For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
* Create a positive and productive working environment consistent with Dent Wizard's core values
* Lead, coach and develop team to drive productivity and retention
* Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
* Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
* Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
* Participate in field town hall communications
Customer Engagement (30%)
* Ensure fulfillment of services meets customer expectations
* Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
* Maintain knowledge of customer pricing and service expectations.
* Expediently address customer, operational, and performance concerns.
* Identify and implement value-added customer solutions
Driving Performance (20%)
* Drive talent selection and hiring for area roles needed
* Deliver operating performance in terms of LSR, Employee Engagement and Retention
* Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
* Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
* Coordinate supplies and parts ordering management
Administration (20%)
* Coordinate supplies and parts ordering management
* Troubleshoot most critical operational issues
* Maintain clean, organized work areas that meet DW's compliance (EHS) standards
* Support and adhere to DW's policies and procedures on ethics standards and commitments
* Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
Competencies Required
* Lead and coach technicians
* Results Orientation
* Systems Thinking / Process Improvement
* Agility
* Initiative
* Influence
* Customer Focus
* Apply Knowledge
Position Requirements
* Proven ability to manage, coach, and lead others.
* 3 years proven operations experience in a similar type of environment.
* Auto and reconditioning industry experience preferred.
Physical Job Requirements
* Continuous viewing from and inputting data to a computer screen.
* Travel as necessary (up to 20%).
Drug Policy
* All applicants being considered for employment must pass a pre-employment drug screening and background check.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$65,000.00 - $80,000.00/Year
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
* ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at *************************.
$65k-80k yearly 41d ago
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Automotive Technician
Dent Wizard International 4.6
Dent Wizard International job in Greensboro, NC
For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
Associate Automotive Technician
Bring your mechanical skills to Dent Wizard as an Automotive Technician and join a growing team today! We are hiring an entry-level Technician to accurately diagnose equipment failures, remove and replace parts as necessary, and repair any necessary mechanical or electrical issues. This position will perform routine maintenance and will be given the opportunity to work on several domestic and foreign vehicles. Technicians will learn specialized diagnostics and repairs of engines, electronic systems, drive trains, suspensions, brakes, heating & air conditioning.
What you'll do:
* Use manual and computerized diagnostic methods to identify and isolate issues and potential problems
* Perform quality routine services and maintenance including oil and tire changes Repairs or replaces worn, old or defective auto parts
* Test parts and systems to ensure they are working correctly
* Keep accurate logs of all work performed
* Comply with Dent Wizard safety practices, policies and protocols
* Maintain a clean work area and ensures equipment and tools are in safe, usable condition
What we're looking for:
* 6 months of professional automotive mechanic experience
* Problem Solving Skills
* Ability to work in a team environment
What We Offer:
* Excellent benefits - medical, dental, vision, 401(k), paid vacation, and more
* Awesome perks - tools and supplies, Dent Wizard "gear", and more
* Supportive team - work with a fun, dynamic crew that's got your back
All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category, and conducted in accordance with applicable laws and regulations.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$21.00-$25.00/Hour
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
* ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at *************************.
$21-25 hourly 7d ago
Automotive Customer Service Specialist
Grease Monkey #41 4.0
Greensboro, NC job
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service
Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer
Other Duties and Responsibilities
Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary
Working Conditions
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
$31k-38k yearly est. 5d ago
Automotive Assistant Manager
Grease Monkey 4.0
Greensboro, NC job
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Write and mail customer thank you notes
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$37k-61k yearly est. Auto-Apply 60d+ ago
District Manager
Grease Monkey 4.0
Kernersville, NC job
Looking for people who want to make a impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations.
Responsibilities
District managers are required to be able to perform center manager duties
District managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times.
Dm's will collect and review KPI'S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed.
Daily recap, Dm's must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day.
Agenda for the following weeksent no later than saturday 7pm to RM
DM'S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES.
Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you.
Deal with claims, warranties, customer complaints that exceed $100 or your store leadership's abilities.
Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect.
