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Damage appraiser skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical damage appraiser skills. We ranked the top skills for damage appraisers based on the percentage of resumes they appeared on. For example, 21.2% of damage appraiser resumes contained vehicle repairs as a skill. Continue reading to find out what skills a damage appraiser needs to be successful in the workplace.

15 damage appraiser skills for your resume and career

1. Vehicle Repairs

Here's how damage appraisers use vehicle repairs:

Inspect and estimate damaged vehicle repair costs, re-inspect and evaluate repaired vehicles to determine if they qualify for turn-back status.
Provide advice to claims personnel on vehicle repairs.

2. Parts Costs

Here's how damage appraisers use parts costs:

Provided claims personnel with expert advise on vehicle repair, parts costs, garage expertise.
Estimated labor and parts costs using automotive repair knowledge.

3. Process Claims

Process claims refers to the procedure an insurance agent follows once receiving a claim from an insured individual. This often includes reviewing, investigating, and deciding on whether the claim will be accepted or denied depending on the results of the insurer's investigation. This is a common procedure for all kinds of insurance including medical, auto, and liability insurance.

Here's how damage appraisers use process claims:

Process claims with insurance companies via fax or upload into their system using appropriate estimating and video software.
Write up estimates for customers; work closely with insurance staff to process claims.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how damage appraisers use customer service:

Covered a large territory to provide excellent customer service to southwestern Texas and New Mexico area
Provide exceptional customer service to all of Liberty Mutual internal and external customers.

5. Audatex

Here's how damage appraisers use audatex:

Provided insurance companies with total loss auto body damage appraisals using Audatex estimating systems.
Prepare original & supplemental estimates for the insurance companies using Audatex, CCC One & Mitchell.

6. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how damage appraisers use repair process:

Managed repair process from initial estimate to final delivery.
Managed GEICO's Direct Repair Facility Body Shop, Overseeing the complete repair process for damaged vehicles from beginning to end.

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7. Vehicle Damage

Vehicle damage can be described as a vehicle in the aftermath of an accident or destruction process. Car damages can range from small scratches to bigger dents. The kinds of vehicle damage vary.

Here's how damage appraisers use vehicle damage:

Take photos and write estimates of vehicle damage as per PA damage appraisers act and insurance company specifications.
Document and record vehicle damages, utilizing a computer, digital camera, and collision estimating software.

8. Insurance Claims

Here's how damage appraisers use insurance claims:

Handled insurance claims per company regulations.
Inspect, estimate, and evaluate first and third party auto insurance claims.

9. Auto Body Shops

Here's how damage appraisers use auto body shops:

Communicated Liberty Mutual SSP auto damage requirements to Auto body shop owners, writers and technicians as updates became available.
Assist Executive Secretary in administers exams and correspondence with Company and Auto Body Shop Industries.

10. Auto Repair Facilities

Here's how damage appraisers use auto repair facilities:

Negotiated total loss settlements with customers and repairs with auto repair facilities insuring fair settlements and quality, cost effective repairs.
Worked independently from my residence, traveling to auto repair facilities and customer residences to appraise damage to vehicles and homes.

11. Physical Damage Claims

Here's how damage appraisers use physical damage claims:

Worked on moderately complex physical damage claims that primarily require on-site inspection or face-to-face contact.
Resolve physical damage claims according to Company procedures and State requirements with limited supervision.

12. Restore Vehicles

Here's how damage appraisers use restore vehicles:

Prepared and submitted appraisals indicating costs for parts, materials and labor necessary to restore vehicles to their pre-damaged condition.
Completed appraisals of damaged vehicles in order to restore vehicles to pre-damage condition.

13. Repair-Cost Estimates

Here's how damage appraisers use repair-cost estimates:

Prepare documents for insurance companies to reflect repair-cost estimates and recommendations.
Prepare insurance forms to indicate repair-cost estimates and recommendations.

14. I-Car

I-Car stands for "Inter-Industry Conference on Auto Collision Repair". It is a non-profit, international organization that works and specializes in the evaluation and training of auto repairs. Being recognized by I-Car means that a person is trained and evaluated to perform high-quality, complete, and safe repairs.

Here's how damage appraisers use i-car:

Prepared and distributed estimate to customer or body shop; Issued payment as necessary; Received I-Car and Platinum Plus Certification
Estimated damages to customer's vehicles adhering to insurance company and I-CAR guidelines.

15. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how damage appraisers use adp:

Write estimated for auto damages or confirm total loss using ADP, Mitchell, and CCC One.
Trained to use ADP and Pathways estimating systems to create estimates.

5 Damage Appraiser resume examples

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What skills help Damage Appraisers find jobs?

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List of damage appraiser skills to add to your resume

The most important skills for a damage appraiser resume and required skills for a damage appraiser to have include:

Vehicle Repairs
Parts Costs
Process Claims
Customer Service
Audatex
Repair Process
Vehicle Damage
Insurance Claims
Auto Body Shops
Auto Repair Facilities

Physical Damage Claims
Restore Vehicles
Repair-Cost Estimates
I-Car
ADP
Market Value
Insurance Forms
Customer Vehicles
CCC Pathways
Damage Reports

SIU
Assess Damage
Insurance Policies
Claims Handling
Labor Costs
Direct Repair Programs
CSI
Arbitration
Property Damage Claims
Repair Damage

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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