How to hire a desk service coordinator

How to hire a desk service coordinator, step by step

Here's a step-by-step desk service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a desk service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new desk service coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a desk service coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A desk service coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, desk service coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents desk service coordinator salaries for various positions.

   Type of Desk Service Coordinator	Description	Hourly rate
   Desk Service Coordinator		$12-21
   Office Manager	Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well... Show more	$14-29
   Customer Service Desk	The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Front Desk
   • Data Entry
   • Contract Terms
   • Scheduling Appointments
   • Service Desk
   • Desk Operations
   • Desk Assistants
   • Computer System
   • Telephone Calls
   • Customer Complaints
   • Troubleshoot
   • Sales Floor
   • Emergency Response Situations

   Check all skills

   Responsibilities:

   • Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
   • Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
   • Process cash, credit card, EBT and WIC payments.
   • Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

3. Make a budget

   Including a salary range in your desk service coordinator job description is one of the best ways to attract top talent. A desk service coordinator can vary based on:

   • Location. For example, desk service coordinators' average salary in west virginia is 38% less than in new york.
   • Seniority. Entry-level desk service coordinators 40% less than senior-level desk service coordinators.
   • Certifications. A desk service coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a desk service coordinator's salary.

   Average desk service coordinator salary

   $16.82hourly

   $34,995 yearly

   ---

   Entry-level desk service coordinator salary

   $27,000 yearly salary

   Updated December 23, 2025

4. Writing a desk service coordinator job description

   A desk service coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a desk service coordinator job description:

   Desk service coordinator job description example

   WHAT MAKES VOA SPECIAL?Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve-our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver's homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado's most vulnerable citizens.
   
   JOB SUMMARYThe Brandon Courtyard Front Desk Service Coordinator supports the Permanent Supportive Housing Case Managers in the delivery of appropriate housing stability and support services for residents as indicated by Housing First, Trauma Informed Care, and Critical Time Intervention service modalities. Job duties include maintaining the safety and wellbeing of residents consisting of monitoring the front desk area of the property, coordinating with PSH Case Managers and Supervisory Case Managers on client needs, maintaining client files and program data entry/ maintenance and other duties as necessary. Further, the Brandon Courtyard Front Desk Service Coordinator will have an expertise on mental health services and may develop specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.
   
   + Ensures that the resident's voice is heard, and when appropriate the resident's ideas play a prominent role in programming.
   
   + Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
   
   + Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
   
   + Monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of the residents. Assists in relocating residents as needed and securing emergency housing.
   
   + Clearly documents all client interactions. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
   
   + Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
   
   + Handles crisis situations in a calm and professional manner, and reports critical incidents promptly as required. Observes residents' behavior and intervenes when necessary. Takes appropriate action in dealing with critical incidents.
   + Conducts building walk-throughs and assists residents with accessing the building.
   
   + Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
   
   + Maintains regular front desk duties that include but are not limited to: answering phone calls, taking message, accepting donations, handling mail, etc.
   
   + Attends staff meetings and training as scheduled.
   
   + Completes all necessary paperwork, including all logs during shift.
   
   + Performs job responsibilities in accordance with the Social Work Code of Ethics.
   
   + Predictable, consistent attendance.
   
   + Performs all other duties as assigned.
   
   KNOWLEDGE AND SKILLS
   
   + Strong written, oral, and interpersonal communication skills.
   
   + High level of competency working with Microsoft Office suite and cloud-based applications.
   
   + Strong time-management and prioritization skills.
   
   + Experience working both independently and, in a team-oriented, collaborative environment.
   
   Requirements
   
   MINIMUM QUALIFICATION
   
   + Bachelor's degree in human services, social work, or a closely related field or related experience.
   
   + At minimum, one full year of working with chronically homeless population.
   
   + Colorado driver's license and state-mandated automobile insurance.
   
   + Strong organizational and planning skills; works well as part of a team.
   
   + Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
   
   + Criminal and civil background checks within 30 days of hire.
   
   PREFERRED QUALIFICATIONS
   
   + Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns.
   
   + Residential experience and/or milieu management.
   
   + Crises intervention skills
   
   WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
   
   + Ability to be single staffed while in the facility while having the responsibility for the safety of residents.
   
   + Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
   
   + Some lifting is required but should rarely exceed 25lbs.
   
   POSITION TYPE
   
   Fulltime, Hourly/Nonexempt
   
   HOURS
   
   + Full time 40 hours per week Monday through Friday 8 AM- 4 PM
   
   + While Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.
   
   + All full-time staff are considered "essential staff," requiring to be on their scheduled shifts regardless of holidays or inclement weather.
   
   + Brandon Courtyard is staffed year-round.
   
   PAY RANGE $21/hr. - $23/hr.
   
   Benefit eligibility is based on job type/status
   
   Vacation Time
   
   Separate Sick Time
   
   Paid Holidays
   
   Floating Holidays
   
   Personal Days
   
   Volunteer/Wellness Day
   
   Tuition Assistance
   
   Pension Plan
   
   403b Retirement Plan with Agency Match
   
   Health, Dental, Vision, Pet Insurances
   
   Life Insurance
   
   Accident Insurance
   
   Short & Long-Term Disability
   
   Employee Assistance/Work Life Balance Program
   
   Employee Discount Program
   
   LifeLock with Norton
   
   Public Service Loan Forgiveness
   
   Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan
   
   Volunteers of America is an EEO/AA Employer

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5. Post your job

   To find the right desk service coordinator for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with desk service coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit desk service coordinators who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your desk service coordinator job on Zippia to find and recruit desk service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with desk service coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new desk service coordinator

   Once you have selected a candidate for the desk service coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new desk service coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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