Grow the business, increase customer count sign up new and maintain current fleet accounts
Hire for your market, conduct interviews, recruit, always looking to get better.
Manage social media customer feedback, google reviews good and bad should be called and action taken if required.
Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly.
Verify and place or approve all orders staying within the budgets and not running out of product.
Respond to all emails especially closing emails from your teams with detail, professionalism and positivity.
Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally.
Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win.
All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale.
Expectations
Work 5 days 50 hrs in stores but engaged and available when needed.
To be a true leader and build a team that enjoys, takes pride in their work
Increase sales, control cost and ensure profitability
Teach and train, coach and motivate help your teams bonus
Give good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time.
Performance management
Ensure customer and employee experience is great!
Will need to work a couple Saturdays a month.
Strengths needed for a position
Leadership skills, conflict resolution skills and listening to learn
Self Motivated to work with little to no supervision
Accepting of responsibility for all things and people in your charge
Communication and computer skills excel,word, email, text,zoom
Primary focus should be
Making sure each employee and customer has a great experience
Recruiting, Staffing the business for growth while controlling cost to ensure profitability
Teach , train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have.
Delivering on KPI'S to include sales, customer count, payroll cost and profitability.
Employee and customer safety to include workers comp or shop liability
Secondary focus should be
Facility and equipment repairs and maintenance
Curb appeal
Recruiting
Fleet account management
Online training completion
When the job is done well the positive impacts are
For Company
Profitability and continued growth of new locations
Reduced turnover, longer tenured staff especially at key positions
Increased customer counts
For Teammates
Promotion opportunities
Performance based pay rate increases
Bonuses
Job security
For Customers
Better and more consistent service that exceeds their expectations
Trust that Aplus automotive will Alway do the right thing
When the job is not done well the negative impacts are
For Company
Lost business, decreasing customer counts, less profitable, less growth
Employee turnover and poor morale
For Teammates
Less opportunities for growth and less opportunities for compensation increases
Less enjoyable place to work
For Customers
Less trust in our ability to deliver on the service they paid for
Extended service times and less familiarity with our staff
Compensation: $90,000.00 per year
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$90k yearly Auto-Apply 60d+ ago
Automotive Customer Service Specialist
Grease Monkey 4.0
Greensboro, NC job
Benefits:
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service
Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer
Other Duties and Responsibilities
Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary
Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$31k-38k yearly est. Auto-Apply 60d+ ago
Automotive Lube Technician
Grease Monkey 4.0
Greensboro, NC job
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview During the Full Service Oil Change, the lube technician is responsible for servicing and inspecting the complete underside of the vehicle quickly, safely, and accurately. The lube technician must pay careful attention that only the proper gaskets and drain plugs are installed, the vehicle is greased, the gear boxes checked, the oil filter is tight, and there are no leaks after installation. Essential Duties and Responsibilities
Work safely, wear safety gear, keep work area clean and organized. Protect pit opening with bay net when not occupied by vehicle
Use Echo System
Perform visual inspection of vehicle undercarriage, document any unusual conditions
Obtain correct oil filter, Drain oil, Inspect oil drain plug and gasket. Replace bottom-side oil filter, when applicable
Check/fill gear boxes
Perform additional services, such as fuel filters, transmissions and differentials, when applicable
Assist with performing pressure and leak check
Perform visual inspection of belts, hoses, and other hood compartment components, document unusual conditions. Assist with performing pressure and leak check
Lubricate chassis, when applicable Install a tamper seal on all plugs
Assist with final safety and quality check
Other Duties and Responsibilities In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor. Job Qualifications
Customer service skills Basic literacy (ready, writing, math skills) Verbal communication skills
Ability and license to operate motor vehicles
Ability to properly use mechanical hand tools
Attention to detail
Previous experience or training - Minimum 3 months actual experience or supervised training as a lube technician required
Working Conditions Materials Used: Automotive oils, fluids and lubricants. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$23k-29k yearly est. Auto-Apply 60d+ ago
