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Customer operations specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony McMullen,

Duane Habenicht Ph.D.

Below we've compiled a list of the most critical customer operations specialist skills. We ranked the top skills for customer operations specialists based on the percentage of resumes they appeared on. For example, 12.9% of customer operations specialist resumes contained logistics as a skill. Continue reading to find out what skills a customer operations specialist needs to be successful in the workplace.

15 customer operations specialist skills for your resume and career

1. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer operations specialists use logistics:

Managed project management and logistics needs for design and construction of cellular and PCS network including responsibility for all field operations.
Communicated with warehouse and third-party logistics companies regarding delivery status.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer operations specialists use customer service:

Provided professional and excellent customer service to build and maintain outstanding customer relationships.
Monitor customer safety during boarding and exiting aircraft while providing excellent customer service.

3. Customer Support

Here's how customer operations specialists use customer support:

Gained effective multitasking skills by using different Motorola databases and web-based applications, providing professional customer support for North America.
Provided first-class technical customer support, handling confidential client information.

4. DOT

Here's how customer operations specialists use dot:

Support management with many specialized projects; including ADD Audits, TSCA forms, and DOT forms.

5. Customer Operations

Customer operations primarily involve customer service duties. It aims to provide efficient services and ensure client satisfaction, building positive relationships in the process.

Here's how customer operations specialists use customer operations:

Improved effectiveness of Customer Operations by creating and implementing customer open order report comparison procedure.
Participated in ongoing training for new process changes relevant to the Engagement Customer Operations Specialist role.

6. Customer Orders

Here's how customer operations specialists use customer orders:

Processed cancellation of customer orders.
Processed customer orders utilizing the SAP- Sales and Distribution module.

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7. Order Management

Here's how customer operations specialists use order management:

Negotiated and facilitated the resolution of high urgency issues regarding order management and product deliveries.
Maintain accuracy within order management systems, and ensure timely order delivery to clients.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer operations specialists use crm:

Processed service orders in Legacy CRM system
Forecasted and managed monthly $8 million CRM Operations Budget.

9. EDI

Here's how customer operations specialists use edi:

Coordinated processing of EDI and other order entry tasks assuring data integrity and accuracy.
Work may include EDI feeds, CAT file driven accounts or entries in which the customer provides classification instructions.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer operations specialists use troubleshoot:

Reviewed relevant customer account data to troubleshoot problems found on trouble tickets and ran phone diagnostic tests.
Handle supervisor calls; troubleshoot customer equipment; offer promotions; handle billing issues for customers;

11. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how customer operations specialists use account management:

Manipulated various sets of data to provide account management team sales and inventory information.
Utilized account management, communication, and collaboration skills, maintaining large base of patient and facility data.

12. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer operations specialists use order entry:

Reduced manual order entry errors by personally reviewing orders and inventory levels before entering.
Trained eight new sales assistants in order entry, inventory management, and document procedures over four years.

13. Customer Inquiries

Here's how customer operations specialists use customer inquiries:

Provide administrative support including retrieving customer inquiries by assisting independent pharmacist with questions on third party insurance plans and coverage.
Maintained company spreadsheets to effectively receive, record and respond to critical customer inquiries regarding fountain installation dates and service.

14. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer operations specialists use technical support:

Conducted technical support queries, root cause analysis reports and participated in troubleshooting and repair of complex systems issues.
Answered an extremely high volume of telephone calls and provided technical support of Internet, cable and telephone failures.

15. Customer Satisfaction

Here's how customer operations specialists use customer satisfaction:

Resolve transportation disputes and escalate issues as necessary to maintain high customer satisfaction.
Identified industry trends to promote customer satisfaction.

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What skills help Customer Operations Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on customer operations specialist resumes?

Anthony McMullen

Associate Professor of Business Law and Director of Forensics, v, University of Central Arkansas

This will depend on the specific field. Business is an incredibly broad area. Anyone with a business type of degree will at least obtain basic knowledge in accounting, economics, finance, management, and marketing. These skills should be highlighted. But when thinking about a resume, workers should think about (and participate in) experiences that allow them to use these skills. And once they have these experiences, they should be able to articulate how they used these skills on a resume. Don't just say, "I did ______." Say, "I used _________ in order to accomplish __________."

What customer operations specialist skills would you recommend for someone trying to advance their career?

Duane Habenicht Ph.D.

Airport Manager, Chair, Andrews University

I am not sure what you mean by 'gap year.' Suppose it is a gap in employment being able to explain why. At this point, the explanation is reasonable. It usually doesn't matter too much. Always, the skills that need to be enhanced are the ones required by the new employer.

What type of skills will young customer operations specialists need?

Jim Drinkwine

Professor, Whatcom Community College

Employers consistently say they want graduates with strong people skills. While technical skills are good, being able to work effectively in group settings is more important. I hear from students all the time about how much they dislike group projects for several reasons. However, the topic of the group project isn't as crucial as the teamwork skills you develop as a part of this type of learning. Take every opportunity you can to develop strong skills in interpersonal communication, collaboration, and problem-solving.

What soft skills should all customer operations specialists possess?

Ozgur Araz Ph.D.

Associate Professor, Supply Chain Management & Analytics, University of Nebraska- Lincoln

Collaborative management and leadership skills are most important.

Do you want to know more?

List of customer operations specialist skills to add to your resume

The most important skills for a customer operations specialist resume and required skills for a customer operations specialist to have include:

Logistics
Customer Service
Customer Support
DOT
Customer Operations
Customer Orders
Order Management
CRM
EDI
Troubleshoot
Account Management
Order Entry
Customer Inquiries
Technical Support
Customer Satisfaction

Process Improvement
Order Processing
Customer Care
Customer Accounts
Outbound Calls
On-Time Delivery
Inventory Management
Inbound Calls
Customer Complaints
POS
Level Troubleshooting
Sales Floor
Customer Issues
Mac
PBX

Customer Calls
SharePoint
RMA
Quality Standards
GMI
Product Knowledge
Repair Calls
Billing Issues
Problem Resolution
Due Dates
QC
ACH
Technical Issues
ATM

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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