Credit support counselor job description

• Collaborates w i th the assigned Case Manager
• Assist with food ordering or shopping when necessary
• Supervise and teach necessary skills regarding cooking, cleaning and laundry
• Report to supervisors and/or building superintendent about needed repairs
• Inspect client’s refrigerator on a weekly basis
• Conduct monthly fire drills and coordinate inspection of smoke and carbon monoxide detectors
• Represents as the agency liaison with building superintendents
• Informs client, case manager, family and/or support coordinator when new clothes, shoes, or household appliances are needed
• Cooperates with licensee or DDD staff in any inspection or investigation
• Must check email and voicemail daily
• Utilize Foothold Awards daily to access client information. All notes are required to be entered into Foothold within a 3 (three) day period from date of client interaction.
• Responsible for tracking both non-DDD and DDD clients’ progress through electronic documentation as well as client goals through the daily tracking record as it relates to their service plan.
• Attend any additional Foothold trainings, workshops and meetings.
• Other responsibilities as assigned.
• General knowledge of agency policy and procedures
• Submits weekly and monthly reports on client’s status
• Informs case manager when new clothes, shoes, or household appliances are needed
• Cooperates with licensee or DDD staff in any inspection or investigation

Competencies

• Work Ethic
• Flexibility and Adaptability
• Judgment
• Ability to Work Independently
• Communications.
• Confidentiality
• Listening Skills
• Awareness.
• Building and Maintaining Positive Relationships
• Supporting Good Health

Commitment to Core Value

• Adhere strictly to HIPAA requirements and all agency confidentiality guidelines.
• Establish positive, balanced relationships with clients, as demonstrated by:
  • treatment of individuals with respect and dignity and in an age and culturally appropriate manner;
  • a commitment towards the individual's rights and responsibilities; and
  • establishment of clear boundaries that allow for productive interactions.

Reporting

n/a

Other Responsibilities

• Other responsibilities that may arise within the job scope

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Educational Requirements

• High School Diploma with some college preferred

Work Experience Requirement

• Experience with individuals with developmental disabilities preferred
• Valid New Jersey driver’s license and car
• Basic computer skills
• Good communication skills

Skills/Abilities

• Knowledgeable about the person-centered approach to service delivery. As an empathic listener, remain patient, listen carefully and offer appropriate feedback to clients served.

• Maintain strict and professional boundaries particularly regarding confidentiality.
• Understanding of learning and developmental disabilities and best approaches to working with clients with these disabilities.
• Communicates effectively in writing; completes all time sensitive written and electronic documents.
• Skilled at collaborating well with other members of the interdisciplinary team.
• Proficient with Foothold EHR, Microsoft Word and Excel
• Reports and/or documents, in a concise, understandable, and legible manner in the electronic health record (EHR), Foothold. Case notes need to demonstrate a direct relationship to the achievement of treatment goals as defined in the ISP or the Annual Case Evaluation. Completion of daily logs, accident reports, incident reports, outcome data sheets and all appropriate

Position Type/Expected Hours of Work

Hourly - Per Diem

Special Working Conditions/Physical/Requirements – Working Environment

• Able to walk up and downstairs.
• Must be available for coverage on some weekends and after 5pm when required.
• Valid New Jersey Driver's license is required

• Must hold a high school diploma
• Valid New Jersey driver's license is required
• Must hold CPR/First Aid Valid Certification (We will train)
• Successful clearance of NJ background check
• Successful clearance of Drug Screening
• Has fulfilled the necessary training requirements and is in good standing in order to bill Medicaid for Support and Community Care Waiver (CCW) Services and CDS

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 10 pounds.

Direct Reports

n/a

Salary

Salary commensurate with experience

Notes/Comments

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

REVISED: 1/2/19

This is a Full-Time position, working Monday-Friday, 8am-3:30pm

Duties/Responsibilities include, but are not limited to:

