How to hire a customer business manager

Customer business manager hiring summary. Here are some key points about hiring customer business managers in the United States:

In the United States, the median cost per hire a customer business manager is $1,633.
It takes between 36 and 42 days to fill the average role in the US.
Human Resources use 15% of their expenses on recruitment on average.
On average, it takes around 12 weeks for a new customer business manager to become settled and show total productivity levels at work.

How to hire a customer business manager, step by step

To hire a customer business manager, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a customer business manager:

Here's a step-by-step customer business manager hiring guide:

Step 1: Identify your hiring needs
Step 2: Create an ideal candidate profile
Step 3: Make a budget
Step 4: Write a customer business manager job description
Step 5: Post your job
Step 6: Interview candidates
Step 7: Send a job offer and onboard your new customer business manager
Step 8: Go through the hiring process checklist

Post a customer business manager job for free, promote it for a fee

Identify your hiring needs

The customer business manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

Determine employee vs contractor status

Is the person you're thinking of hiring a US citizen or green card holder?

You should also consider the ideal background you'd like them a customer business manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer business manager that fits the bill.

The following list breaks down different types of customer business managers and their corresponding salaries.

Type of Customer Business Manager	Description	Hourly rate
Customer Business Manager	Advertising, promotions, and marketing managers plan programs to generate interest in products or services. They work with art directors, sales agents, and financial staff members.	$29-77
Manager, Strategy	A strategy manager is a professional who reviews a company's objectives for growth and works with executives to formulate actionable plans to achieve these objectives. To make comprehensive recommendations, strategy managers must conduct data analysis of the organization as well as the overall industry... Show more	$37-73
Market Manager	A marketing manager is an executive who manages a brand or product's promotion positioning. Marketing managers analyze the trends in the industry and the demand for certain products and services... Show more	$25-68

Create an ideal candidate profile
Common skills:
- Customer Service
- Sales Volume
- CRM
- Category Management
- Customer Satisfaction
- Account Management
- POS
- Business Development
- Customer Accounts
- Strong Negotiation
- CBM
- Leveraged
- Business Relationships
- Trade Spending
Check all skills
Responsibilities:
- Manage retail sales force to execute both Unilever and customer shelf and display standards.
- Leverage shopper marketing resources with leading Hispanic retailer in Houston area to drive incremental sales, while achieving target ROI.
- Handle 175 SKUs totaling $250 million in POS.
- Deliver better compliance and trade ROI.
- Develop and implement new business strategies to drive ROI and profitability.
- Assist in developing comprehensive call lists that would be leverage by sales team.
Make a budget
Including a salary range in your customer business manager job description is a great way to entice the best and brightest candidates. A customer business manager salary can vary based on several factors:
- Location. For example, customer business managers' average salary in alabama is 52% less than in oregon.
- Seniority. Entry-level customer business managers earn 62% less than senior-level customer business managers.
- Certifications. A customer business manager with a few certifications under their belt will likely demand a higher salary.
- Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer business manager's salary.
Average customer business manager salary
$100,453yearly
$48.29 hourly rate
Entry-level customer business manager salary
$61,000 yearly salary
Updated December 23, 2025
Writing a customer business manager job description
A customer business manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer business manager job description:
Customer business manager job description example
Up to $60,000 to start plus commissions, annual bonus and full benefits

As Business Development and Inside Sales Representative, you will:
- Join a specialist in electronics for industry
- Receive complete training
- Identify and qualify new prospects
- Reach out by phone, email, through Social Media and through networking events
- Arrange and schedule virtual meetings
- Provide information on product details, pricing, availability and lead times
- Answer questions and address inquiries
- Generate price quotes
- Take, enter and process orders
- Provide post sale support
- Serve as an ongoing resource for your accounts
- Troubleshoot issues and complaints as they arise
- Perform other duties as assigned
An ideal candidate profile will include:
- At least 2 years of Inside Sales, Business Development and/or Account Management experience
With:
- LinkedIN and Networking skills
- A High School Diploma or Equivalent
West / Northwest Suburbs of Chicago - Bloomingdale, IL

JobGiraffe's client a leading provider of specialty electronics and energy solutions to Fortune 500 firms.

JG ID #22-1952 - Bloomingdale, IL 60108 – Pam Wing, Lead Recruiter
Company DescriptionEach year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.

Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.

All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.
Post your job
To find customer business managers for your business, try out a few different recruiting strategies:
- Consider internal talent. One of the most important talent pools for any company is its current employees.
- Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer business managers they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer business managers with the right educational background.
- Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
Post your job online:
- Post your customer business manager job on Zippia to find and recruit customer business manager candidates who meet your exact specifications.
- Use field-specific websites such as swipe files, exit five, marketinghire, american marketing association.
- Post a job on free websites.
Interview candidates
To successfully recruit customer business managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.
It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new customer business manager
Once you've selected the best customer business manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
After that, you can create an onboarding schedule for a new customer business manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
Sign up to download full list

How much does it cost to hire a customer business manager?

Before you start to hire customer business managers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire customer business managers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

You can expect to pay around $100,453 per year for a customer business manager, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for customer business managers in the US typically range between $29 and $77 an hour.

Find better customer business managers in less time

Post a job on Zippia and hire the best from over 7 million monthly job seekers.

Hiring customer business managers FAQs

How much does a good customer business manager cost?

What are the duties of a customer business manager?

Should I hire a customer business manager with no experience?

Search for customer business manager jobs

Ready to start hiring?

Updated December 23, 2025

Browse executive management jobs

How to hire a customer business manager