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Job outlook for customer support coordinators in the United States
Customer support coordinator job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer support coordinator job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer support coordinators are projected over the next decade.
Customer support coordinator salaries have increased 11% for customer support coordinators in the last 5 years.
There are over 270,836 customer support coordinators currently employed in the United States.
There are 259,956 active customer support coordinator job openings in the US.
The average customer support coordinator salary is $37,136.
Are customer support coordinator jobs in demand?
Customer support coordinator job and salary trends over time
Customer support coordinator jobs over time
Customer support coordinator job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 270,836 | 0.08% |
| 2020 | 275,324 | 0.08% |
| 2019 | 283,679 | 0.08% |
| 2018 | 279,031 | 0.08% |
| 2017 | 268,963 | 0.08% |
Average customer support coordinator salary over time
Customer support coordinator salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $37,136 | $17.85 | +3.2% |
| 2024 | $35,976 | $17.30 | +2.8% |
| 2023 | $34,981 | $16.82 | +2.6% |
| 2022 | $34,089 | $16.39 | +1.8% |
| 2021 | $33,478 | $16.10 | +1.8% |
Customer support coordinator jobs by state
Most common states for customer support coordinators
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 596 | 79% |
| 2 | Maine | 1,335,907 | 937 | 70% |
| 3 | Delaware | 961,939 | 536 | 56% |
| 4 | Iowa | 3,145,711 | 1,727 | 55% |
| 5 | West Virginia | 1,815,857 | 994 | 55% |
| 6 | New Mexico | 2,088,070 | 1,121 | 54% |
| 7 | Montana | 1,050,493 | 525 | 50% |
| 8 | Minnesota | 5,576,606 | 2,508 | 45% |
| 9 | Alabama | 4,874,747 | 2,175 | 45% |
| 10 | Nebraska | 1,920,076 | 856 | 45% |
| 11 | Idaho | 1,716,943 | 776 | 45% |
| 12 | South Dakota | 869,666 | 389 | 45% |
| 13 | New Hampshire | 1,342,795 | 576 | 43% |
| 14 | District of Columbia | 693,972 | 299 | 43% |
| 15 | Wyoming | 579,315 | 250 | 43% |
| 16 | Michigan | 9,962,311 | 3,937 | 40% |
| 17 | Oklahoma | 3,930,864 | 1,573 | 40% |
| 18 | Kansas | 2,913,123 | 1,163 | 40% |
| 19 | Massachusetts | 6,859,819 | 2,603 | 38% |
| 20 | Kentucky | 4,454,189 | 1,684 | 38% |
Most common cities for customer support coordinators
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Mason | 2 | 6% | $35,493 |
| 2 | Schaumburg | 2 | 3% | $42,857 |
| 3 | Annapolis | 1 | 3% | $42,378 |
| 4 | Alpharetta | 1 | 2% | $35,026 |
| 5 | Arlington Heights | 1 | 1% | $42,941 |
| 6 | Boca Raton | 1 | 1% | $36,889 |
| 7 | Cambridge | 1 | 1% | $50,687 |
| 8 | Atlanta | 2 | 0% | $35,068 |
| 9 | Denver | 2 | 0% | $40,681 |
| 10 | Houston | 2 | 0% | $37,294 |
| 11 | Jacksonville | 2 | 0% | $35,539 |
| 12 | Los Angeles | 2 | 0% | $49,445 |
| 13 | New York | 2 | 0% | $48,288 |
| 14 | San Francisco | 2 | 0% | $50,987 |
| 15 | Austin | 1 | 0% | $37,335 |
| 16 | Chandler | 1 | 0% | $37,299 |
| 17 | Chicago | 1 | 0% | $42,857 |
Customer Support Coordinator job outlook: Expert opinions
Our panel of customer support coordinator experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Support Coordinator?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Support Coordinator skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Customer Support Coordinators increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued