Director of community life job description

Join ConcordRENTS to advance your career while enjoying industry leading starting wages. ConcordRENTS instituted a minimum living wage of $16 per hour and has committed increasing this in $1 annual installments until we reach a $20 minimum living wage. In addition, all team members are eligible for a 20% discount on their rent at a ConcordRENTS community and select Maintenance team members can earn up to a 50% discount.

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Our team members commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first $1,000 invested by an eligible team member, while continuing with existing matching levels for additional contributions made.

Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

As the leader of the community, this individual is responsible for developing a successful team that provides exceptional customer service to our future and current residents.

This position is right for you if you have the desire to achieve the goals of the community by managing the administrative operations, as well as ensuring the condition of amenities and apartment homes meet Concords high standards.

This candidate must have the ability to identify and execute marketing strategies to achieve occupancy and financial objectives. Must have extensive knowledge of landscape and agronomic requirements to ensure the communitys curb appeal is maintained at an exceptional level.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.
Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

* Responsible for all aspects of leasing and marketing to prospective residents.
* Interviews and recommends hire of administrative, leasing, and maintenance staff. Delegates, defines, schedules, and assigns. Monitors work quality and assists to resolve operating problems. Counsels and coaches employees, establishes standards of performance and appraises performance. Provides technical, managerial, and performance guidance. Interprets company rules and regulations, and clarifies policy, maintains discipline, handles employee grievances, and maintains harmonious employee relations.
* Establishes and communicates marketing, leasing, maintenance, and program goals and develops strategies for team accomplishment of property business plan.
* Develops financial budgets and forecasts relating to revenues and operating expenses and sets occupancy goals based on historical records and competitive markets. Recommends capital improvements to achieve asset value goals and market share.
* Ensures that property maintains consistently appealing appearance. Routinely walks the property and determines and communicates elements that require attention to meet expected safety, security, and aesthetic standards. Monitors maintenance activity to ensure that units are ready for occupancy in keeping with schedules and inventory requirements. Plans and implements maintenance programs through subordinate supervision to maintain the value of property assets and to ensure the safety and security of residents and staff.
* Manages financial and administrative operations in keeping with budget limits and policy requirements. Collects and accounts for rent payments, enters transactions and tracks financials through computer system. Implements strategies to minimize past due accounts and manage collections in keeping with policy. Ensures that ancillary income audits are complete and accurate, reviews results and ensures that revenue generation is consistent with service provided. Identifies local contractors, establishes service requirements, negotiates contracts and monitors results. Reviews, codes, and authorizes payment of invoices for local operating expenses and maintain compliance with defined budget levels. Ensures that financial records are accurate and current. Reviews periodic budget results and reports on variances.
* Manages marketing and leasing activities, establishes and communicates objectives, and initiates measures to ensure achievement of budgeted occupancy expectations. Determines and authorizes modifications in incentives as required to maximize revenue and meet occupancy and financial goals.
* Represents the organization to residents, prospective residents, staff, and the community. Develops, communicates, executes, and engages staff in resident services, programs, and activities consistent with financing provisions, to enhance the value of the product for residents, and to increase retention and occupancy. Ensures that residents concerns and service requirements are resolved to with urgency, quality, and service consistent with policy and performance expectation.
* Monitors and controls adherence to leasing, certification and recertification policies and procedures to ensure compliance with tax credit and/or financing requirements for specific property. Ensures that records and files are complete, accurate, documented, and properly retained.
* Prepares and submits any range of required notifications and reports to residents, corporate office, and regulatory agencies in keeping with requirements. Responds to audit points and implements measures to correct discrepancies as required.

Knowledge and Experience

* Thorough knowledge of a specialized, such as business administration, real estate, finance, tax credit leasing requirements, and property management.
* Broad specialized training equivalent to two years of college.
* High school diploma plus some additional specialized training required.
* Must be experienced with LIHTC compliance requirements and must be proficient in the use of Microsoft Office (including Word and Excel) as well as specialized industry software.
* Minimum of five years of multi-site property management experience (including property leasing and resident services issues) required.
* Must be able to read and speak English conversationally.

* This newly acquired community has become part of the Watermark Retirement Communities family located in Oro Valley .
Come join us and become part of something special!

Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we've been a company that celebrates people, their stories, and their meaningful interactions-because every interaction matters! Watermark is focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs that benefit our entire Watermark family. Learn more. Stay Safe. Be Well. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them.

Why Work at Watermark Retirement Communities?

* Work Today, Get Paid Tomorrow!
* Get Early Access to Earned Income!!
* Tuition Reimbursement Program (NEW*)
* Competitive Wages
* Excellent Benefits
* Easy Shift Scheduling with Mobile App
* Recognition and Rewards Program
* Vacation, Holiday, and Sick Pay
* 401k Program
* Associate Discounts
* Education and Training Programs Available

We are without a doubt one of the most premier retirement community, and a dream come true for a Community Life Director. At Watermark Retirement Communities, our Community Life Directors come from a variety of backgrounds including theater, art, music, fitness, education, event planning and recreation. We are looking for incredibly talented people who can plan and execute a well-rounded, refined program that will give our residents the opportunity to continue to thrive, no matter what! We are committed to resident health and well being and we want our ideal candidate to support a wellness centered program. The right candidate for us will have an extensive background in creating programs for seniors with dementia.

