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Desktop support lead skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Kate Marek Ph.D.,
Joshua Davis Ph.D.
Below we've compiled a list of the most critical desktop support lead skills. We ranked the top skills for desktop support leads based on the percentage of resumes they appeared on. For example, 13.3% of desktop support lead resumes contained desktop support as a skill. Continue reading to find out what skills a desktop support lead needs to be successful in the workplace.

15 desktop support lead skills for your resume and career

1. Desktop Support

Here's how desktop support leads use desktop support:
  • Routed desktop support tickets to appropriate personnel based upon complexity and urgency of ticket.
  • Provided senior level technical assistance to desktop support field engineers.

2. PC

Here's how desktop support leads use pc:
  • Maintained PC systems, disaster recovery, and telecommunications equipment.
  • Provided technical service support in networked PC environment.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how desktop support leads use troubleshoot:
  • Set up, maintain and troubleshoot Microsoft Windows applications; configure printers, scanners, and other peripherals.
  • Install software and upgrade memory Image and distribute new PCs Remotely troubleshoot desktop issues Add/remove computers in Active Directory

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop support leads use technical support:
  • Work directly with software vendors technical support staff to resolve software key-related installation and operations issues.
  • Contribute to technical support documentation of resolutions, processes and procedures.

5. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop support leads use vpn:
  • Supported Remote Users using Wireless and VPN, with SecurID Token.
  • Install and support VPN using Citrix and Remote Administrator.

6. Remedy

Here's how desktop support leads use remedy:
  • Created and refined 6 Remedy reporting metrics allowing the client a view of expectation vs. success rates.
  • Utilized Remedy call tracking system to provide 2nd and 3rd level user support.

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7. SCCM

Here's how desktop support leads use sccm:
  • Deployed a new SCCM server and successfully implemented it for software installs in a controlled environment.
  • Utilized SCCM to manage, pull reports, Image and deploy desktop and laptop Images.

8. Citrix

Here's how desktop support leads use citrix:
  • Managed and supported Windows Server, including Active Directory administration * Configured Citrix connections to the application server.
  • Assisted in overall Citrix farm implementation and documentation.

9. SharePoint

Here's how desktop support leads use sharepoint:
  • Implemented Information Resources Readiness form, through SharePoint to streamline requests for new employees.
  • Provided training to users and developed documentation for future training on company SharePoint site.

10. Network Printers

Here's how desktop support leads use network printers:
  • Assist Network Engineers in adding Network Printers to the domain.
  • Installed and configured network printers and misc.

11. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how desktop support leads use software issues:
  • Provided expert level support for iPad and iPhone issues; included troubleshooting software issues, equipment failures, and service issues.
  • Served as second tier help desk responding to incident tickets to assist customers with end-user hardware and software issues.

12. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how desktop support leads use sla:
  • Generated reports to management that verified a timely completion within SLA parameters.
  • Provided hardware/software installation, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/WAN environment.

13. Encryption

Here's how desktop support leads use encryption:
  • Implemented desktop and laptop encryption applications in NY area offices.
  • Maintained desktop encryption keys for all company laptops.

14. Mobile Device Management

Here's how desktop support leads use mobile device management:
  • Activate and configure mobile devices in accordance with mobile device management applications.
  • Worked with air watch a mobile device management app.

15. Password Resets

Here's how desktop support leads use password resets:
  • Conduct setup of users accounts in Active Directory, including password resets, disable/enabling accounts and modifications if necessary.
  • Unlocked and password reset locked user's domain and email accounts using Active Roles and Active Directory.
top-skills

What skills help Desktop Support Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What desktop support lead skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop support leads need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
Do you want to know more?
Read more about what experts have to say about desktop support lead

List of desktop support lead skills to add to your resume

Desktop support lead skills

The most important skills for a desktop support lead resume and required skills for a desktop support lead to have include:

  • Desktop Support
  • PC
  • Troubleshoot
  • Technical Support
  • VPN
  • Remedy
  • SCCM
  • Citrix
  • SharePoint
  • Network Printers
  • Software Issues
  • SLA
  • Encryption
  • Mobile Device Management
  • Password Resets
  • Windows XP
  • Remote Support
  • Workstations
  • DNS
  • Software Problems
  • DHCP
  • SQL
  • Incident Management
  • Problem Resolution
  • User Support
  • Lan
  • Remote Desktop
  • Network Issues
  • Linux
  • User Accounts
  • Microsoft Exchange
  • VoIP
  • Help-Desk Support
  • Level Support
  • TCP/IP
  • Windows Server
  • Altiris
  • Network Connectivity
  • Lead Support
  • Microsoft Windows
  • Lotus Notes
  • Application Software
  • Customer Issues
  • Level Agreements
  • Blackberry
  • Trouble Tickets
  • Software Installation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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