• Utilizes a wide variety of agency approved techniques to de-escalate students experiencing crisis.
• Conducts life space interviews with children when necessary.
• Conducts classroom “re-entry” interviews with child and teacher.
• Prepares incident/accident reports documenting interventions, when necessary.
• Responsible for reporting back on progress from Behavior, ICMP and TMP meetings.
• Attend Tier 2, Universal and Classroom Meetings.
• Must be able to model appropriate de-escalation and processing skills for other employees.
• Utilize Therapeutic Crisis Intervention (TCI) strategies to de-escalate students and develop a plan for them to return to the classroom and achieve success throughout the school day.
• Build positive relationships with all students and staff members.
• Assist students in developing effective emotional coping and problem-solving skills, as well as prosocial skills.
• The Behavior Support Counselor coordinates with the Behavior Support Team to prepare and submit all Critical Incident Reports for the day, prior to the end of the shift.
• Create and submit Incident Reports (as necessary): Accident reports, Critical Incident Reports, Justice Center / Department of Social Services Reports, etc.
• May be requested to attend TCI “Train the Trainer” as professional development and to join the agency’s TCI training team.
• May be requested to attend various meetings (i.e. Med Review, Suspension Re-Entry meetings, Treatment Plan Meetings, etc.).
• Work collaboratively with Master Teachers, Teacher’s Assistants, Classroom Aides and other support staff in order to provide a comprehensive, inclusive and supportive program for all students.
• Must be able to model and/or coach appropriate de-escalation and processing skills for other employees.
• Knowledge of and assistance with implementation of all students’ Individual Crisis Management Plans (ICMP), Individual Education Plan (IEP) and Behavior Intervention Plans (BIP).
• Responsible for logging student data when utilizing Therapeutic Support Spaces.
• Work in a classroom as indicated by the Behavior Support Supervisor, Principal, or other school administrators.
• Meet with Supervisor to review progress toward professional goals, and design and implement specific treatment strategies for individual students, whole classes, and/or the student population as a whole.
• Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Organizational Relationships:

Works under the supervision of the Behavior Support Supervisor. Works cooperatively with program staff to effectively assist all students.

Position Specifications:

• Bachelor’s degree in human services or a related field.
  • Relevant experience may be substituted for an educational degree at the discretion of the Principal.
• Experience working with traumatized children within a day treatment program preferred.
• Therapeutic Crisis Intervention (TCI) strategies and techniques experience, strongly desired.
• Ability to work in a therapeutic manner with traumatized children.
• Ability to adapt individual mindset and de-escalation skills based on each encounter with a student, kindergarten through sixth grade.
• Ability to use developmentally appropriate practices for each student.
• Experience working with traumatized children within a day treatment program, highly preferred.
• Ability to relate to a culturally diverse population.
• Strong interpersonal skills and exhibit empathy for those in need.
• Ability to build strong working relationships with regulatory bodies.

• Proficiency in various computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint), Google Office, and the Internet.
• Ability to function well in a high-paced and, at times, stressful environment.
• Ability to handle sensitive data with strict confidentiality.
• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
• Outstanding communication skills, both orally and in written form.
• Demonstrated placidity and patience; flexibility and adaptability.
• Must be willing and able to work in close proximity with the clients we serve.
• Must have the ability to pass required pre-employment background checks.

Essential Functions:

• A philosophical framework which is consistent with the view that therapeutic intervention involves the use of positive techniques with the purpose of helping the child resolve the current problem creating the immediate difficulties and teaching the child more productive social and personal problem-solving techniques.
• Ability to relate to and communicate with a broad range of people. This may include those who are culturally and socio-economically diverse, as well as those with various developmental and functional levels
• A strong commitment to helping children develop positively.
• Having strong Emotional Intelligence and Self Awareness.
• Excellent communication skills with children and adults.
• Ability to interact with a wide range of people, including those who are culturally and socio-economically diverse, as well as people with various developmental and cognitive functioning levels.
• Ability to understand, communicate, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.
• Ability to work effectively in a shared decision-making model as a team member, while respecting the roles of others.
• Valuing a nurturing family as the ideal environment for a person.
• A conviction about the capacity of people to grow and change.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence to thrive independently, empowering them to solve their own problems.
• The ability to work collaboratively with other personnel and/ or service providers or professionals.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals, while setting appropriate limits.
• Ability to organize and effectively manage, in a timely fashion, the varied tasks of the position.
• This position has full and complete access to client Protected Health Information (PHI) in order to carry out the required duties and responsibilities. The ability to process and actively protect client protected health information and maintain strict client confidentiality is essential.

What We Offer*:

• Competitive Salary with an excellent benefits package
• Health Insurance options: medical, dental, and vision
• Generous Paid Time Off and Holiday Pay
• Employee Referral Bonuses*
• On-going Professional Development and Career Opportunities
• Pension Plan with Aggressive Agency contribution
• Life Insurance
• Paid Training & Tuition Reimbursement
• Fast-paced and business casual work environment

* some conditions may apply

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.