Director of conference services and catering job description
Updated March 14, 2024
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Example director of conference services and catering requirements on a job description
Director of conference services and catering requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of conference services and catering job postings.
Sample director of conference services and catering requirements
- At least 8 years of experience in conference services and catering operations management
- Bachelor's degree in hospitality management or related field
- Proven track record of successfully managing large events and catering operations
- Strong financial acumen and ability to manage budgets
Sample required director of conference services and catering soft skills
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team of diverse individuals
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and prioritize tasks effectively
- Passionate about delivering exceptional customer service and creating memorable experiences for clients
Director of conference services and catering job description example 1
Crescent Hotels & Resorts director of conference services and catering job description
The Bethesdan Hotel, Tapestry Collection by Hilton is looking for a talented and dynamic individual to oversee our Catering and Conference Services for a 270 room, 15,000 sq. feet event space hotel.
The Director of Catering and Conference Services has direct oversight of the attainment of assigned team catering/food and beverage sales goals tied to the overall performance of the hotel. This role will be responsible for booking and servicing catering clients while maintaining the contracted food and beverage minimum. This role will work directly with the Director of Sales or Hotel leadership to achieve the hotel's revenue, meeting planner satisfaction scores, and food & beverage catering sales goals for the property.
**Job Responsibilities:**
+ Solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability.
+ Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs.
+ Develop and conduct persuasive verbal sales presentations to prospective clients.
+ Solicit new accounts and review previous banquet files to generate business. Oversee service of group functions once they are in house.
+ Write banquet menus, memos, and send out amenities for VIP Guests. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts.
+ Negotiate, prepare and write contracts and enter information into the automated sales system.
+ Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
+ Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.
+ Create special themes and menus.
+ Communicate both verbally and in writing to provide clear direction to staff.
+ Comply with attendance rules and be available to work on a regular basis.
+ Perform any other job related duties as assigned
**REQUIRED SKILLS AND ABILITIES:**
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items. Ability to prepare signage for catering functions. Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an occasional basis. Ability to create special themes and menus. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Director of Catering and Conference Services has direct oversight of the attainment of assigned team catering/food and beverage sales goals tied to the overall performance of the hotel. This role will be responsible for booking and servicing catering clients while maintaining the contracted food and beverage minimum. This role will work directly with the Director of Sales or Hotel leadership to achieve the hotel's revenue, meeting planner satisfaction scores, and food & beverage catering sales goals for the property.
**Job Responsibilities:**
+ Solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability.
+ Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs.
+ Develop and conduct persuasive verbal sales presentations to prospective clients.
+ Solicit new accounts and review previous banquet files to generate business. Oversee service of group functions once they are in house.
+ Write banquet menus, memos, and send out amenities for VIP Guests. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts.
+ Negotiate, prepare and write contracts and enter information into the automated sales system.
+ Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
+ Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.
+ Create special themes and menus.
+ Communicate both verbally and in writing to provide clear direction to staff.
+ Comply with attendance rules and be available to work on a regular basis.
+ Perform any other job related duties as assigned
**REQUIRED SKILLS AND ABILITIES:**
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items. Ability to prepare signage for catering functions. Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an occasional basis. Ability to create special themes and menus. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024