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Credit department manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical credit department manager skills. We ranked the top skills for credit department managers based on the percentage of resumes they appeared on. For example, 18.6% of credit department manager resumes contained customer service as a skill. Continue reading to find out what skills a credit department manager needs to be successful in the workplace.

15 credit department manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how credit department managers use customer service:

Processed returned merchandise, re-packed merchandise, processed credits for defective merchandise and customer service.
Managed and interacted with all aspects of the underwriting process, which included data entry, dealer relations and customer service.

2. Financial Statement Analysis

Here's how credit department managers use financial statement analysis:

Initiated a proactive approach to risk management utilizing quarterly financial statement analysis for early detection of customer liquidity problems or insolvencies.
Conducted in-depth financial statement analysis followed by regional industry study & macro trends for these middle-market credits and led on-site due-diligence.

3. Loan Portfolio

Here's how credit department managers use loan portfolio:

Performed analyst/loan reviews to ensure consistent decision-making and quality of loan portfolios.
Performed review of commercial loan portfolios of affiliated banks during acquisition.

4. Credit Analysts

Here's how credit department managers use credit analysts:

Supervised, trained and reviewed work of two credit analysts that provided assistance in the above responsibilities.
Reviewed all loan presentations and loan reviews by the credit analysts.

5. Credit Analysis

Credit analysis is the process of evaluating a person's or company's ability to repay their debts.

Here's how credit department managers use credit analysis:

Instructed and supervised credit analysis.
Credit processing and credit analysis.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how credit department managers use performance reviews:

Generated various reports to management, performance reviews, annual objectives and quarterly critical action reviews.
Reviewed and analyzed employee performance reviews and salary increases.

7. Loan Committee

Here's how credit department managers use loan committee:

Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval daily.
Served as Secretary to Board of Directors Loan Committees.

8. Credit Risk

Credit risk entails the risk experienced by a lender from the possibility of losing money due to a borrower failing to repay or meet their obligations set out in a loan contract. Credit risk manifests in many forms including loans (the most popular), letters of credit, foreign exchange and lines of credit.

Here's how credit department managers use credit risk:

Worked closely with management, salesmen, sales service, and traffic to maximize sales and manage credit risk.
Participated in constructing credit risk management system for Chinese commercial bank based on risk metrics model.

9. Customer Accounts

Here's how credit department managers use customer accounts:

Managed over 20 direct customer accounts, ran Equifax and D&B reports, and analyzed customer credit limits.
Credit Dept.Reviewed customer accounts concerning payment history and credit.Entered data and assisted in some accounting duties.Miscellaneous office duties.

10. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how credit department managers use credit reports:

Pulled credit bureau reports, reviewed credit applications, analyzed credit reports and made loan decisions.
Make decisions on opening or declining a credit application based on information on their credit report.

11. Commercial Loans

Here's how credit department managers use commercial loans:

Approved commercial loans and handled international money trades
Credit Department Manager Managed the commercial underwriting and approval process through to the closing of commercial loans.

12. Credit Quality

Here's how credit department managers use credit quality:

Provided underwriting analysis of credit application and credit bureaus to establish credit quality and profitability.
Reviewed credit exceptions to determine if policy exceptions were justified based on credit quality.

13. Credit Limits

A credit limit is the maximum amount of credit that a financial institution or other lenders will grant to a debtor for a given line of credit at any given time without penalty. This is generally based on several factors including; individual circumstances, personal income, loan repayment history, creditworthiness, general financial condition, and other factors.

Here's how credit department managers use credit limits:

Approved credit limits for accounts, released, or held, based on credit limits, status and references.
Authorize credit limits and financing structure for in house financed energy related projects.

14. Customer Complaints

Here's how credit department managers use customer complaints:

Handled escalated customer complaints promptly and effectively.
Handled customer complaints personally to verify they were properly handled.

15. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how credit department managers use loan applications:

Key member of implementation team for first-time auto loan application scorecard in Thailand bank.
Participate as a member of Committee to approved loan applications and all business decisions.

What skills help Credit Department Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on credit department manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for credit department managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

Do you want to know more?

List of credit department manager skills to add to your resume

The most important skills for a credit department manager resume and required skills for a credit department manager to have include:

Customer Service
Financial Statement Analysis
Loan Portfolio
Credit Analysts
Credit Analysis
Performance Reviews
Loan Committee

Credit Risk
Customer Accounts
Credit Reports
Commercial Loans
Credit Quality
Credit Limits
Customer Complaints

Loan Applications
Credit Lines
Past Due Accounts
Financial Institutions
Credit Approval
PowerPoint
Credit Bureaus

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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