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Data center operations supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical data center operations supervisor skills. We ranked the top skills for data center operations supervisors based on the percentage of resumes they appeared on. For example, 32.1% of data center operations supervisor resumes contained sla as a skill. Continue reading to find out what skills a data center operations supervisor needs to be successful in the workplace.

15 data center operations supervisor skills for your resume and career

1. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how data center operations supervisors use sla:

Escalate to support teams as per SLA's and Documented Procedures.
Reported job anomalies or failures to higher level resources according to established escalation standards ensuring adherence to SLA.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how data center operations supervisors use customer service:

Handled escalations regarding customer service issues or concerns.
Provide superior customer service and problem resolution.

3. Network Hardware

Here's how data center operations supervisors use network hardware:

Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.

4. HVAC

Here's how data center operations supervisors use hvac:

Partnered with Payless' Building Services Manager, implementing new HVAC equipment and new Electrical equipment.
Monitored irregularities within the facility and all infrastructures during the overnight hours including building environmental issues - electrical power and HVAC.

5. Mainframe

A mainframe is a high-performance digital computer used by large organizations for mission-critical applications, high transaction volumes, and reliable performance, designed for intensive high-speed computing for large-scale computing purposes that require greater availability and security which a smaller machine cannot offer.

Here's how data center operations supervisors use mainframe:

Trained operations staff in mainframe operations techniques and prepared appropriate system documentation and procedures.
Monitored mainframe operations to ensure system productivity and quality.

6. Level Agreements

Here's how data center operations supervisors use level agreements:

Created service level agreements and charge-back systems that met company business requirements and allocated costs appropriately.
Negotiate and maintain service level agreements related to computer facility operations customers.

7. Hardware Maintenance

Here's how data center operations supervisors use hardware maintenance:

Assembled and distributed weekly reports on power consumption, hardware maintenance, offsite tape storage, and infrastructure.

8. Computer Operations

Here's how data center operations supervisors use computer operations:

Balanced work was submitted to computer operations for further disposition and posting.
Reported to the Computer Operations Manager and directly supervised seven computer operators.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how data center operations supervisors use windows:

Led team that managed over 500 hosted clients and thousands of Windows and Unix hosts.
Organized/built/implemented a level 2 Windows support team to free up support in 2 data centers.

10. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how data center operations supervisors use disaster recovery:

Provided Data Center OS integration/migration, Business Continuity Planning, and Disaster Recovery exercises.
Developed SOPS and instructional documents needed for disaster recovery and business continuity.

11. Data Centers

Data centers refer to groups of computers to process or store large amounts of applications and data. These are typically found in very large corporations working with thousands of clients, such as hospitals or banks. Data centers allow large corporations to store and access client information and histories with ease.

Here's how data center operations supervisors use data centers:

Reported directly to the Data Center Director with full responsibility for delivering optimum service quality and shift cost-efficiency.
Process predetermined schedules using operational guidelines to achieve efficient and timely utilization of the Data Center.

12. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how data center operations supervisors use infrastructure:

Managed the entire project including researching/procuring the hardware, installing required infrastructure, and establishing backup policy/rotation for the entire company.
Monitored all infrastructure hardware and software including in-house e-Commerce website.

13. Data Operations

Here's how data center operations supervisors use data operations:

Served as night shift lead supervisor of tape operators, data operations for 25,500+ servers, tape libraries and backup systems.
Managed Data Operations and Client Setup teams.

14. Escalate

Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.

Here's how data center operations supervisors use escalate:

Use Remedy tracking system to document calls and escalate when needed to tech support.
Utilized Ticketing system 'Clarify' to resolve or escalate issues.

15. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how data center operations supervisors use linux:

Have working knowledge of VMware Vsphere 5.1including building Red Hat Linux VM's on an IBM platform.
Provided implementation and maintenance of hardware/software configurations for over 600+ Enterprise Windows & Linux systems.

What skills help Data Center Operations Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of data center operations supervisor skills to add to your resume

The most important skills for a data center operations supervisor resume and required skills for a data center operations supervisor to have include:

SLA
Customer Service
Network Hardware
HVAC
Mainframe
Level Agreements
Hardware Maintenance
Computer Operations
Windows
Disaster Recovery
Data Centers

Infrastructure
Data Operations
Escalate
Linux
Unix
Performance Reviews
NOC
Physical Security
SQL
ITIL
Tivoli

AS/400
Problem Resolution
Service Delivery
MVS
Computer System
EMC
HR
Batch Processing
Application Support
AIX

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Data Center Operations Supervisor Skills

Updated January 8, 2025

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