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Customer service, shipping and receiving skills for your resume and career
15 customer service, shipping and receiving skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide outstanding Customer Service by ensuring timely and accurate shipments under heavy deadlines for companies that manufacture high end technical products.
- Answered phones and provided information using customer service skills and provided advice regarding supplies or property including price and availability.
2. Shipping Receiving
- Warehouse shipping receiving distribute product to drivers
- Performed shipping receiving both physically and systematically.
3. Customer Orders
- Processed customer orders/changes/returns according to established departmental policy and procedures.
- Maintained warehouse inventory and data entry needed for customer orders.
4. Inventory Control
- Audited company Acknowledged in Discrepancy Report, researched for final disposition, and reported back to company inventory control department.
- Perform inventory control ensuring that inventory counts are correct, and investigating and correcting any shortages or discrepancies.
5. Purchase Orders
- Received and unloaded incoming merchandise and compared information on packing slip with purchase order to verify accuracy of shipment.
- Perform daily purchase order and receipt reconciliation.
6. Pallet Jack
- Unloaded and stored shipments using forklifts/motorized pallet jacks.
- Unloaded incoming trucks with pallet jack and continued to scan each box of goods and process them into the right area.
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The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Cashier and Sales Floor Clerk * Unloading Shipments from Trucks * Checking in Freight * Hot Steam Pressed Logos on Uniforms
- Received, unloaded trucks and scanned merchandise into inventory before moving products to sales floor or stockroom.
8. Computer System
- Worked in the warehouse filling customer's orders for conveyor belts using the company's computer system.
- Trained employees on the different products and the entry of them within the various computer systems.
9. Customer Inquiries
- Manage customer inquiries via phone/email/fax needing stock availability, pricing or scheduled service.
- Responded promptly to customer inquiries and assisted in different departments.
10. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Performed purchasing order administration and logistics tasks.
- Resolved problems concerning transportation, logistics systems, exports, and customer issues.
11. Order Entry
Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.
- Order Entry Rep: Entering orders from emails, fax and phone calls.
- Order entry required knowledge of aerospace codes and specifications.
12. Customer Complaints
- Handle and resolve customer complaints and special orders via phone, email and US mail.
- Investigated and resolved customer complaints with utmost respect towards the customer.
13. International Shipments
International shipping is the term used to describe the delivery of a single/ cluster of parcel deliveries in which the package is taken from one country and delivered in another. Since the sum of resources involved to obtain a parcel from one nation to another is more it results in international shipping to be more expensive than domestic deliveries.
- Prepared and managed all customs forms and processes for international shipments, including insurance declarations.
- Managed inventory, facilitated shipping and receiving of domestic and international shipments.
14. USPS
- Receive all incoming items from UPS, FedEx, USPS, Freight Carriers and customer walk ins.
- Process all incoming/outgoing mail (USPS, Certified, Registered and Express) within deadlines.
15. Inbound Calls
- Received inbound calls and correspondence from consumers for responds to inquiries, dissatisfaction and complaints.
- Answer inbound calls; trouble-shooting and respond to customer's emails regarding their game pieces.
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List of customer service, shipping and receiving skills to add to your resume
The most important skills for a customer service, shipping and receiving resume and required skills for a customer service, shipping and receiving to have include:
- Customer Service
- Shipping Receiving
- Customer Orders
- Inventory Control
- Purchase Orders
- Pallet Jack
- Sales Floor
- Computer System
- Customer Inquiries
- Logistics
- Order Entry
- Customer Complaints
- International Shipments
- USPS
- Inbound Calls
- Outbound Shipments
- Fed-Ex
- Customer Calls
- RF
- Sales Orders
- Order Processing
- DHL
- Customer Accounts
- POS
- Customer Issues
- BOL
- LTL
- QuickBooks
- Product Knowledge
- Space Availability
- Telephone Calls
- Cycle Counts
- Postage Meter
- Stock Shelves
- Shipment Data
- Customer Relations
- Customer Interaction
- Unload Trucks
- Route Materials
- Rectify Problems
- Stock Room
- UPS Worldship
- Bank Deposits
- Credit Card
- Phone Orders
- Store Merchandise
- Stock Merchandise
- Phone Lines
Updated January 8, 2025
