CSC Generation jobs in Palo Alto, CA

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. Key ResponsibilitiesLeadership & Team Development· Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.Sales & Business Performance· Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.· Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.· Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.Operations & Compliance· Oversee daily store operations, ensuring compliance with company policies and procedures.· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Maintains the accuracy and integrity of associates' records, including but not limited to time and attendance data, food safety certifications, and personal information. · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 5 hours at a time.· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· 3+ years of retail management experience, preferably in a specialty or culinary retail environment.· Current Food Manager Certification, or ability to acquire certification as needed· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred. This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Seasonal Sales Associateat Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you'll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture Sales & Business Performance· Maximize selling opportunities by identifying customer needs and offering relevant solutions.· Promote add-on sales and support events that grow store traffic and customer engagement.· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.Team Engagement & Store Support· Collaborate with team members to maintain a positive, inclusive, and high-performing store culture· Support onboarding of new associates by sharing product knowledge and best practices Operations & Compliance· Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.· Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.· Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers· Ability to remain standing for up to 4 hours at a time· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance Qualifications & Experience· Must be 18 years of age or older at the time of employment.· 1 year of retail sales experience preferred.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred. This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Resident Chef at Sur La Table, you play a key role in the success of the store by leading high-performing culinary teams that inspire customers throughout every stage of their culinary experience. This position leads engaging cooking classes, fostering an enthusiastic and knowledgeable team and overseeing the success of the in-store culinary program. This role requires a blend of culinary talent, business acumen, and teaching skills to drive sales, enhance customer #bestincenter experience, a company-wide standard for excellence in service, and build a high-performing culinary team. Key ResponsibilitiesLeadership & Team Development· Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail.· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.· Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.· Oversees, addresses, and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty.Sales & Business Performance· Drive sales growth by developing and implementing strategies to enhance the culinary and retail business.· Analyze key performance metrics daily and leverage insights to optimize store performance.· Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.Operations & Compliance· Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 5 hours at a time.· Ability to move about the store coaching and directing associates and/or class participants while selling to customers.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 6-8 classes are taught per week.· Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· Culinary degree strongly preferred. We will only consider equivalent experience in exceptional cases.· 1-2 years' experience as a culinary instructor.· 3-4 years of progressively responsible kitchen management experience.· Valid Food Manager Certification.· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office Suite and retail systems preferred. This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Seasonal Kitchen Assistant at Sur La Table, you play a key role in inspiring customers throughout every stage of their culinary experience. With a passion for cooking, hospitality, and teamwork, the Seasona Kitchen Assistant supports the chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service. You'll help bring culinary dreams to life by supporting our chefs, engaging with guests, and ensuring a clean, well-organized kitchen environment. Key Responsibilities Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. * Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor. Sales & Business Performance * Assist chefs with class execution that drives repeat visits and positive customer feedback * Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates. * Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. Team Engagement & Store Support * Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations * Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations. * Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness Operations & Compliance * Ensure compliance with food safety standards, local health codes, and sanitation regulations. * Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment. * Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. * May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers * Ability to remain standing for up to 4 hours at a time * Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor * The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose. * Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment. * Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work * Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs. * Regular and predictable attendance with the flexibility to adjust class assignments based on demand. * Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne Qualifications & Experience * Must be 16 years of age or older at the time of employment. * 1 year retail sales experience, preferred * 1 year food prep and/or kitchen operations experience, preferred * Valid Food Handlers Certification. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. * Proficiency in Microsoft Office Suite and retail systems preferred. $18.20 - $19.36 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table's expertise and unique competitive edge offerings.· Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.· Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.Sales & Business Performance· Recommend appropriate coffee equipment and maintenance practices based on customer needs.· Promote and sell coffee products, equipment, and accessories to customers.· Assist the store in achieving revenue goals by driving customer engagement and conversion through education. · Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.Team Engagement & Store Support · Partner with store leaders to ensure alignment between culinary programming and store priorities. · Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance· Ensure compliance with food safety standards, local health codes, and sanitation regulations.· Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 4 hours at a time.· Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.· Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens.Qualifications & Experience· Must be 18 years of age or older at time of employment.· Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.· Ability to create engaging, hands-on experiences for customers.· Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and delivering exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred.$18.20 - $20.70 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWith over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. This role offers a unique opportunity for the right strategist to drive an outsized impact across a company that is poised for significant growth over the next 3 years. Reporting into Sur La Table's Head of Strategy & AI Transformation, this is a highly visible role within the organization. You'll work closely to not only help shape the strategic direction of the company but also roll up your sleeves and bring it to life. This role is challenging as you will wear many hats and touch every part of our business so you will need to be scrappy, agile and able to work cross-functionally, but the role also promises to be highly rewarding for a strong performer who is looking to take the next jump in their career. This role is challenging - above and beyond the day-to-day responsibilities, you'll have a big role within a fast-paced team. This position will report into the VP of Strategy & AI Transformation What you get to do: LRP & AOP: Partner with Head of Strategy, President, CFO, and Leadership Team to develop our Long-Range Plan and Annual Operating Plan, including ensuring Tech and AI Roadmaps are aligned to strategy, then track and monitor in year progress against core initiatives and KPIs Real Estate: Help support the development of our multi-year Real Estate strategy based on analytical rigor, customer insights, and our brand position. Help track real estate pipeline/lease renewals by working closely with our RE consultant and broker, partnering with Finance to develop new lease proformas, reviewing lease terms, and leading communications/handover with construction/store ops team Functional Strategy Support: Partner with Functions to drive strategic/analytical rigor (e.g., Merchandising category-level LRPs, Store Ops P&L dashboarding, Digital customer journey) Services: Partner cross-functionally to help drive growth strategy and execution roadmap for expanding our service offerings (cooking classes, knife sharpening, registry, etc.) Business Intelligence: Support critical business decisions by building business cases, analyzing company/customer/external data, assessing consumer insights and competitive benchmarks, building key decision dashboards GTM: Help support the go-to-market process by identifying key consumer, competitive, vendor, and market trends, and translating the insights into implications and recommendations President & Leadership Team Support: Help enhance the effectiveness/efficiency of the President and Leadership Team through ad hoc support on various initiatives and efforts (e.g., development of board decks, partnership presentations, townhall materials, survey analysis, project and process management, etc.) What you bring: 2+ years in strategy consulting role with focus on revenue growth and/or private equity diligence. Retail experience and a brand/consumer-first mindset Strong project management skills and experience juggling multiple projects Analytical rigor, financial modeling expertise, advanced excel/PowerPoint Heavy user of AI to enhance efficiency and effectiveness Strong communication skills, executive presence, and ability to partner with diverse stakeholders Self-starter with a passion for rolling up your sleeves, working in an agile/scrappy fashion, and moving fast than the rest of the organization to drive an outsized business impact Intellectual curiosity that drives an innovative mindset What's in it for you? Joining Sur La Table isn't just about having a seat at the table-it's about helping redesign the table entirely. You'll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer: Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you'll build a modern tech stack that sets you apart in any industry. Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies. Our interview process: \uD83D\uDCDEStep 1: If you align with our vision and meet the qualifications, we'll reach out to schedule a conversation and introduce Sur La Table. \uD83E\uDDE0Step 2: You'll complete a short AI or product-building challenge so we can understand how you approach problems and execution. \uD83D\uDCACStep 3: Participate in deep-dive interviews with Sur La Table leadership focused on your experience, product mindset, and operational thinking. \uD83D\uDCE9Step 4: Offer. We'll move fast for the right candidate. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Seasonal Chef Instructor, Pastry at Sur La Table, you are the in-store expert and advocate for all things baking and pastry arts. You deliver #bestincenter service, a company-wide standard for excellence in service, by sharing specialized knowledge in pastry techniques, baking fundamentals, and personalized instruction that supports all company initiatives. The Seasonal Chef Instructor, Pastry plays a key role in inspiring a love for baking while driving sales of bakeware, mixers, and decorating tools through hands-on pastry classes and engaging culinary instruction. Key Responsibilities Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Deliver an exceptional in-store culinary experience focused on pastry and baking classes that reflects Sur La Table's passion for food, teaching, and high standards, while following the provided recipes and game plans to ensure consistency and quality. * Communicate technical concepts and advanced pastry skills in a clear, encouraging, and approachable manner. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. Sales & Business Performance * Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class. * Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates. * Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support * Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations. * Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations. * Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness. Operations & Compliance * Ensure compliance with food safety standards, local health codes, and sanitation regulations. * Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment. * Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. * May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 4 hours at a time. * Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor. * The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose. * Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment. * Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs. * Regular and predictable attendance with the flexibility to adjust class assignments based on demand. * Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience * Must be 21 years of age or older at the time of employment. * A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education. * 1-2 years of kitchen operations experience. * Valid Food Manager Certification. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. $20.70 - $22.02 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service. Key ResponsibilitiesLeadership & Team Development· Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.· Provide coaching and feedback to ensure team members deliver outstanding customer experience.· Assist in development plans to support individual and team growth. Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.Sales & Business Performance· Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.· Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.Operations & Compliance· Assist with daily store operations, ensuring compliance with company policies and procedures.· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information. · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 5 hours at a time.· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance.Qualifications & Experience· Must be 21 years of age or older at the time of employment.· 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred.$25 - $26.60 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Backcountry, our mission is to connect people to their passions. Our five online stores-Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap-aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. What you get to do every day: Assist the Store Manager in opening and closing the store Ensure the store is properly secured and alarm systems are functioning correctly Manage cash and credit card transactions, and perform daily cash reconciliations Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges Maintain a clean, organized and attractive store appearance Assist in the execution of and ensure daily tasks are completed Train and mentor new team members Perform other duties as assigned by the Store Manager and Assistant Store Manager What you bring to the role: High school diploma or equivalent Minimum of 2 years of experience in retail sales or customer service Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Ability to work in a fast-paced and dynamic environment Must be able to work a flexible schedule, including evenings, weekends and holidays Basic computer skills, and experience with Point-of-Sale systems is a plus $19 - $19.50 an hour The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development * Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). * Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. * Support onboarding, training, and development of new associates. Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. * Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. * Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance * Support the achievement of store sales goals through effective customer engagement and team motivation. * Maximize selling opportunities by identifying customer needs and offering relevant solutions. * Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. Operations & Compliance * Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards. * Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests). * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 4 hours at a time. * Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor. * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays. * Regular and predictable attendance. Qualifications & Experience * Must be 21 years of age or older at the time of employment. * 1 year of retail management experience, preferably in a specialty or culinary retail environment. * Strong leadership skills with the ability to inspire, develop, and retain a high performing team. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. * Proficiency in Microsoft Office and retail management systems preferred. $20.50 - $23.12 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Resident Chef at Sur La Table, you play a key role in the success of the store by leading high-performing culinary teams that inspire customers throughout every stage of their culinary experience. This position leads engaging cooking classes, fostering an enthusiastic and knowledgeable team and overseeing the success of the in-store culinary program. This role requires a blend of culinary talent, business acumen, and teaching skills to drive sales, enhance customer #bestincenter experience, a company-wide standard for excellence in service, and build a high-performing culinary team. Key ResponsibilitiesLeadership & Team Development· Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail.· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.· Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.· Oversees, addresses, and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty.Sales & Business Performance· Drive sales growth by developing and implementing strategies to enhance the culinary and retail business.· Analyze key performance metrics daily and leverage insights to optimize store performance.· Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.Operations & Compliance· Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 5 hours at a time.· Ability to move about the store coaching and directing associates and/or class participants while selling to customers.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 6-8 classes are taught per week.· Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· Culinary degree strongly preferred. We will only consider equivalent experience in exceptional cases.· 1-2 years' experience as a culinary instructor.· 3-4 years of progressively responsible kitchen management experience.· Valid Food Manager Certification.· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office Suite and retail systems preferred.$68,640 - $70,000 a year This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key Responsibilities Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table's expertise and unique competitive edge offerings. * Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art. * Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance * Recommend appropriate coffee equipment and maintenance practices based on customer needs. * Promote and sell coffee products, equipment, and accessories to customers. * Assist the store in achieving revenue goals by driving customer engagement and conversion through education. * Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support * Partner with store leaders to ensure alignment between culinary programming and store priorities. * Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance * Ensure compliance with food safety standards, local health codes, and sanitation regulations. * Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods. * Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 4 hours at a time. * Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor. * The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose. * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. * Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs. * Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week. * Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens. Qualifications & Experience * Must be 18 years of age or older at time of employment. * Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment. * Ability to create engaging, hands-on experiences for customers. * Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and delivering exceptional customer experiences. * Proficiency in Microsoft Office and retail management systems preferred. $19.18 - $21.68 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Seasonal Chef Instructor, Savory at Sur La Table, you are the in-store expert and advocate for all things savory cooking. You deliver #bestincenter service, a company-wide standard for excellence in service, by sharing specialized knowledge in culinary techniques, cooking fundamentals, and personalized instruction that supports all company initiatives. The Seasonal Chef Instructor, Savory plays a key role in inspiring a love for cooking while driving sales of cookware, cutlery, and kitchen tools through hands-on savory classes and engaging culinary instruction. Key Responsibilities Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards, while following provided recipes and game plans to ensure consistency and quality. * Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. Sales & Business Performance * Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class. * Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates. * Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support * Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations. * Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations. * Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness. Operations & Compliance * Ensure compliance with food safety standards, local health codes, and sanitation regulations. * Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment. * Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. * May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 4 hours at a time. * Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor. * The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose. * Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment. * Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs. * Regular and predictable attendance with the flexibility to adjust class assignments based on demand. * Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience * Must be 21 years of age or older at the time of employment. * A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education. * 1-2 years of kitchen operations experience. * Valid Food Manager Certification. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. $20.70 - $22.02 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development * Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail. * Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. * Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. * Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. * Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance * Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations. * Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance. * Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews. Operations & Compliance * Oversee daily store operations, ensuring compliance with company policies and procedures. * Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Maintains the accuracy and integrity of associates' records, including but not limited to time and attendance data, food safety certifications, and personal information. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 5 hours at a time. * Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor. * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays. * Regular and predictable attendance. Qualifications & Experience * Must be 21 years of age or older at the time of employment. * 3+ years of retail management experience, preferably in a specialty or culinary retail environment. * Current Food Manager Certification, or ability to acquire certification as needed * Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals. * Strong leadership skills with the ability to inspire, develop, and retain a high performing team. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. * Proficiency in Microsoft Office and retail management systems preferred. $85,000 - $90,000 a year This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAt Backcountry, our mission is to connect people to their passions. Our five online stores-Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap-aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. What you get to do every day: Assist the Store Manager in opening and closing the store Ensure the store is properly secured and alarm systems are functioning correctly Manage cash and credit card transactions, and perform daily cash reconciliations Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges Maintain a clean, organized and attractive store appearance Assist in the execution of and ensure daily tasks are completed Train and mentor new team members Perform other duties as assigned by the Store Manager and Assistant Store Manager What you bring to the role: High school diploma or equivalent Minimum of 2 years of experience in retail sales or customer service Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Ability to work in a fast-paced and dynamic environment Must be able to work a flexible schedule, including evenings, weekends and holidays Basic computer skills, and experience with Point-of-Sale systems is a plus The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service. Key ResponsibilitiesLeadership & Team Development· Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.· Provide coaching and feedback to ensure team members deliver outstanding customer experience.· Assist in development plans to support individual and team growth. Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.Sales & Business Performance· Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.· Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.Operations & Compliance· Assist with daily store operations, ensuring compliance with company policies and procedures.· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information. · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 5 hours at a time.· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance.Qualifications & Experience· Must be 21 years of age or older at the time of employment.· 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred. This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to **************************. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ************************. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key ResponsibilitiesLeadership & Team Development· Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).· Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.· Support onboarding, training, and development of new associates. Customer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.Sales & Business Performance· Support the achievement of store sales goals through effective customer engagement and team motivation.· Maximize selling opportunities by identifying customer needs and offering relevant solutions.· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.Operations & Compliance· Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.· Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 4 hours at a time.· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.· Regular and predictable attendance. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· 1 year of retail management experience, preferably in a specialty or culinary retail environment.· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred.$20.50 - $23.12 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Resident Chef at Sur La Table, you play a key role in the success of the store by leading high-performing culinary teams that inspire customers throughout every stage of their culinary experience. This position leads engaging cooking classes, fostering an enthusiastic and knowledgeable team and overseeing the success of the in-store culinary program. This role requires a blend of culinary talent, business acumen, and teaching skills to drive sales, enhance customer #bestincenter experience, a company-wide standard for excellence in service, and build a high-performing culinary team. Key Responsibilities Leadership & Team Development * Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail. * Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. * Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation * Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. * Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution. * Work with store leadership to increase foot traffic and store engagement through cooking classes and private events. * Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. * Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor. * Oversees, addresses, and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty. Sales & Business Performance * Drive sales growth by developing and implementing strategies to enhance the culinary and retail business. * Analyze key performance metrics daily and leverage insights to optimize store performance. * Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews. Operations & Compliance * Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations. * Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. * May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions. * Ensure store safety and cleanliness, addressing any maintenance needs promptly. * Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information. * Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. * Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements * Ability to communicate verbally and work cooperatively with associates and customers. * Ability to remain standing for up to 5 hours at a time. * Ability to move about the store coaching and directing associates and/or class participants while selling to customers. * The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose. * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. * Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques. * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise. * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work. * Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays. * Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 6-8 classes are taught per week. * Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience * Must be 21 years of age or older at the time of employment. * Culinary degree strongly preferred. We will only consider equivalent experience in exceptional cases. * 1-2 years' experience as a culinary instructor. * 3-4 years of progressively responsible kitchen management experience. * Valid Food Manager Certification. * Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals. * Strong leadership skills with the ability to inspire, develop, and retain a high performing team. * Excellent communication, problem-solving, and decision-making abilities. * Passion for community engagement and providing exceptional customer experiences. * Proficiency in Microsoft Office Suite and retail systems preferred. $68,640 - $70,000 a year This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table's expertise and unique competitive edge offerings.· Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.· Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.Sales & Business Performance· Recommend appropriate coffee equipment and maintenance practices based on customer needs.· Promote and sell coffee products, equipment, and accessories to customers.· Assist the store in achieving revenue goals by driving customer engagement and conversion through education. · Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.Team Engagement & Store Support · Partner with store leaders to ensure alignment between culinary programming and store priorities. · Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance· Ensure compliance with food safety standards, local health codes, and sanitation regulations.· Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 4 hours at a time.· Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.· Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens.Qualifications & Experience· Must be 18 years of age or older at time of employment.· Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.· Ability to create engaging, hands-on experiences for customers.· Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and delivering exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred.$19.18 - $21.68 an hour This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.