Automotive Center Manager
Grease Monkey #41 4.0
Greensboro, NC job
Job DescriptionBenefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
The center manager is required to perform assistant manager duties and below
Responsibilities:
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Employee Supervision and Management
The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Write and mail customer thank you notes
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
$32k-55k yearly est. 10d ago
Automotive Customer Service Specialist
Grease Monkey #41 4.0
High Point, NC job
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service
Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer
Other Duties and Responsibilities
Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary
Working Conditions
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
$31k-38k yearly est. 8d ago
Automotive Lube Technician
Grease Monkey 4.0
High Point, NC job
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview During the Full Service Oil Change, the lube technician is responsible for servicing and inspecting the complete underside of the vehicle quickly, safely, and accurately. The lube technician must pay careful attention that only the proper gaskets and drain plugs are installed, the vehicle is greased, the gear boxes checked, the oil filter is tight, and there are no leaks after installation. Essential Duties and Responsibilities
Work safely, wear safety gear, keep work area clean and organized. Protect pit opening with bay net when not occupied by vehicle
Use Echo System
Perform visual inspection of vehicle undercarriage, document any unusual conditions
Obtain correct oil filter, Drain oil, Inspect oil drain plug and gasket. Replace bottom-side oil filter, when applicable
Check/fill gear boxes
Perform additional services, such as fuel filters, transmissions and differentials, when applicable
Assist with performing pressure and leak check
Perform visual inspection of belts, hoses, and other hood compartment components, document unusual conditions. Assist with performing pressure and leak check
Lubricate chassis, when applicable Install a tamper seal on all plugs
Assist with final safety and quality check
Other Duties and Responsibilities In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.Job Qualifications
Customer service skills Basic literacy (ready, writing, math skills) Verbal communication skills
Ability and license to operate motor vehicles
Ability to properly use mechanical hand tools
Attention to detail
Previous experience or training - Minimum 3 months actual experience or supervised training as a lube technician required
Working Conditions Materials Used: Automotive oils, fluids and lubricants. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$23k-29k yearly est. Auto-Apply 60d+ ago
District Manager
Grease Monkey 4.0
Kernersville, NC job
Looking for people who want to make a impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations.
Responsibilities
District managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times.
Dm's will collect and review KPI'S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed.
Daily recap, Dm's must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day.
Agenda for the following weeksent no later than saturday 7pm to RM
DM'S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES.
Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you.
Deal with claims, warranties, customer complaints that exceed $100 or your store leadership's abilities.
Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect.
Grow the business, increase customer count sign up new and maintain current fleet accounts
Hire for your market, conduct interviews, recruit, always looking to get better.
Manage social media customer feedback, google reviews good and bad should be called and action taken if required.
Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly.
Verify and place or approve all orders staying within the budgets and not running out of product.
Respond to all emails especially closing emails from your teams with detail, professionalism and positivity.
Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally.
Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win.
All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale.
Expectations
Work 5 days 50 hrs in stores but engaged and available when needed.
To be a true leader and build a team that enjoys, takes pride in their work
Increase sales, control cost and ensure profitability
Teach and train, coach and motivate help your teams bonus
Give good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time.
Performance management
Ensure customer and employee experience is great!
Strengths needed for a position
Leadership skills, conflict resolution skills and listening to learn
Self Motivated to work with little to no supervision
Accepting of responsibility for all things and people in your charge
Communication and computer skills excel,word, email, text,zoom
Primary focus should be
Making sure each employee and customer has a great experience
Recruiting, Staffing the business for growth while controlling cost to ensure profitability
Teach , train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have.
Delivering on KPI'S to include sales, customer count, payroll cost and profitability.
