Customer service reprensentative job description

Fun Customer Service Income, Full and Part Time!

Whether you're looking for a career or some fun income, check us out at Blarney Castle! Maybe you're a retiree looking for a way to connect with your community or a student looking for summer income between semesters. Perhaps you'd just like a change of pace and something different! Either way we're looking for enthusiastic team players who want to be the heartbeat of a dynamic family-owned business.

Why Blarney Castle? We're the heartbeat of retail C-Store operations in Michigan! We're family-owned and have grown up in Michigan since our founding in 1933. Today we're delighted to have over 1,400 smart, experienced and fun team members across the state, all with one purpose in mind - building great customer experiences one person at a time.

Your Role As a customer service enthusiast, a.k.a Customer Service Associate, you're the point person for ensuring an exceptional customer experience. You will be able to unlock your inner creativity by doing things like greeting customers and helping them with purchases, building product displays that entice customer engagement, and building your career as part of Michigan's great C-Store team. You also get to contribute to a fun work environment along the way! You should also be prepared to stock shelves, exercise your basic math skills, handle cash and credit payments. keep the store clean and beautiful along with responsibly selling alcohol, tobacco and lottery products. Be ready to be flexible, since many of our locations have a deli and you may be cross-trained! Your role will be a fun and fast paced position, and if you enjoy these things we can't wait to meet you!

Do We Have Benefits? You bet! Our team members enjoy insurances and other benefits based on their full or part time schedule. Full-Time team members enjoy insurances including Medical & Prescription plan coverages, FSA, Dental, Vision, Short Term Disability, Life Insurances, Hospitalization, Accident and Critical Illness. We also offer PTO, Tuition Assistance Programs, Employee Assistance Plan, Identity Theft Protection, and Home Heating Discounts. Part-Time team members enjoy Dental and Vision insurance coverages. We also offer Tuition Assistance and our Employee Assistance Plan.

Your Skills You must be at least 18 years old, and be able to stand, bend, and reach along with occasionally lifting up to 50. We're also going to look closely at your ability to communicate and build a relationship throughout the time we get to know one another.
External Company Name: Blarney Castle Oil Co

External Company URL: www.blarneycastleoil.com

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Part Will You Play?

Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.

What Are We Looking For in This Role?
Minimum Qualifications

1yr call center experience required Proficient with microsoft word High Speed internet High School Diploma or EquivalentMust live in the US

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job DescriptionDo you love cosmetics? Do you love helping and providing quality customer service? This could be the perfect fit for you!
Virtual Call Center Representative needed for a temp to hire opportunity!!

We provide the equipment needed for the position, all you need to provide is internet and a great work ethic!

Position consists of inbound calls for a high profile brand of cosmetics. Must be in the Dallas/Ft. Worth Metroplex for this position.

Pay Range: $13.00-13.50 (base pay with opportunity to earn up to $1.50/hr more based on attendance and performance).

-Take inbound calls for order placement
- Up sell and cross sell additional items
- Answer inquiries while maintaining and updating the customer database
- Position is remote with equipment pickup in Irving area

Minimum Qualifications Required:
- 6 months Customer Service experience - call center
- Pleasant and professional telephone etiquette
- Ability to adapt to the fast-paced internet environment
- PC literate and basic typing skills
- Regular and punctual attendance is a must
- High School Diploma or equivalent

Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year’s Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com. Apply now for a chance to win!
Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.