delivery performance, freight cost and freight audit recovery.
- Tracked media buys while managing on-time delivery and accuracy of creative materials, meeting deadlines and maintaining optimum customer relations.
6. Transportation Agreements
- Negotiate transportation agreements and contracts, as well as manage the relationship with trucking firms, railroads and steamship lines.
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List of corporate traffic manager skills to add to your resume
The most important skills for a corporate traffic manager resume and required skills for a corporate traffic manager to have include:
- Customer Service
- LTL
- DOT
- Cost Savings
- On-Time Delivery
- Transportation Agreements
Updated January 8, 2025