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Correspondence specialist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical correspondence specialist skills. We ranked the top skills for correspondence specialists based on the percentage of resumes they appeared on. For example, 18.1% of correspondence specialist resumes contained quality standards as a skill. Continue reading to find out what skills a correspondence specialist needs to be successful in the workplace.

15 correspondence specialist skills for your resume and career

1. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how correspondence specialists use quality standards:
  • Prioritize workloads to meet timeliness/quality standards.
  • Exceeded service and quality standards every review period.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how correspondence specialists use customer service:
  • Utilize a combination of customer service and technical computer/word processing skills to perform numerous responsibilities within the Investor Services Department.
  • Interfaced with other departments outside of claims and customer service to gather necessary information to ensure eligibility and payment accuracy.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how correspondence specialists use data entry:
  • Corresponded with prospective students regarding application for enrollment and financial aid * Performed data entry/processing from prospective student applications
  • Recognized for accuracy in data entry and translation of documents.

4. Medicaid

Here's how correspondence specialists use medicaid:
  • Identified complex Medicaid and Medicare member issues and escalated appropriately.
  • Determined program eligibility for Medicaid, food stamp and cash benefits in accordance with current regulations using the computer-based eligibility system.

5. SharePoint

Here's how correspondence specialists use sharepoint:
  • Maintained SharePoint presence for intranet team reporting purposes and for communicating/sharing information with other Funds teams.
  • Updated regularreports, SharePoint sites and meeting Action Items.

6. HIPAA

Here's how correspondence specialists use hipaa:
  • Analyzed medical documents for sensitive information and HIPAA compliance.
  • Maintained HIPAA compliance by verifying all medical bill, medical notes, faxes and correspondence was sent to correct insurance companies.

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7. Customer Complaints

Here's how correspondence specialists use customer complaints:
  • Reviewed and approved customer complaints and correspondence.
  • Reviewed Consumer Financial Protection Bureau complaints a day to ensure decisions made by customer complaints are accurate.

8. Customer Inquiries

Here's how correspondence specialists use customer inquiries:
  • Resolved sensitive and complicated customer inquiries regarding the satisfaction of their inquiry to ensure repeat business.
  • Reviewed and responded to customer inquiries efficiently and professionally.

9. Email Correspondence

Here's how correspondence specialists use email correspondence:
  • Reviewed, prioritized and responded to confidential affiliate and internal email correspondence related to identity theft prevention and credit education clients.
  • Respond to shareholder requests and inquiries directly through written and email correspondence and telecommunications.

10. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how correspondence specialists use eob:
  • Coded all claims interpreted in EOMB's from Medicare & EOB from insurance companies.
  • Resolve incorrect insurance payments, EOB denials, and any issues with outstanding accounts.

11. Executive Secretariat

Here's how correspondence specialists use executive secretariat:
  • Served as the Correspondence Specialist in the Office of Executive Secretariat at the US Small Business Administration.
  • Prepared weekly status reporting to the Office of the Executive Secretariat (ES).

12. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how correspondence specialists use federal regulations:
  • Insure that records released conform to the proper state and federal regulations and that appropriate authorizations are obtained for each request.
  • Maintain an understanding of the Federal Regulations that govern Wire Transfer transactions to minimize/eliminate potential loss to the credit union.

13. Credit Bureaus

Here's how correspondence specialists use credit bureaus:
  • Acted as a liaison with the credit bureaus to ensure we have performed our due diligence to the cardholder.
  • Perform credit corrections and updates with credit bureaus via E-Oscar application in accordance with the Fair Credit Reporting Act.

14. Insurance Payments

Here's how correspondence specialists use insurance payments:
  • Processed insurance payments by reading Insurance and patient correspondence.

15. RESPA

Here's how correspondence specialists use respa:
  • Researched loans and produced correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
  • Worked a caseload of 450 to 575 client inquires timely to meet RESPA and CFPB guidelines
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List of correspondence specialist skills to add to your resume

Correspondence specialist skills

The most important skills for a correspondence specialist resume and required skills for a correspondence specialist to have include:

  • Quality Standards
  • Customer Service
  • Data Entry
  • Medicaid
  • SharePoint
  • HIPAA
  • Customer Complaints
  • Customer Inquiries
  • Email Correspondence
  • EOB
  • Executive Secretariat
  • Federal Regulations
  • Credit Bureaus
  • Insurance Payments
  • RESPA
  • Medical Claims
  • Hippa
  • Word Processing
  • Mail Merge
  • Financial Assistance
  • Subpoenas
  • Response Letters
  • Telephone Calls
  • Customer Issues
  • PowerPoint
  • Government Agencies
  • Correspondence Letters
  • Damage Claims
  • Billing Inquiries
  • Account History
  • Incorrect Billing
  • Law Enforcement
  • Billing Issues
  • Client Satisfaction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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