What does a delivery assistant do?

A delivery assistant primarily assists delivery drivers in locating and delivering parcels to clients. They participate in loading and unloading packages, handling documents, coordinating with logistics staff, engaging with clients, and organizing and inspecting items to ensure quality and accuracy. They may also take calls to respond to inquiries, make calls to confirm details, locate receivers, and run errands as necessary. Moreover, they must assist drivers in conducting regular vehicle maintenance checks to ensure a safe and efficient workflow.
Delivery assistant responsibilities
Here are examples of responsibilities from real delivery assistant resumes:
- Manage product invoices, money, and GPS to meet deadlines to ensure customer satisfaction.
- Handle on-line complaints and sent/receive reports through USPS software.
- Train employees and supervisors to operate the system on the AS400 mainframe.
- Set up GPS and route in order to complete each delivery on time and efficiently.
- Utilize time management skills to facilitate the timely delivery and pickup of residential and corporate packages during the busy holiday season.
- Learned how to work electronic DIAD systems and collect signatures along with other necessary documents.
Delivery assistant skills and personality traits
We calculated that 27% of Delivery Assistants are proficient in DOT, Customer Service, and Pallets. They’re also known for soft skills such as Hand-eye coordination, Patience, and Sales skills.
We break down the percentage of Delivery Assistants that have these skills listed on their resume here:
- DOT, 27%
Inspected delivery vehicle to insure that the truck was operational under DOT standards and regulations.
- Customer Service, 13%
Assisted delivery drivers with timely distribution of product to local vendors, ensured accuracy of inventory all while delivering exceptional customer service
- Pallets, 6%
Participated in deliveries and unloaded pallet quantities as required.
- Cleanliness, 6%
Maintained the delivery vehicles cleanliness both inside and out.
- GPS, 6%
Assist driver with map and GPS directions to customers home or place of business.
- Delivery Vehicle, 5%
Loaded, unloaded, prepared and inspected delivery vehicle.
Common skills that a delivery assistant uses to do their job include "dot," "customer service," and "pallets." You can find details on the most important delivery assistant responsibilities below.
Hand-eye coordination. To carry out their duties, the most important skill for a delivery assistant to have is hand-eye coordination. Their role and responsibilities require that "drivers need to observe their surroundings at all times while operating a vehicle." Delivery assistants often use hand-eye coordination in their day-to-day job, as shown by this real resume: "job responsibilities included safe handling of package, customer service activities, safety coordination, and driving of company owned vehicles. "
Patience. Many delivery assistant duties rely on patience. "when driving through heavy traffic congestion, delivery drivers must remain calm and composed.," so a delivery assistant will need this skill often in their role. This resume example is just one of many ways delivery assistant responsibilities rely on patience: "resolve customer complaints regarding sales and service with patience, understanding, and respect. "
Sales skills. This is an important skill for delivery assistants to perform their duties. For an example of how delivery assistant responsibilities depend on this skill, consider that "driver/sales workers are expected to persuade customers to purchase new or different products." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a delivery assistant: "maintain the cleanliness of the sales buildings. ".
Visual ability. delivery assistant responsibilities often require "visual ability." The duties that rely on this skill are shown by the fact that "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." This resume example shows what delivery assistants do with visual ability on a typical day: "produce custom reports for clients using sql reporting, and visual studio 2008/2010 for development. "
Customer-service skills. Another common skill required for delivery assistant responsibilities is "customer-service skills." This skill comes up in the duties of delivery assistants all the time, as "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." An excerpt from a real delivery assistant resume shows how this skill is central to what a delivery assistant does: "excelled in customer relations during delivery of goods and maintained accountability for each item's safe delivery. "
Math skills. Another skill commonly found on delivery assistant job descriptions is "math skills." It can come up quite often in delivery assistant duties, since "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." Here's an example from a resume of how this skill fits into day-to-day delivery assistant responsibilities: "collect money and use math skills to make sure money was correct. "
The three companies that hire the most delivery assistants are:
- Slumberland Furniture123 delivery assistants jobs
- Havertys Furniture51 delivery assistants jobs
- Intermountain Healthcare27 delivery assistants jobs
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Delivery assistant vs. Warehouse/driver
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
These skill sets are where the common ground ends though. The responsibilities of a delivery assistant are more likely to require skills like "dot," "pallet jack," "product delivery," and "customer satisfaction." On the other hand, a job as a warehouse/driver requires skills like "math," "basic math," "cdl," and "load trucks." As you can see, what employees do in each career varies considerably.
Warehouse/drivers earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $34,924. On the other hand, delivery assistants are paid more in the retail industry with an average salary of $41,525.The education levels that warehouse/drivers earn slightly differ from delivery assistants. In particular, warehouse/drivers are 1.0% less likely to graduate with a Master's Degree than a delivery assistant. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Delivery assistant vs. Delivery driver/warehouse
A warehouse delivery driver is responsible for transporting goods and services from the warehouse to different assigned locations. Warehouse delivery drivers record the inventory materials receipt before and after delivery to ensure the merchandise's correct quantity and quality. They also maintain the condition of the engine and immediately detect inconsistencies to avoid delays in deliveries. A warehouse delivery driver assists customers with their inquiries and concerns and escalates complaints to management for resolution.
Each career also uses different skills, according to real delivery assistant resumes. While delivery assistant responsibilities can utilize skills like "dot," "pallets," "cleanliness," and "pallet jack," delivery driver/warehouses use skills like "math," "basic math," "cdl," and "warehouse operations."
On average, delivery driver/warehouses earn a lower salary than delivery assistants. Some industries support higher salaries in each profession. Interestingly enough, delivery driver/warehouses earn the most pay in the transportation industry with an average salary of $34,891. Whereas delivery assistants have higher pay in the retail industry, with an average salary of $41,525.In general, delivery driver/warehouses achieve similar levels of education than delivery assistants. They're 1.0% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Delivery assistant vs. Cook and delivery driver
A cook/delivery driver is responsible for the food preparation and delivering these food items to the customers. Cook/delivery drivers process the orders accurately and handle the food delivery based on the agreed time and location. They carefully inspect the food items before loading and unloading to the vehicle, ensuring its safe storage while on the road. A cook/delivery driver also processes payments, responds to customers' inquiries and concerns, and handles complaints by issuing replacement or refunds as needed. They should also adhere to strict sanitary standards and hygienic procedures at all times during operations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from delivery assistant resumes include skills like "dot," "pallets," "cleanliness," and "gps," whereas a cook and delivery driver is more likely to list skills in "clean kitchen," "food preparation," "pos," and "safety standards. "
Most cook and delivery drivers achieve a similar degree level compared to delivery assistants. For example, they're 1.2% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Delivery assistant vs. Package delivery driver
A package delivery driver is responsible for picking up parcels and merchandise from warehouse or distribution centers for deliveries to different destinations. Package delivery drivers should be cautious in moving items, most importantly fragile packages, following special instructions as needed. They inspect their vehicle's condition and conduct regular maintenance to prevent delays in operations and road failures. A package delivery driver ensures the receipt of packages upon delivery, responding to the customers' inquiries and concerns, and resolve and escalate complaints to the management immediately.
Even though a few skill sets overlap between delivery assistants and package delivery drivers, there are some differences that are important to note. For one, a delivery assistant might have more use for skills like "dot," "pallets," "cleanliness," and "pallet jack." Meanwhile, some responsibilities of package delivery drivers require skills like "cdl," "physical exams," "appearance guidelines," and "outdoor position. "
Package delivery drivers enjoy the best pay in the retail industry, with an average salary of $44,667. For comparison, delivery assistants earn the highest salary in the retail industry.In general, package delivery drivers hold similar degree levels compared to delivery assistants. Package delivery drivers are 1.2% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Types of delivery assistant
Updated January 8, 2025