Employee and customer safety to include workers comp or shop liability
Secondary focus should be
Facility and equipment repairs and maintenance
Curb appeal
Recruiting
Fleet account management
Online training completion
When the job is done well the positive impacts are
For Company
Profitability and continued growth of new locations
Reduced turnover, longer tenured staff especially at key positions
Increased customer counts
For Teammates
Promotion opportunities
Performance based pay rate increases
Bonuses
Job security
For Customers
Better and more consistent service that exceeds their expectations
Trust that Aplus automotive will Alway do the right thing
When the job is not done well the negative impacts are
For Company
Lost business, decreasing customer counts, less profitable, less growth
Employee turnover and poor morale
For Teammates
Less opportunities for growth and less opportunities for compensation increases
Less enjoyable place to work
For Customers
Less trust in our ability to deliver on the service they paid for
Extended service times and less familiarity with our staff
Compensation: $70,000.00 per year
Let's talk about the SpeeDee Service Difference:
Local Ownership
Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
Quality Service
SpeeDee was built on a solid commitment to customer service.
Training and Certification
SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.
Multi-Point Courtesy Check and Service Review
Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
Free Top-Off Service
To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
Maintenance Records
If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
Affordable Rates
Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
You Decide
It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary!
Compensation: $55,000.00 per year
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$55k-70k yearly Auto-Apply 60d+ ago
Automotive Assistant Manager
Grease Monkey 4.0
High Point, NC job
Benefits:
Flexible schedule
Paid time off
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The assistant manager must be able to perform all store positions besides the center manager duties. Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Write and mail customer thank you notes
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$37k-60k yearly est. Auto-Apply 60d+ ago
Automotive Technician
Dent Wizard 4.6
Dent Wizard job in Greensboro, NC
For a quick application text APPLY1 to 82174
Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
Associate Automotive Technician
Bring your mechanical skills to Dent Wizard as an Automotive Technician and join a growing team today! We are hiring an entry-level Technician to accurately diagnose equipment failures, remove and replace parts as necessary, and repair any necessary mechanical or electrical issues. This position will perform routine maintenance and will be given the opportunity to work on several domestic and foreign vehicles. Technicians will learn specialized diagnostics and repairs of engines, electronic systems, drive trains, suspensions, brakes, heating & air conditioning.
What you'll do:
Use manual and computerized diagnostic methods to identify and isolate issues and potential problems
Perform quality routine services and maintenance including oil and tire changes Repairs or replaces worn, old or defective auto parts
Test parts and systems to ensure they are working correctly
Keep accurate logs of all work performed
Comply with Dent Wizard safety practices, policies and protocols
Maintain a clean work area and ensures equipment and tools are in safe, usable condition
What we're looking for:
6 months of professional automotive mechanic experience
Problem Solving Skills
Ability to work in a team environment
What We Offer:
Excellent benefits - medical, dental, vision, 401(k), paid vacation, and more
Awesome perks - tools and supplies, Dent Wizard “gear”, and more
Supportive team - work with a fun, dynamic crew that's got your back
All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category, and conducted in accordance with applicable laws and regulations.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$21.00-$25.00/Hour
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at *************************.
$21-25 hourly Auto-Apply 8d ago
Automotive Customer Service Specialist
Grease Monkey 4.0
High Point, NC job
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service
Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer
Other Duties and Responsibilities
Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary
Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$31k-38k yearly est. Auto-Apply 60d+ ago
Automotive Center Manager
Grease Monkey 4.0
Kernersville, NC job
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities:
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Employee Supervision and Management The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Write and mail customer thank you notes
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$32k-55k yearly est. Auto-Apply 60d+ ago
Automotive Lube Technician
Grease Monkey #41 4.0
High Point, NC job
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
During the Full Service Oil Change, the lube technician is responsible for servicing and inspecting the complete underside of the vehicle quickly, safely, and accurately. The lube technician must pay careful attention that only the proper gaskets and drain plugs are installed, the vehicle is greased, the gear boxes checked, the oil filter is tight, and there are no leaks after installation.
Essential Duties and Responsibilities
Work safely, wear safety gear, keep work area clean and organized. Protect pit opening with bay net when not occupied by vehicle
Use Echo System
Perform visual inspection of vehicle undercarriage, document any unusual conditions
Obtain correct oil filter, Drain oil, Inspect oil drain plug and gasket. Replace bottom-side oil filter, when applicable
Check/fill gear boxes
Perform additional services, such as fuel filters, transmissions and differentials, when applicable
Assist with performing pressure and leak check
Perform visual inspection of belts, hoses, and other hood compartment components, document unusual conditions. Assist with performing pressure and leak check
Lubricate chassis, when applicable Install a tamper seal on all plugs
Assist with final safety and quality check
Other Duties and Responsibilities
In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.
