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Job outlook for customer solutions managers in the United States
Are customer solutions manager jobs in demand?
Customer solutions manager job and salary trends over time
Customer solutions manager jobs over time
Customer solutions manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 789 | 0.00% |
| 2020 | 780 | 0.00% |
| 2019 | 813 | 0.00% |
| 2018 | 808 | 0.00% |
| 2017 | 797 | 0.00% |
Average customer solutions manager salary over time
Customer solutions manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $107,422 | $51.65 | +3.2% |
| 2025 | $104,059 | $50.03 | +1.5% |
| 2024 | $102,570 | $49.31 | +1.4% |
| 2023 | $101,192 | $48.65 | +1.3% |
| 2022 | $99,869 | $48.01 | +3.2% |
Customer solutions manager jobs by state
Most common states for customer solutions managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 197 | 26% |
| 2 | Rhode Island | 1,059,639 | 223 | 21% |
| 3 | North Carolina | 10,273,419 | 1,882 | 18% |
| 4 | California | 39,536,653 | 6,266 | 16% |
| 5 | Ohio | 11,658,609 | 1,494 | 13% |
| 6 | Alaska | 739,795 | 99 | 13% |
| 7 | Arkansas | 3,004,279 | 373 | 12% |
| 8 | Wisconsin | 5,795,483 | 661 | 11% |
| 9 | Nevada | 2,998,039 | 342 | 11% |
| 10 | Iowa | 3,145,711 | 289 | 9% |
| 11 | Wyoming | 579,315 | 54 | 9% |
| 12 | Washington | 7,405,743 | 0 | 0% |
| 13 | New York | 19,849,399 | 0 | 0% |
| 14 | Delaware | 961,939 | 0 | 0% |
| 15 | Arizona | 7,016,270 | 0 | 0% |
| 16 | Oregon | 4,142,776 | 0 | 0% |
| 17 | Kansas | 2,913,123 | 0 | 0% |
| 18 | District of Columbia | 693,972 | 0 | 0% |
| 19 | Connecticut | 3,588,184 | 0 | 0% |
| 20 | Michigan | 9,962,311 | 0 | 0% |
Most common cities for customer solutions managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Needham | 1 | 3% | $107,343 |
| 2 | Tallahassee | 4 | 2% | $85,384 |
| 3 | Springfield | 2 | 2% | $92,917 |
| 4 | Cupertino | 1 | 2% | $149,268 |
| 5 | Atlanta | 4 | 1% | $90,187 |
| 6 | Irvine | 3 | 1% | $138,762 |
| 7 | Sacramento | 3 | 1% | $147,003 |
| 8 | Huntsville | 1 | 1% | $88,448 |
| 9 | Lansing | 1 | 1% | $105,604 |
| 10 | Santa Monica | 1 | 1% | $140,899 |
| 11 | San Francisco | 4 | 0% | $149,409 |
| 12 | Chicago | 2 | 0% | $95,913 |
| 13 | Denver | 2 | 0% | $101,852 |
| 14 | Los Angeles | 2 | 0% | $140,776 |
| 15 | Boston | 1 | 0% | $107,355 |
| 16 | Jacksonville | 1 | 0% | $82,878 |
| 17 | New York | 1 | 0% | $128,493 |
| 18 | Phoenix | 1 | 0% | $113,922 |
| 19 | Portland | 1 | 0% | $115,650 |
Customer Solutions Manager job outlook: Expert opinions
Our panel of customer solutions manager experts
California Polytechnic State University-San Luis Obispo
Informa Tech
TSIA
What general advice would you give to a Customer Solutions Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What will help Customer Solutions Managers increase their earning potential?
Yeqiang Lin Ph.D.: To maximize salary potential early in your career, focus on gaining diverse experiences and specialized skills that are in high demand, such as digital marketing, data analytics, and experience design. Pursuing certifications in experience design and management and attending industry networking events can also elevate your visibility and desirability to potential employers.
What general advice would you give to a Customer Solutions Manager?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
What technology do you think will become more important and prevalent for Customer Solutions Managers in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.