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Dealer support technician skills for your resume and career
13 dealer support technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Received the Customer Focused MVP for providing outstanding customer service solutions and remaining within adherence.
- Performed excellent customer service regarding merchant charges.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support and product information on an expansive array of products.
- Helped thousands of merchants with credit card funding issues and terminal technical support
3. Dealer Support
- Trained new employees for Dealer Support and Marine Support.
4. Sales Support
Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.
- Provided Sales support to Relationship Managers.
- Team Lead: To provide service and sales support to Dealers and the Dealer Finance employees.
5. Warranty Claims
Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.
- Worked with the Account Managers of Sears Company to closely monitor the warranty claims submitted by Sears repair services.
- Helped them to order parts and warranty claims on cars.
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- Performed Marketing Support, Dealer Customer Support activities.
- Deliver excellent customer support and service.
8. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Provided complex procedural instructions and technical troubleshooting to clients using POS equipment and software.
- Supported POS systems that interfaced with proprietary program
9. Computer System
- Typed in information for each job order preformed daily in to the computer system using Microsoft Word.
- Uploaded client's merchandise into computer system for future retrieval system.
10. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Provided remote assistance to customers experiencing technical issues using Microsoft Windows operating systems in locations outside of the United States.
- Performed Windows updates on remote machines to protect against security vulnerabilities.
11. Dealer Network
- Provide out of warranty troubleshooting assistance to the dealer network
12. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Assisted other with product knowledge and gained call center work experience.
- Introduced new products, promotions and utilized comprehensive product knowledge and enthusiastic personality to gain rapport with buyers.
13. HVAC
- Required obtainment of various licenses, certifications and knowledge pertaining to residential and commercial HVAC applications.
- Maintained a variety of HVAC units systems to protect against inefficient operation and physical deterioration.
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List of dealer support technician skills to add to your resume
The most important skills for a dealer support technician resume and required skills for a dealer support technician to have include:
- Customer Service
- Technical Support
- Dealer Support
- Sales Support
- Warranty Claims
- Return Authorizations
- Customer Support
- POS
- Computer System
- Windows
- Dealer Network
- Product Knowledge
- HVAC
Updated January 8, 2025