Job Qualifications
Customer service skills Basic literacy (ready, writing, math skills) Verbal communication skills
Ability and license to operate motor vehicles
Ability to properly use mechanical hand tools
Attention to detail
Previous experience or training - Minimum 3 months actual experience or supervised training as a lube technician required
Working Conditions
Materials Used: Automotive oils, fluids and lubricants. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
$23k-29k yearly est. 8d ago
Automotive Assistant Manager
Grease Monkey 4.0
Salisbury, NC job
Benefits:
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee files
Center Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
Write and mail customer thank you notes
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$36k-59k yearly est. Auto-Apply 60d+ ago
Automotive Customer Service Specialist
Grease Monkey 4.0
Salisbury, NC job
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service
Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer
Other Duties and Responsibilities
Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary
Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
For a quick application text APPLY1 to 82174
Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
Create a positive and productive working environment consistent with Dent Wizard's core values
Lead, coach and develop team to drive productivity and retention
Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
Participate in field town hall communications
Customer Engagement (30%)
Ensure fulfillment of services meets customer expectations
Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
Maintain knowledge of customer pricing and service expectations.
Expediently address customer, operational, and performance concerns.
Identify and implement value-added customer solutions
Driving Performance (20%)
Drive talent selection and hiring for area roles needed
Deliver operating performance in terms of LSR, Employee Engagement and Retention
Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
Coordinate supplies and parts ordering management
Administration (20%)
Coordinate supplies and parts ordering management
Troubleshoot most critical operational issues
Maintain clean, organized work areas that meet DW's compliance (EHS) standards
Support and adhere to DW's policies and procedures on ethics standards and commitments
Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
Competencies Required
Lead and coach technicians
Results Orientation
Systems Thinking / Process Improvement
Agility
Initiative
Influence
Customer Focus
Apply Knowledge
Position Requirements
Proven ability to manage, coach, and lead others.
3 years proven operations experience in a similar type of environment.
Auto and reconditioning industry experience preferred.
Physical Job Requirements
Continuous viewing from and inputting data to a computer screen.
Travel as necessary (up to 20%).
Drug Policy
All applicants being considered for employment must pass a pre-employment drug screening and background check.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$65,000.00 - $80,000.00/Year
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at *************************.
$65k-80k yearly Auto-Apply 40d ago
Automotive Hood Technician
Grease Monkey #41 4.0
High Point, NC job
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
During the Full Service Oil Change, the hood technician is responsible for performing all of the services in the engine compartment. The hood technician is also responsible for directing the activities in the bay area, ensuring that the service has been thoroughly completed and recorded on the Work Order.
Essential Duties and Responsibilities
Work safely, wear safety gear, keep work area clean and organized.
Use Echo System / Echo services and vehicle information
Direct the vehicle into the bay
Place fender covers on the vehicle
Perform light check and check/fill automatic transmission fluid(when applicable), condition and level of oil, power steering fluid, windshield washer fluid, coolant, battery electrolyte
Remove and check emissions components: Replace top-side oil filter, when applicable. air filter, cabin air filter, breather, and radiator cap. Deliver emissions components to center manager for customer presentation. when applicable Install emissions components
Perform visual inspection of belts, hoses, and other hood compartment components, document unusual conditions
Perform additional services, as needed, perform final safety and quality check
Record information on Work Order
Other Duties and Responsibilities
In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.
Job Qualifications
Customer service skills Basic literacy (ready, writing, math skills) Verbal communication skills
Ability and license to operate motor vehicles
Ability to properly use mechanical hand tools
Attention to detail
Previous experience or training - Minimum 3 months actual experience or supervised training as a hood technician required
Working Conditions
Materials Used: Automotive oils, fluids and lubricants, windshield washer fluid, battery electrolyte. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement