Customs entry clerk job description

Will be placing about 120 orders per day from customers via email requests and clients calling in

Will put orders into ERP system, each order has codes ranging from 8-16 numbers

Must accurately input order and serial numbers (RMAs entered, return material authorization)

Receives and enters customer new equipment orders and/or service repair orders.

Researches inventory issues. May specialize in new equipment orders or service repair

Receives and processes orders for monitoring equipment and supplies from customers or sales force via phone, fax and e-mail. Follows up on orders to ensure that delivery dates are within customer driven criteria.

Initiates service repair orders in response to customer calls.

Enters service repair orders and return material authorizations into Company database.

Contacts shipper to arrange equipment pickup.

Creates daily reports, including reports on orders, shipments and invoices

IF INTERESTED, PLEASE SEND YOUR RESUME TO

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

1. Are you sick of working for huge, uninspired companies where you feel like you are a cog in a wheel or a number in their system?

2. Would you rather be part of a smaller company with growth opportunities where you are actually treated like family?
3. Do you find joy in creating products that make people's lives more comfortable and enjoyable?
If you answer "no," to any of the above then please DO NOT apply. We only have a limited amount of seats on our bus and we are looking for the next AWESOME team member.
The work we do matters...we create custom foam products to make people's lives more comfortable.
Here's a little about us...
We exist to Glorify God and to serve our customers. We are family owned and have been in business for 74 years! #1 Rated Workplace Culture in Barberton, OH! We make custom foam parts for companies big & small! We have a positive, hardworking culture! (imagine Chick-fil-a, but without chicken in a manufacturing environment)
We are seeking an Order Entry Customer Service Specialist to become an integral part of our team! You will help coordinate incoming customer orders by comparing quotes and pricing--then input them into our system.
JOB PURPOSE
Reinforce a great customer experience through engagement and efficiency. Help uplift our company values, in all things, and protect the positive culture of the environment.
"Angelic with Passion": Kind, confident, humble, assertive and a strong desire to serve Process and distribute requests accurately and efficiently (aka Right & Fast!) Diligently document all communications (aka obsessively fanatical about notes & details) Important: Motivated by excellence, communication, learning & rock-star status! Enthusiastic problem solver, user of common sense and ability to self-manage Driven to work well within a team and excel in personal goals Actively participate in our Mission & Values Respectable character, professionalism and maturity… must understand these concepts! Strong project and time management. True meaning: "Every day is a full workload, complete with interruptions - AND tasks handled correctly, within time-frames given." Impressive communication & listening skills Must work hard, be allergic to gossip and negativity!
Hours : Full-time
Compensation: Competitive. Company matching 401k (up to 4%), eligible for bonuses, health benefits, paid time off & healthy team atmosphere.
DUTIES
These essential functions indicate the general nature and level of work expected in this position. These functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Team members may be asked to perform other duties as required and the responsibilities of the position may change.
Assists customers with orders and information regarding orders. Accurately types customer orders in software CMS system. Answer phones in a friendly and professional manner. Acts as a liaison with customers with regards to product status, resolving issues and coordinating flow of information. Ensures timely response to customers regarding material delays and shortage issues, order acknowledgments, shipping information or other information relating to order entry. Exhibits professional and courteous telephone demeanor, technical accuracy and conformance to company policies and practices. Recommends corrective services to adjust customer concerns. Seeks to know customers and understands their method of doing business. Works within the sales team as a resource and to ensure work flow procedures are carried out expeditiously. Suggests improvements to systems and procedures. Communicates with design, planning, manufacturing, shipping and other sales and marketing staff to gather and share information. Able to respond to positively and professionally in the midst of difficult situations to co-workers and customers alike.
REQUIREMENTS/QUALIFICATIONS:
— High School Diploma
— Proficient in MS Office suite, Email, Internet
— Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
— Ability to manage multiple tasks and achieve deadlines under pressure.
SKILLS/QUALIFICATIONS
Data Entry Skills, Customer Service, Customer Focus, Scheduling, Analyzing Information, Dealing with Complexity, Deadline-Oriented, Time Management, Problem Solving, Process Improvement.

Note: This is not a work from home position.
Company DescriptionMerryweather Foam is an industry leader in the fabrication and service of flexible foam products. For 74 years, we have served a diversified base of clients and industries, creating multiple paths for opportunity and growth.

We are a different kind of company, fiercely focused on serving our customers through teamwork and prompt service. As a family owned company, with 3 manufacturing locations, we are proud of our history and heritage of manufacturing. Most of our employees stay with us for a long time. It's not unusual to find people with 30+ years of experience on our team and sometimes even their children join our team after they graduate from school.

Merryweather Foam isn't a place for everyone. We are not slow-paced nor laid back. Each day, we look for new ways to adapt and grow. We challenge our team members to eliminate waste and improve processes on a regular basis, so if you are looking to belong to an organization that is driven by teamwork, focused on details, and values character and integrity, then please apply!

Mon-Fri 8am-5pm

Pay is $18-20/hour

CUSTOMER SERVICE/ORDER ENTRY

We have a fun, fast paced and friendly atmospheric wine warehouse located in Yamhill County looking for additional customer service/order entry representatives. This person would be an integral part of the customer service team with multi-functional responsibilities that focus on filing customer claims and is a critical element for the company’s ability to meet the needs of their customers.

Job Responsibilities include:

• Daily monitoring of emails and phone calls to fulfill customer requests regarding redirect of packages; return to sender packages; delay of delivery and call tag requests.
• Prepare timely communication with end customer and client regarding all steps of the package process, to maintain the positive customer experience.
• Proper filing of damage claims received from customer or UPS including research of packages and pricing details from client.
• Call tag preparation on UPS machine.
• Maintenance of claims log in “EXCEL” for an accurate payment to client.
• Company liaison with claims and tracking personnel of UPS, FEDEX and GSO.
• Prepare monthly reports that have requested shipping detail for all customers accessorial shipping charges
• Filing of all claim’s paperwork, in customers file.
• Other tasks that may be assigned by your supervisor.
• Answers, screens, and directs incoming telephone calls.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.

Experience required will include:

• Intermediate to advanced proficiency in Excel, Word, Access and Outlook
• Minimum of 3 years’ experience in a fast-paced customer service environment
• Knowledge of the wine industry highly desired

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PandoLogic. Keywords: Customer Service Representative, Location: Mcminnville, OR - 97128