Direct marketing coordinator job description

Date Posted:

2022-08-02-07:00


Company Name:

Sullair, LLC


Profession (Job Category):

Communications & Corporate Affairs


Job Schedule:

Full time


Remote:

No


Job Description:



Summary of the position:


The Order Management Coordinator creates, tracks, and expedites customer purchase orders for the Company, including entering and maintaining/editing sales and/or service orders to meet customer demand. They provide daily updates to internal stakeholders regarding orders, including delivery dates and/or any changes in the status of the order. The Order Management Coordinator places, schedules and/or reschedules customer orders as needed. Also perform accurate order entry, pricing verification, and insure delivery of all material.

This position is located at Sullair Chicago, 8700 West Bryn Mawr, Chicago, Illinois.


Duties and responsibilities:


Responsible for managing, supporting, and expediting orders for the Field Sales and Service teams within the direct Sullair geographies to improve customer relations and lead to increased revenue. Respond to internal customer inquiries related to order status, availability, delivery, and problem resolution. Works closely with Management to resolve commercial issues (billing, pricing, tax status, freight terms, etc.) Follow-up and expedite orders in our ERP system -check for accuracy, confirm ALL required PO information is provided, enter the order, and acknowledge back to internal customer with details including expected delivery. Capture/enter end-user information for new equipment into our ERP system. Identify competitive parts (and vendors) to secure needed parts for resale. Research and identify specific Sullair parts for all Sullair equipment, as needed. Resolve disputed invoices, process credits / returns, etc. (in accordance with Sullair policies). Prepares Open Order reports, providing status updates to internal stakeholders, including the Director, Commercial Sales-Direct monthly reports. Maintains a working knowledge of Sullair products and services. Participates in assigned training programs. Performs only those tasks for which proper training has been received. Maintains punctual, regular, and predictable attendance; works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from supervisor/ manager; other duties as assigned.



Qualifications:



Education
:

Associates degree or other post high school training (2 years duration). Bachelor's degree in a related field preferred.



Professional experience:


Minimum of 5 years of experience in customer service/sales. Exceptional verbal and written communication skills with strong desire for serving customers. Strong interpersonal and active listening skills. Sense of urgency. Good organizational skills and attention to detail. Ability to manage multiple priorities, remain calm under pressure, and collaborate across all levels of the organization. Moderate proficiency with Microsoft programs such as Outlook, Word, Excel preferred. Proficiency with SAP preferred. Salesforce.com experience a plus. Microsoft Dynamics experience a plus.



Direct reports:


None


The successful candidate is responsible for complying with Sullair's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Direct-To-Consumer Marketing Coordinator E-Commerce · Marina del Rey, California

Department E-Commerce

Employment Type Full time

Minimum Experience Mid-level

SmartyPants is looking for a motivated, dedicated, and detail-oriented individual for the Direct-To-Consumer Marketing Coordinator position at a leading CPG start-up brand in preventative health. Your primary role will be in support our direct-to-consumer business , helping the team improve efficiency, productivity, and growth in driving online sales . Your contribution will drive customer acquisition and foster our customer retention & loyalty efforts to improve repurchase, re-engagement and reactivation. You will partner with cross-functional stakeholders across the business (Brand, Marketing, Consumer Research, Sales, Creative) to implement strategic marketing initiatives that drive consideration, acquisition, retention, and expansion across the customer journey. And you'll learn a lot and have a great time along the way, we promise!

DTC Duties (80%)

+ Manage multiple and concurrent projects with the DTC team in support of acquiring and retaining new customers, including creative assets, landing page development and various initiatives, ensuring projects are created, approved by internal stakeholders and deployed on time.

+ Prioritize, coordinate, and execute all site merchandising activities inclusive of sequencing, navigation, site content, new product launches, promotions, SEO initiatives, and more. Manage Product Detail Page content for images, pricing, copy, product/category images, cross- sells and up-sells.

+ Maintain content calendar, making sure to put the right content in front of the right recipients at the right time, while always raising the bar with the team on how to maximize messaging to better engage the customer at key times. Potential to assume ownership of CRM programs in the future (email & SMS).

+ Work collaboratively with the eCommerce & Digital Marketing team to manage and grow our SmartyPants Loyalty Program. Responsible for executing program strategy, campaign setup, day-to-day execution, analysis and reporting on learnings.

