Corporate travel counselor job description

As a
Travel Advisor III
- Corporate Travel Advisor
, your primary responsibilities include:

• Arranging all elements of business travel from initial request to completion for corporate account clients
• Providing best-in-class customer service that exceeds clients' expectations
• Projecting a positive attitude with high energy, diplomacy, and creativity in work strategies
• Facilitating client support with a high degree of initiative, confidentiality, and professional demeanor
• Developing relationships with clients to improve their overall service level
• Working with a team to ensure worldwide coverage for clients
• Participating in operational projects, trainings, and functions as appointed by your manager or team lead
• Utilizing Global Distribution Systems (GDS) to arrange appropriate segments of travel including car, hotel, air, and rail
• Communicating operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements
• Preparing and distributing clients' travel documents
• Utilizing proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation

Work Environment

• FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

Requirements: Skills & Attributes

• At least 5 years of experience arranging travel for C-suite and professional service clientele is required
• At least 3 years of recent experience as a Corporate Travel Consultant/Agent or 3 years within an equivalent position is required
• At least 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo is required
• Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs is required
• Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel is required
• Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)
• Excellent recordkeeping skills is preferred
• Ability to work in a fast-paced, team-oriented environment under stringent deadlines
• Strong sense of urgency as well as ability to adapt to change as needed
• High school diploma or GED equivalent is required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans