What does a delivery driver/warehouse associate do?
Delivery driver/warehouse associate responsibilities
Here are examples of responsibilities from real delivery driver/warehouse associate resumes:
- Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
- Sort packages by region, deliver packages to customers, handle cash-on-delivery payments, process business pickups, utilize DIAD board technology
Delivery driver/warehouse associate skills and personality traits
We calculated that 22% of Delivery Driver/Warehouse Associates are proficient in Customer Service, DOT, and Safety Regulations. They’re also known for soft skills such as Sales skills, Hand-eye coordination, and Customer-service skills.
We break down the percentage of Delivery Driver/Warehouse Associates that have these skills listed on their resume here:
- Customer Service, 22%
Delivered Excellent Customer Service and maintained friendly demeanor to sustain ongoing business relationships.
- DOT, 17%
Follow all DOT regulations and safety standards.
- Safety Regulations, 15%
Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
- CDL, 14%
Obtained Class B CDL and Forklift certification.
- OSHA, 12%
Handled manufacturing material according to OSHA guidelines.
- Pallets, 3%
Operated a forklift to lift and move pallets or metal structures and place in truck for deliveries.
Most delivery driver/warehouse associates use their skills in "customer service," "dot," and "safety regulations" to do their jobs. You can find more detail on essential delivery driver/warehouse associate responsibilities here:
Sales skills. One of the key soft skills for a delivery driver/warehouse associate to have is sales skills. You can see how this relates to what delivery driver/warehouse associates do because "driver/sales workers are expected to persuade customers to purchase new or different products." Additionally, a delivery driver/warehouse associate resume shows how delivery driver/warehouse associates use sales skills: "write customer orders and sales invoice according to company guidelines. "
Hand-eye coordination. Another soft skill that's essential for fulfilling delivery driver/warehouse associate duties is hand-eye coordination. The role rewards competence in this skill because "drivers need to observe their surroundings at all times while operating a vehicle." According to a delivery driver/warehouse associate resume, here's how delivery driver/warehouse associates can utilize hand-eye coordination in their job responsibilities: "deliver packages assist in coordination of delivery route"
Customer-service skills. This is an important skill for delivery driver/warehouse associates to perform their duties. For an example of how delivery driver/warehouse associate responsibilities depend on this skill, consider that "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a delivery driver/warehouse associate: "produced work order forms for customers, as well as collected payment for said product orders. ".
Math skills. A big part of what delivery driver/warehouse associates do relies on "math skills." You can see how essential it is to delivery driver/warehouse associate responsibilities because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." Here's an example of how this skill is used from a resume that represents typical delivery driver/warehouse associate tasks: "utilized math skills, read meters, interacted with customers"
Visual ability. Another crucial skill for a delivery driver/warehouse associate to carry out their responsibilities is "visual ability." A big part of what delivery driver/warehouse associates relies on this skill, since "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." How this skill relates to delivery driver/warehouse associate duties can be seen in an example from a delivery driver/warehouse associate resume snippet: "assist drivers with completing daily delivery routes * visual merchandising * inventory management"
See the full list of delivery driver/warehouse associate skills
The three companies that hire the most delivery driver/warehouse associates are:
- Battery Systems14 delivery driver/warehouse associates jobs
- Applied Industrial Technologies4 delivery driver/warehouse associates jobs
- TruckPro3 delivery driver/warehouse associates jobs
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Delivery driver/warehouse associate vs. Driver
Drivers are responsible for safely transporting people, packages, or goods from one destination to another. They should be familiar with the different routes that may be taken to reach the desired goal. They should be expert navigators and may use navigation apps to help them along the way. They should also be familiar with the basic mechanics of the vehicle they are using and the proper maintenance and cleaning needed to ensure that the car is running well. Drivers are expected to have excellent customer relation skills, a strong sense of direction, and superb organizations.
These skill sets are where the common ground ends though. The responsibilities of a delivery driver/warehouse associate are more likely to require skills like "osha," "pallets," "safety policies," and "safety standards." On the other hand, a job as a driver requires skills like "math," "basic math," "safety rules," and "post-trip inspections." As you can see, what employees do in each career varies considerably.
Drivers really shine in the manufacturing industry with an average salary of $39,688. Comparatively, delivery driver/warehouse associates tend to make the most money in the insurance industry with an average salary of $38,004.The education levels that drivers earn slightly differ from delivery driver/warehouse associates. In particular, drivers are 0.4% more likely to graduate with a Master's Degree than a delivery driver/warehouse associate. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Delivery driver/warehouse associate vs. Route driver
A Route Driver is responsible for delivering and transporting supplies or goods within an allotted time. The tasks will vary upon the organization or industry that a Route Driver works for, however, most of the time, the duties will revolve around picking up and dropping off packages at particular destinations ranging from homes to establishments, and communicating with customers. Furthermore, Route Drivers must keep their vehicles in clean and sound condition, report to supervisors should there be any issue, and adhere to the company policies and regulations at all times.
In addition to the difference in salary, there are some other key differences worth noting. For example, delivery driver/warehouse associate responsibilities are more likely to require skills like "safety regulations," "osha," "pallets," and "safety policies." Meanwhile, a route driver has duties that require skills in areas such as "pickup," "necessary paperwork," "tractor trailer," and "customer satisfaction." These differences highlight just how different the day-to-day in each role looks.
Route drivers earn a higher average salary than delivery driver/warehouse associates. But route drivers earn the highest pay in the manufacturing industry, with an average salary of $47,349. Additionally, delivery driver/warehouse associates earn the highest salaries in the insurance with average pay of $38,004 annually.Average education levels between the two professions vary. Route drivers tend to reach similar levels of education than delivery driver/warehouse associates. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Delivery driver/warehouse associate vs. Driver/installer
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from delivery driver/warehouse associate resumes include skills like "safety regulations," "osha," "pallets," and "safety standards," whereas a driver/installer is more likely to list skills in "safety procedures," "pickup," "dollies," and "dryers. "
Driver/installers earn the best pay in the education industry, where they command an average salary of $43,857. Delivery driver/warehouse associates earn the highest pay from the insurance industry, with an average salary of $38,004.Most driver/installers achieve a similar degree level compared to delivery driver/warehouse associates. For example, they're 0.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Delivery driver/warehouse associate vs. Warehouse/driver
Even though a few skill sets overlap between delivery driver/warehouse associates and warehouse/drivers, there are some differences that are important to note. For one, a delivery driver/warehouse associate might have more use for skills like "dot," "osha," "safety policies," and "safety standards." Meanwhile, some responsibilities of warehouse/drivers require skills like "math," "basic math," "electric pallet jack," and "pickup. "
Warehouse/drivers enjoy the best pay in the manufacturing industry, with an average salary of $34,924. For comparison, delivery driver/warehouse associates earn the highest salary in the insurance industry.warehouse/drivers reach similar levels of education compared to delivery driver/warehouse associates, in general. The difference is that they're 0.5% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Types of delivery driver/warehouse associate
Updated January 8, 2025