+ Take team meeting notes and organize master team project tracker. Create and/or edit materials for meetings and presentations .

+ Complete ad hoc requests and projects as assigned by the DTC team that pertain to customer acquisition, loyalty, retention, lifecycle marketing and lifetime value analytics. This includes but is not limited to tracking cohort retention, subscription growth & retention, and early lifecycle indicators of high value customers.

+ Obsess over staying informed with the latest industry trends and perform competitive analysis to regularly make recommendations for optimizations throughout the customer funnel. Geek out over adopting and driving innovation and measurable improvements.

+ Continual analysis, tracking and reporting, and implementing improvements of acquisition, retention & cultivation programs that you support . Own daily, weekly, and monthly performance reporting and analysis of the loyalty program, eventually to include email and SMS.

+ Establish Standard Operating Procedures (SOPs) for this role.

Account Duties (20%)

Gain a broader understanding of the Consumer Package Goods (CPG) industry from the wholesale perspective by supporting the SmartyPants retail sales team 's retail sales channels including s pecialty accounts and distributors.

+ Work collaboratively with VP of Sales to manage and grow the Specialty business at SmartyPants via overseeing the day-to-day management of current accounts such as Emerson, Threshold, etc. as well as new distribution channels such as hotels, spas, and more . This Includes new Item paperwork, set up of promotional programs. A nalyze competitive landscape every quarter and watch new and trending segments

+ Handle various tasks related to the administrative support of the sales team including assisting the VP Sales on trade show support, sales team initiative, as well as international and close out accounts . Work with other departments (Design, Brand, etc.) to complete assignments and projects . Assist with preparation for buyer meetings and trade shows - attend as needed (some overnight travel required).

+ Complete ad hoc requests and projects as assigned by the retail sales team , o ther duties, tasks, & responsibilities as assigned

What You Have:

+ Bachelor's degree, preferably in a business-related field

+ 2 years of professional experience in the direct-to-consumer or digital marketing arena. 1+ years of experience in the CPG industry is a plus

+ Highly organized, detail-oriented, with excellent customer service skills

+ Proficiency in Microsoft Office including Word, Excel, PowerPoint, Keynote and related software

+ Strong task and time management skills with ability to manage multiple projects in fast paced & highly demanding environment

+ Strong written and verbal communication skills

+ Passion for health & wellness

+ Ability to work independently and as part of a team

+ Excellent organizational skills

+ Strong written and verbal communication skills

+ Excellent interpersonal skills: ability to interact with all personality types and behaviors; flexibility

+ Ability to work effectively in a high-pressure, fast paced environment

What you'll get:

+ Robust benefits package with employer contribution

+ Monthly wellness perks

+ Flexible work hours

+ FREE SmartyPants Vitamins plus a friends & family discount

+ Dog-friendly office

+ Casual dress code & open office environment

+ Volunteer opportunities

+ A rewarding career at a company with a strong mission, great culture, and super fun, passionate people

Office Environment:

SmartyPants is a fast-moving and mission-driven company that values transparency, excellence, and transformation. Our headquarters in Marina del Rey are a former architect's office, a two-story space where we work in an open environment with no elevator access to our 2nd floor offices. We have a communal garden, and we are dog-friendly, often with several pups in the office at any given time. The noise level in the work environment is usually moderate as the working environment is open and has no doors or cubicles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SmartyPants Vitamins is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:

SmartyPants, Inc. is a dynamic and fast-growing Los Angeles based supplement company focused on providing premium all-in-one vitamins for the entire family. In 2020 we joined Unilever as part of the Health & Wellbeing Collective, yielding additional support as we continue to grow the brand globally. From the start, SmartyPants Vitamins has been about family, authenticity and a core commitment to our collective well-being. SmartyPants believes in making it easier to stay healthy by providing best-in-class products that also taste great.

We're industry leaders in testing, transparency, and advocacy, from sourcing the highest-quality ingredients to testing and packaging. We have an appreciation for the comedy and intensity that comes from working in a company with explosive growth and a strong sense of social responsibility.

We believe health should be available to everyone, everywhere, which is why we provide a 1:1 nutrient grant for every bottle sold with the help of our partner Vitamin Angels.

For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.