How to hire a desktop support team lead

How to hire a desktop support team lead, step by step

Here's a step-by-step desktop support team lead hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a desktop support team lead job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new desktop support team lead
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a desktop support team lead, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A desktop support team lead's background is also an important factor in determining whether they'll be a good fit for the position. For example, desktop support team leads from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of desktop support team leads.

   Type of Desktop Support Team Lead	Description	Hourly rate
   Desktop Support Team Lead	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$26-55
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Desktop Engineer	A desktop engineer is responsible for monitoring the efficiency and performance of computer systems across the organization to deliver high-performance on business operations and client specifications. Desktop engineers resolve computer desktop issues, including navigation and security complications that create delays in the operational process... Show more	$37-65

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Remote Desktop
   • PC
   • Customer Service
   • SCCM
   • Network Printers
   • Troubleshoot
   • Remedy
   • SLA
   • Asset Management
   • OS
   • VPN
   • Mac
   • Windows XP
   • ITIL

   Check all skills

   Responsibilities:

   • Manage LAN infrastructure configuring and maintaining all network hardware devices.
   • Utilize SCCM to patch enterprise workstations.
   • Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
   • Network support consists of TCP/IP networking
   • Use remedy trouble ticket system, push applications from server using Altiris.
   • Orient end users to the new OS with documentation and monitor inventory.

3. Make a budget

   Including a salary range in your desktop support team lead job description is a great way to entice the best and brightest candidates. A desktop support team lead salary can vary based on several factors:

   • Location. For example, desktop support team leads' average salary in alaska is 50% less than in delaware.
   • Seniority. Entry-level desktop support team leads earn 51% less than senior-level desktop support team leads.
   • Certifications. A desktop support team lead with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a desktop support team lead's salary.

   Average desktop support team lead salary

   $80,618yearly

   $38.76 hourly rate

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   Entry-level desktop support team lead salary

   $56,000 yearly salary

   Updated December 19, 2025

4. Writing a desktop support team lead job description

   A job description for a desktop support team lead role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a desktop support team lead job description:

   Desktop support team lead job description example

   Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.
   We would love to have you join the Scheels team!
   
   Overview:
   
   A few of the tasks a Display Associate is responsible for are, Filling shops, Merchandising/building displays and Working on Mannequins. This position will work with a wide variety of people within the store
   
   What it takes to be a Scheels Expert:
   
   Customer Service
   
   * Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
   
   Culture
   
   * Approach daily tasks, projects and follow-up communication with energy and sense of urgency
   * Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
   * Show respect and appreciation for others and Scheels
   * Arrive to work and meetings 10 minutes early
   
   Team Mentality
   
   * Genuine interest and action in helping others before yourself, regardless of recognition or reward
   
   Teach-ability
   
   * Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
   * Ability to adapt to a changing work environment
   * Ability to apply concepts of basic math, grammar, punctuation and spelling
   
   Dress Code
   
   * Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
   
   Efficiency
   
   * Demonstrate pride and ownership of their work while meeting expected deadlines
   
   The Essentials:
   
   * Update pricing in the display fixture manual
   * Review display fixtures for items to be added or removed
   * Change posters, vinyl, clothing, props, product, signage , etc.
   * Provide placement of frames and mannequins on floor plans
   * Actively participate in meetings
   * Assist with all other aspects of display needs
   * Excellent analytical, creative and innovative abilities
   * An understanding of market trends and customer mindsets
   * Ability to be organized and multi-task
   * Embrace project visions and meet project deadlines
   * Exercise judgment and tact and be able to effectively work with all levels within the organization while working on projects
   * Strong oral / written communication and presentation skills to communicate effectively and in a timely manner with all levels of the organization
   
   Activity:
   
   Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
   
   Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
   
   Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury
   
   Schedule:
   
   Must be flexible to work assigned schedule between 7a.m. and 9p.m., Monday through Friday. Saturdays 7a.m.-noon and Sunday's from 8am-noon. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month. Average hours per week is 20 hours.
   
   Salary: Starting pay is $14.00/hr
   
   Benefits:
   
   Scheels offers a complete benefits package to include:
   
   * Employee Stock Ownership Program(must be 21 years old)
   * Associate Discount
   * Employee Assistance Program
   * Holiday Pay
   
   Equal Employment Opportunity
   
   Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

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5. Post your job

   There are various strategies that you can use to find the right desktop support team lead for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find desktop support team lead candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Your first interview with desktop support team lead candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with desktop support team lead applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new desktop support team lead

   Once you've found the desktop support team lead candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new desktop support team lead. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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