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Job outlook for customer program managers in the United States
Are customer program manager jobs in demand?
Customer program manager job and salary trends over time
Customer program manager jobs over time
Customer program manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 200 | 0.00% |
| 2020 | 194 | 0.00% |
| 2019 | 189 | 0.00% |
| 2018 | 172 | 0.00% |
| 2017 | 157 | 0.00% |
Average customer program manager salary over time
Customer program manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $105,176 | $50.57 | +3.9% |
| 2025 | $101,240 | $48.67 | +1.9% |
| 2024 | $99,347 | $47.76 | +1.6% |
| 2023 | $97,823 | $47.03 | +0.8% |
| 2022 | $97,046 | $46.66 | +1.9% |
Customer program manager jobs by state
Most common states for customer program managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 776 | 112% |
| 2 | Washington | 7,405,743 | 3,243 | 44% |
| 3 | Massachusetts | 6,859,819 | 2,073 | 30% |
| 4 | Utah | 3,101,833 | 886 | 29% |
| 5 | Rhode Island | 1,059,639 | 304 | 29% |
| 6 | Delaware | 961,939 | 280 | 29% |
| 7 | Oregon | 4,142,776 | 1,103 | 27% |
| 8 | New Hampshire | 1,342,795 | 356 | 27% |
| 9 | Montana | 1,050,493 | 281 | 27% |
| 10 | Virginia | 8,470,020 | 2,084 | 25% |
| 11 | Minnesota | 5,576,606 | 1,378 | 25% |
| 12 | Colorado | 5,607,154 | 1,271 | 23% |
| 13 | Connecticut | 3,588,184 | 776 | 22% |
| 14 | Wyoming | 579,315 | 125 | 22% |
| 15 | California | 39,536,653 | 8,433 | 21% |
| 16 | Illinois | 12,802,023 | 2,743 | 21% |
| 17 | Vermont | 623,657 | 129 | 21% |
| 18 | New Jersey | 9,005,644 | 1,776 | 20% |
| 19 | Idaho | 1,716,943 | 345 | 20% |
| 20 | North Dakota | 755,393 | 148 | 20% |
Most common cities for customer program managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Frankfort | 1 | 4% | $85,504 |
| 2 | Annapolis | 1 | 3% | $117,055 |
| 3 | Dover | 1 | 3% | $99,774 |
| 4 | Juneau | 1 | 3% | $112,375 |
| 5 | Lansing | 2 | 2% | $109,348 |
| 6 | Cherry Hill | 1 | 1% | $106,456 |
| 7 | Framingham | 1 | 1% | $105,463 |
| 8 | Hartford | 1 | 1% | $101,383 |
| 9 | Little Rock | 1 | 1% | $91,226 |
| 10 | Mountain View | 1 | 1% | $122,132 |
| 11 | Atlanta | 2 | 0% | $94,091 |
| 12 | Boston | 2 | 0% | $105,463 |
| 13 | Baton Rouge | 1 | 0% | $82,672 |
| 14 | Denver | 1 | 0% | $90,137 |
| 15 | Des Moines | 1 | 0% | $92,301 |
| 16 | Indianapolis | 1 | 0% | $84,358 |
| 17 | Montgomery | 1 | 0% | $82,096 |
Customer Program Manager job outlook: Expert opinions
Our panel of customer program manager experts
Oklahoma Baptist University
Western Carolina University
Auburn University at Montgomery
Maryville University
Azusa Pacific University
Dr. Daryl Green
Associate Professor of BusinessOklahoma Baptist University
College of Business
What are the biggest trends we'll see in the Customer Program Manager job market given the pandemic?
Dr. Daryl Green: I have been researching emerging employment trends for several years. While working for the Department of Energy as a senior engineer, I have served as a college recruiter. There were gaps in the students' skill sets compared to employers' needs. I later co-authored a book called Job Strategies for the 21st Century to provide students with the necessary tools for future employment. 2021 will be very difficult due to the pandemic. From my research, here are 2021 employment trends to consider:
-Global Market - We are connected! Since employers can tap into human resources across the world, students will compete against others across the globe.
-Students who understand this employment reality will be better prepared.
-AI and Automation - Artificial intelligence is disruptive technology. Companies can avoid the high expense of labor through automation. According to 2013 Oxford University study, nearly half of American jobs are at risk of being taken over by computers by 2033. Students need to understand AI technologies.
-New Work Model - 2020 brought in the explosion of working from home due to Covid-19. Employees already wanted to have more flexibility in life. They got it from employers. Companies responded by offering 70% of full-time workers the ability to work from home!
-Freelancing - Freelancing is part of the gig economy. It goes much further than Airbnb and Uber. In the gig economy, businesses hire independent contractors to perform individual jobs, called "gigs." The total freelancing income is almost $1 trillion. Therefore, students who have an entrepreneurial mindset will fare better.
-Digital & Ecommerce - Covid-19 ushered the digital economy. If companies did not have a digital platform in 2020 with the lockdowns, they did not exist. According to the Internet World Stats, there are currently 4,208,571, 287 internet users. Therefore, students cannot afford to miss this continuing trend of digital platforms.
Will there be an enduring impact of the coronavirus pandemic on Customer Program Managers?
Angela Sebby Ph.D.: While jobs may be slower to return to the capacity pre-Covid, the industry and tourism employment will rebound as people still want to travel and explore diverse foods, cultures, and experiences. However, the enduring impact will be the rapid onset of technology that allowed for limited contact with employees and others has become the new norm. Although human interaction is an important aspect of service in the tourism industry, employers have found that they can reduce the number of personal interactions but still deliver an acceptable level of quality service. What would have taken years to adopt, COVID created an amplified adoption.
What technical skills for a Customer Program Manager stand out to employers?
Angela Sebby Ph.D.: Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.
What soft skills should all Customer Program Managers possess?
TeWhan Hahn Ph.D.: Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.
Meaghan Goodman Ph.D.
Program Director & Assistant ProfessorMaryville University
Speech-Language Pathology
What's a day at work look like for a Customer Program Manager?
Meaghan Goodman Ph.D.: A bachelor's in communication sciences and disorders can prepare you for three different tracks. First, it can prepare you to become a licensed Speech-Language Pathology Assistant (SLPA). This is someone who works under a fully credential speech-language pathologist. Often times, they carryout intervention plans developed by a fully credentialed speech-language pathologist. If graduate school is on your horizon, a bachelor's degree in communication sciences and disorders will prepare you for acceptance into a Speech-Language Pathology program, or an Audiology program. If you are not accepted into a graduate program right away, working as a speech-language pathology assistant (SLPA) is a great way to get experience in the field!
What certifications/licenses/courses can have the biggest impact for Customer Program Managers?
Bala Musa Ph.D.: Digital literacy, cultural literacy, information technology, data management and human communication skills courses and certifications will continue to be relevant in the workplace.
What's a good job out of college for Customer Program Managers?
Bala Musa Ph.D.: A good job out of college is one that allows you to apply creative and critical thinking skills. Future work environments will require employees to innovate and adapt. Any job that helps you cultivate, sharpen and apply those skills will serve you and your organization well. It will prepare you to adapt in the face of change and future disruptions.