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What is a customer relations coordinator and how to become one
For many businesses, it's all about keeping the customers happy. Happy customers leave good reviews, tell their friends, and keep giving their business to the company. The customer relations coordinator is the person in charge of addressing customer concerns and keeping them happy.
The customer relations coordinator needs to be very good with people. They answer customer questions over the phone or via email and communicate the appropriate solutions to them. Often, they manage a whole team of people dedicated to providing customer service and ensuring that they meet customer satisfaction goals.
Customer relations coordinators can work in many different fields, from retail and hospitality to healthcare and tech services. Anywhere that people need help navigating the services on offer, the customer relations coordinator steps in to assist them. Fewer than half of customer relations coordinators have bachelor's degrees. Instead, most learn how to provide customer service through years of working directly with people.
What general advice would you give to a customer relations coordinator?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $37,953
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.80%
Asian 6.89%
Black or African American 11.04%
Hispanic or Latino 20.81%
Unknown 5.67%
White 54.79%
Genderfemale 65.90%
male 34.10%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer relations coordinator career paths
Key steps to become a customer relations coordinator
Explore customer relations coordinator education requirements
Start to develop specific customer relations coordinator skills
Skills Percentages Customer Service 23.68% Customer Relations 12.77% Customer Satisfaction 5.14% Customer Complaints 4.69% Credit Card Payments 3.90% Complete relevant customer relations coordinator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer relations coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer relations coordinator based on U.S. Bureau of Labor Statistics data and data from real customer relations coordinator resumes.Research customer relations coordinator duties and responsibilities
- Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
- Cash handling and POS experience.
- Cash handling, knowledge of basic POS system
- Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Prepare your customer relations coordinator resume
When your background is strong enough, you can start writing your customer relations coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer relations coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer relations coordinator resume templates
Build a professional customer relations coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer relations coordinator resume.
Apply for customer relations coordinator jobs
Now it's time to start searching for a customer relations coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer relations coordinator job
Are you a customer relations coordinator?
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Average customer relations coordinator salary
The average customer relations coordinator salary in the United States is $37,953 per year or $18 per hour. Customer relations coordinator salaries range between $27,000 and $52,000 per year.
What am I worth?
How do customer relations coordinators rate their job?
Customer relations coordinator reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.
I resolved consumer and retailer questions. That is gratifying.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