Through our unique national program "Watermark University" our residents have an opportunity to teach and take courses that stimulate their mind and strengthen their body. Watermark's approach to programming is truly limitless. We are committed to providing our residents with a comprehensive program that provides life enhancement on multiple levels.

The successful candidate will understand how to balance programming with resident's needs. We want to meet people that like us, want to give all residents the ability to have a quality of life that we can take pride in.

What you will need to be a part of this:

* Degree in therapeutic recreation or related field a plus
* 2-4 years' experience in resident programming including Assisted Living, Memory Care and older adults experiencing cognitive change.
* Passion for seniors
* Excellent communication skills
* Excellent computer skills in Word, Excel and online systems
* Proven track record in leading a team
* Ability to demonstrate creating a vibrant calendar of offered programs

What we can offer you:

* Comprehensive orientation and on boarding program
* Excellent benefits
* Great work environment
* Potential career opportunities and growth potential
* A seat at the table!

Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ - proudly embracing diversity in all of its manifestations.

Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.

Hebrew SeniorLife is looking for a Director of Community Life to lead the resident services team at our affordable housing community in Randolph, the Simon C. Fireman Community.

When you work at Hebrew SeniorLife, you're part of a team that's leading the way in senior care. A Harvard Medical School affiliate, we are committed to innovation and growth at every level.

We have a firm belief that diversity and mutual respect make us a stronger organization. That's why we live by a set of cultural beliefs focused on succeeding together, speaking up for what matters, and growing professionally.
Hebrew SeniorLife offers competitive and comprehensive job benefits:

Excellent medical and dental benefits, available on your first day

A 403b retirement plan open to all employees, including per diems

Generous paid time off

On-site health and wellness programming

Tuition reimbursement and scholarships

An employee recognition program

The Director of Community Life is a key member of the leadership team at the Simon C. Fireman Community, ensuring that supportive services are provided to all 170 residents with a focus on understanding and supporting what matters most to each resident. The Fireman Community has implemented HSL's award-winning R3 program: Right Care, Right Place, Right Time. R3 is focused on prevention, wellness, health education, and providing case management and other supports to seniors to improve health outcomes and quality of life. The Director of Community Life manages the day-to-day operations of the team and provides direct supports to residents and their families. The DCL also serves as liaison with community organizations and partners, and ensures that there is a vibrant schedule of programming and activities for residents.

The ideal candidate will:

* Demonstrate initiative, creative thinking, passion for working with seniors and the ability to lead and inspire a team.
* Form collaborative and trusting relationships with residents and families, and be invested in providing supports in a holistic way.
* Work collaboratively with colleagues.
* Commit to active outreach to residents, including engaging with them in their apartments, during programs, during meals, etc. Being 'out and about', visible and connected.
* Provide intensive case management supports to residents to address identified needs.
* Actively promote respect and inclusion for all residents and staff in a multicultural community.
* Have a "can-do" service mentality.
* Work independently toward achieving program goals
* Utilize collected data to identify, plan, schedule and implement focused programs for residents.
* Lead resident services team meetings, provider meetings and individual family meetings.
* Assist residents and family members with transition to other levels of care when needed.
* Document all work electronically in shared files/computer programs.

Qualifications

* Masters degree in the human services field and 5 years of experience working in senior services required. Experience with case management and in affordable housing strongly preferred. 1-2 years of supervisory and/or leadership experience strongly preferred.
* Excellent critical thinking and problem solving skills.
* Desire to contribute meaningfully to helping seniors live their best lives.
* Excellent organizational and interpersonal skills and ability to multi-task.
* Thrive in a team environment.
* Excellent verbal and written communication skills, including ability to communicate with residents, families and staff in a manner that conveys respect, caring and sensitivity.
* Must be able to collect needed information and document clearly in electronic formats. Fluent in using Windows, Word and Excel and ability to learn and use electronic health record.
* Cantonese, Haitian Creole or Vietnamese speaking candidates preferred.

Hebrew SeniorLife requires all employees to be fully vaccinated against COVID-19 as a condition of their employment. All new hires must be fully vaccinated, which includes any recommended COVID-19 boosters, before their start date. Any exemption requests for medical or religious reasons will be considered on a case by case basis and must be processed prior to any start date.

Hebrew SeniorLife is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.

Hebrew SeniorLife requires all employees to be fully vaccinated against COVID-19 as a condition of their employment. All new hires must be fully vaccinated, which includes any recommended COVID-19 boosters, before their start date. Any exemption requests for medical or religious reasons will be considered on a case by case basis and must be processed prior to any start date.

Hebrew SeniorLife is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.