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Customer service reprensentative education requirements

Updated January 8, 2025
2 min read
Usually, customer service reprensentatives don't need a college education. The most common degree for customer service reprensentatives is high school diploma with 41% graduates, with only 20% customer service reprensentative graduates earning bachelor's degree. Customer service reprensentatives who decided to graduate from college often finish University of Phoenix or University of Dayton. Some good skills to have in this position include inbound calls, customer interaction and computer system.

What education do you need to become a customer service reprensentative?

What degree do you need to be a customer service reprensentative?

The most common degree for customer service reprensentatives is high school diploma, with 41% of customer service reprensentatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 20% and bachelor's degree degree at 16%.
  • High School Diploma, 41%
  • Bachelor's, 20%
  • Associate, 16%
  • Diploma, 15%
  • Other Degrees, 8%

What should I major in to become a customer service reprensentative?

You should major in business to become a customer service reprensentative. 28% of customer service reprensentatives major in business. Other common majors for a customer service reprensentative include nursing and curriculum and instruction.

Best majors for customer service reprensentatives

20 best online courses for customer service reprensentatives

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service & Support For Customer Service Executives

udemy
4.5
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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

3. Customer Service Foundation

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4.5
(290)

An introductory course about understanding the foundations of Customer Service...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

6. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

7. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

8. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

12. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

13. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

14. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

15. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

19. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

20. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average customer service reprensentative salary by education level

According to our data, customer service reprensentatives with a Master's degree earn the highest average salary, at $43,061 annually. Customer service reprensentatives with a Bachelor's degree earn an average annual salary of $40,496.
Customer service reprensentative education levelCustomer service reprensentative salary
Master's Degree$43,061
High School Diploma or Less$33,309
Bachelor's Degree$40,496
Some College/ Associate Degree$35,116

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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