Director of consumer affairs job description

Education, Training and Experience:
Potential candidates for this position must meet the following requirements:
• Bachelor’s Degree from an accredited college or university in relevant field and/or equivalent work experience.
• 8-10 years of management experience in a financial institution. Minimum 5 years’ experience in Lending Operations at the management level with knowledge of consumer lending regulations.
• Exceptionally strong analytical, process and people skills.
• Proactive individual able to operate efficiently in a fast-paced environment.
• Demonstrated skills in organization and strong attention to detail.

One year of relevant professional-level work experience may be substituted for one year of required education.

Company DescriptionKinecta Federal Credit Union is one of the nation's leading Credit Unions, with more than $4 billion in assets and serving over 285,000 member-owners across the country.

From the beginning, we have helped our members fulfill their dreams. In 1940, Hughes Aircraft Employees Federal Credit Union was an idea born from a simple inconvenience: employees of the Hughes Aircraft Company were spending too much lunchtime driving downtown to handle their finances. So why not start a credit union, right there at the plant?

“I went to Mr. Hughes’ office in Hollywood and talked to his secretary Nadine. I gave her all the facts and Mr. Hughes said, ‘Sure. Start the Credit Union. Just keep my name clean. I don't want anything funny going on.’ I said, you can be sure of that. And Hughes Credit Union was born.”
- Lou Merandi, Credit Union Founder & Hughes Aircraft Chief Tool Designer, 1937-1981

In October 1940 a United States government charter was issued to establish the Credit Union. Each of the 12 founders deposited $5 to make the Credit Union's total assets $60. Membership cost 25 cents and the maximum loan amount was $200. We launched our name change to Kinecta Federal Credit Union in July 2001, after serving our members proudly as Hughes Aircraft Employees Federal Credit Union for more than 60 years.

As we continue to expand our position as a leader in the financial services industry our Kinecta name and logo represent our continued commitment to delivering unequalled value to the members-owners of Kinecta Federal Credit Union. Our promise: Every aspect of our organization, from our employees, to our communications, to our products and services, sets standards of excellence by remembering that our business is serving our members. And we’re committed to doing that better than anybody.

Customer Care Agent - Warranty Dept

Irvine, CA
Mon-Fri (8am-5pm)
Hybrid Position


This role is best-suited for someone who enjoys problem-solving and helping others. A preferred candidate is someone who wants to pursue a career in an office environment, is confident and comfortable communicating with customers, and works well in a team setting.

This position is a valuable opportunity to gain introductory experience working within a large corporate culture. Successful candidates will be trained to utilize company databases and software to research consumer inquiries. Additionally, candidates will gain practical experience communicating effectively and professionally with customers and affiliate businesses to investigate, analyze, and resolve complex problems. Automotive experience is not required.

Job Responsibilities:

• Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
• Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
• Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction
• Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time

Necessary Skills and Experience:

• Bachelor's degree or educational equivalent
• Excellent written and verbal communication
• Critical thinking and problem-solving
• Time management and successful organization
• Proficiency in MS Office Suite, with emphasis on Office and Excel
• Typing speed of 65+WPM
• Prior work experience directly communicating with customers or working in an office environment preferred but, not necessary

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Requisition #:

22000L6U

Post Date:

Oct 07, 2022

Medtronic is an EOE, including disability/vets

**Careers that Change Lives**

**A Day in the Life**

Responsibilities may include the following and other duties may be assigned.

+ Provides administrative expertise in receipt, processing, monitoring and reporting of product defect complaints, serving as primary contact.

+ Addresses and expedites product complaints under the companys complaint policy and procedures, and ensures compliance with government regulations.

+ Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses.

+ Maintains unified product defect investigation operating procedures.

+ Provides technical expertise to optimize complaint processing systems.

+ Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the companys complaint handling procedure.

**Must Have: Minimum Requirements**

+ Bachelors degree required

+ Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

**Physical Job Requirement** s

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)