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Customer service reprensentative skills for your resume and career
Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical customer service reprensentative skills. We ranked the top skills for customer service reprensentatives based on the percentage of resumes they appeared on. For example, 13.8% of customer service reprensentative resumes contained inbound calls as a skill. Continue reading to find out what skills a customer service reprensentative needs to be successful in the workplace.
15 customer service reprensentative skills for your resume and career
1. Inbound Calls
Here's how customer service reprensentatives use inbound calls:
- Answer inbound calls assist customers with balances, transfers within accounts, place stop payments, order checks.
- Answered inbound calls to place orders, process payments, provide account information, get shippingstatuses and updates.
2. Customer Interaction
Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.
Here's how customer service reprensentatives use customer interaction:
- Direct customer interaction managing cash and credit transactions* Managed customer service counter attending to customer concerns and issuing money orders* Maintained inventory
- Provide superior customer interaction by caring for escalated inquiry and proactively reviewing each account to offer value added products and services.
3. Computer System
Here's how customer service reprensentatives use computer system:
- Processed all data entry in the network computer system, .
- Received information regarding shipment not received or received damaged, prepared documentation to be keyed into computer system to balance inventory.
4. Service Problems
Here's how customer service reprensentatives use service problems:
- Solved and disseminated complex service problems to meet critical deadlines, ensuring safe operations, customer satisfaction and repeat business.
- Monitored and retained customers by providing product and service information; resolving product and service problems.
5. Billing Complaints
Here's how customer service reprensentatives use billing complaints:
- Resolve customers' service or billing complaints by performing activities such as account history review and adjusting bills.
- Resolved customer service or billing complaints by exchanging merchandise, adjusting bills and offering credit.
6. Credit Card
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
Here's how customer service reprensentatives use credit card:
- Greet customers entering store *Receive payments by cash, check, credit cards, coupons or automatic debits.
- Balanced cash register with all credit card, check and cash transactions.
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An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Here's how customer service reprensentatives use outbound calls:
- Provided temporary call center support during a busy season Inbound & Outbound calls Prepared shipment orders Answered customers questions about products
- Respond and initiate outbound calls to various operation departments to close routine residential and commercial calls regarding accounting and customer contracts.
8. Customer Accounts
Here's how customer service reprensentatives use customer accounts:
- Service customer accounts including billing adjustment, accounts status, service terminations, complaints, and troubleshooting, ect.
- Received and processed new customer accounts Maintained customer retention Answered customers questions and resolved grievances Retained information about new products and services
9. Customer Complaints
Here's how customer service reprensentatives use customer complaints:
- Interacted with customers to provide information by telephone in response to inquiries about products and services and resolve customer complaints.
- Resolved customer complaints, upgrading and canceling accounts.
10. Customer Inquiries
Here's how customer service reprensentatives use customer inquiries:
- Deliver customer satisfaction by facilitating customer inquiries accurately/promptly.
- Provide superior customer service Provide inbound/outbound phone support Answer customer inquiries pertaining to coverage determinations and/or appeals Maintain call center performance metrics
11. Customer Issues
Here's how customer service reprensentatives use customer issues:
- Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction.
- Work in conjunction with other departments to resolver customer issues.
12. Office Equipment
Here's how customer service reprensentatives use office equipment:
- Greet and receptionist Data entry, switchboard and use of all standard office equipment
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
13. Multi-Line
Here's how customer service reprensentatives use multi-line:
- Answered incoming phone calls on a multi-line phone while providing great customer service to schedule/cancel appointments for members and new clients.
- Answer Multi-Line Phones, Multi-task, Cashier.
14. Process Payments
Here's how customer service reprensentatives use process payments:
- Provide account information and process payments for cable television company * Schedule maintenance appointments * Notify company of fraudulent accounts
- Utilized operational systems to process payments for Wireless bill and accessories.
15. Contract Forms
Here's how customer service reprensentatives use contract forms:
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
5 Customer Service Reprensentative resume examples
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What skills help Customer Service Reprensentatives find jobs?
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List of customer service reprensentative skills to add to your resume
The most important skills for a customer service reprensentative resume and required skills for a customer service reprensentative to have include:
- Inbound Calls
- Customer Interaction
- Computer System
- Service Problems
- Billing Complaints
- Credit Card
- Outbound Calls
- Customer Accounts
- Customer Complaints
- Customer Inquiries
- Customer Issues
- Office Equipment
- Multi-Line
- Process Payments
- Contract Forms
- POS
- Generate Sales
- Process Applications
- Billing Inquiries
- Customer Calls
- Customer Contacts
- Sales Floor
- Direct Calls
- Guest Service
Updated January 8, 2025
Updated January 8, 2025